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Help with a client order

  • 28 November 2020
  • 1 reply
  • 32 views
C

Hello all!! I am new here, so I apologize if this has been covered before. I have a client that paid for the full gallery of downloads and now she says she can’t download anything. Under my order tab, it says paid, “yes”, but I don’t know how or when the client will receive the gallery to download.

 

Thanks in advance for your time!!

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Best answer by Megan 22 January 2021, 01:40

Hi @ChristineParlett! Have you sorted this out with our support team? I’m sorry that you haven’t received a response here until now. If this hasn’t been , let me know. My best guess without knowing your settings would be that you set up Self-Fulfilled digitals instead of ShootProof fulfilled digitals. 

Alternatively, the email with the zip file went to your client’s spam folder.  Let me know how this was resolved!

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Megan
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Hi @ChristineParlett! Have you sorted this out with our support team? I’m sorry that you haven’t received a response here until now. If this hasn’t been , let me know. My best guess without knowing your settings would be that you set up Self-Fulfilled digitals instead of ShootProof fulfilled digitals. 

Alternatively, the email with the zip file went to your client’s spam folder.  Let me know how this was resolved!

-Megan, Customer Community Manager☀️

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