As we near busy mini session season, I find myself having to do a lot of troubleshooting with clients. Has anyone posted a blog with client instructions? If not, what do you send in your email as far as instructions go? I asked shootproof help but they do not have a client tutorial. I think this would be super helpful. TIA!
Best answer by Megan
- Gallery-wise, the instructions stay the same for accessing. The big difference is Mobile Apps, and you can check out the instructions (video and written) we have here.
@Carrie Swailssends so many emails. I’ll have to have her answer that one - I use a solid end date for mine as well, and they have a week to download (I usually see them download within 24 hours).
- I haven’t had this issue, but email can be like a mystic art sometimes. I request permission to text my clients, so I send them a text when I send an important email (like gallery access or contract to sign) to make sure they see it. If they’ve declined texting, I make sure I’ve communicated the expectation of when I’ll send that email and that it’s a good time for them to act on it, so that I can be available to assist. That might not be feasible to everyone (especially volume photogs), but it works for me!