Downloading Help

  • 4 September 2020
  • 1 reply

I have had several clients now struggle with downloading their galleries. Most, I’m assuming if not all, tried doing it from their phones. One client I sent it to a different email and I believe got it on a computer, another gave up and did it from the computer and two others I spent half our each walking them through several times how to do it, and resending the link 🤦🏼‍♀️ Is there an easier way for them to download them on their phones?? Or can there be videos added to explain to clients how to download them?

1 reply

Userlevel 5
Badge +3

Hi @BrookeDoxey,


This is not good for your clients! I ran into a similar problem when I upgraded to my z7 camera. My file sizes ballooned due to the higher resolution images and I was uploading full res images. If your gallery is full of high-res images and the client is trying to download them, it will .zip the gallery and they will need to download a large .zip file. This isn’t really possible to do on most phones, and has to be done from a PC. 

Have you tried to download the images on your PC to see how big the file is from their gallery?



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