Question

Client Instructions

  • 8 October 2020
  • 2 replies
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As we near busy mini session season, I find myself having to do a lot of troubleshooting with clients. Has anyone posted a blog with client instructions? If not, what do you send in your email as far as instructions go? I asked shootproof help but they do not have a client tutorial. I think this would be super helpful. TIA!


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Hey @AmyJ! I do a lot of different layers to when it comes to instructions in a gallery for clients. I have not done a blog with client instructions since it’s almost easier for them to access right inside your gallery delivery email. I have a whole series of gallery delivery emails that go out based on the date of the session in the gallery. They explain downloading, ordering prints, and a whole host of other things. I implemented it several years ago and I almost never have troubleshooting to do. You can do this in your gallery delivery email or you can even make a video and use it as your gallery introduction to share about using the gallery itself. 

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Hi @Carrie Swails! Thank you for your reply. I have a few questions if you don’t mind…

  1. How do you handle mac vs PC instructions?
  2. About how many emails do you send and how long do you allow clients to order or download? Currently, I allow downloads and orders for 30 days only before their gallery expires because I found without a solid end date clients don’t move.
  3. Do you ever have issues with emails going into their junk folder because your email contains an outside link?

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