Solved

Shootproof Black Friday special for ALL Customers

  • 23 November 2021
  • 22 replies
  • 250 views

Userlevel 1
Badge

Last year Shootproof offered Black Friday deals for all of it’s customer but appears there is only one for US customers this year? Are we not having an offer this year? I’m in Australia and have taken up the offer each year so it’s very disappointing not to see one this year….

icon

Best answer by Edel 29 November 2021, 15:58

View original

22 replies

Userlevel 4
Badge +3

Hi Lisa, Thank you for your interest and for being a valued Shootproof customer.  Unfortunately, this year, we do not have a Black Friday deal available for members outside of the US.

Userlevel 1
Badge

Wow- no black friday offers outside US?  That is very disappointing and creates a feeling of not being a valued customer.  What is the reasoning for not including non- US based customers?

 

Badge

I only see an offer on the plan I’m currently on (25k images). I can only choose to stay with that plan, and receive a discount for the next two years if I prepay. However, I wanted to actually upgrade my plan to the 50k images plan. So, is there no deal for me if I want to increase my plan? Is the deal only if I stay with my current plan? In previous years the deal was we could upgrade to a larger plan at a discount. 

Userlevel 1
Badge

Wow- no black friday offers outside US?  That is very disappointing and creates a feeling of not being a valued customer.  What is the reasoning for not including non- US based customers?

 

I was thinking the same... I was searching for black friday offer and was very disappointed to find that it was only for US customers.

Last year I upgraded with an interesting deal, and this year totally zero for non US customers :(

Badge

I am disappointed, too. We are with shootproof since 2017 and that is the first time without deals for ALL customers.

Badge

Did anyone thinking of switching to other providers ? Can you please share which other providers are you thinking? 

I was thinking of renewing my membership with black Friday deal but looks like Shoot proof does not care. 

Userlevel 1
Badge

I was waiting until the black friday special as well to renew.  Now that there is no deal available for me I will have a look to see what options are available and if it is worth the effort of moving.  Other options include Pic-Time and Pixieset but I’m sure there are more.

 

Userlevel 1
Badge

Hi Lisa, Thank you for your interest and for being a valued Shootproof customer.  Unfortunately, this year, we do not have a Black Friday deal available for members outside of the US.

So disappointing - you only need to see the above answers at how poor those outside of US think this behaviour is. I agree with many above, I’m seriously thinking of changing now. Targeting only your US customers and leaving the rest of the world out? That’s very poor business decision and could cost Shoot Proof a lot of money. This really makes me angry

Userlevel 1
Badge

As an Australian this is really disappointing. The 25K photo’s for $300 USD has just cost me $420 AUD, the yearly sales soften the exchange rate blow.

Userlevel 1
Badge

Hi Lisa, Thank you for your interest and for being a valued Shootproof customer.  Unfortunately, this year, “we do not have a Black Friday deal available for members outside of the US.
​​​​​
 

This implies that the US members are valued and the rest of us are simply not.
A ‘membership’ is generally meant to evoke a sense equality, not segregation.     

Badge

Member since 2016, Belgium. Haven’t received an offer aswel (Belgium). My year just ran out, just in time for me to look out for maybe a better deal with another provider.

Userlevel 1
Badge +2

I’m in Canada. I was with another platform this time last year, but switched to ShootProof in the Spring. I heard how great the Black Friday sale was and have been waiting anxiously for it. I was super disappointed when it was announced that there was nothing being offered for international customers. 
 

I understand that some promotions might only be available to US customers based on company affiliations and shipping, etc. But to not offer anything (even a promo on plans as ShootProof did in the past) for international customers was very disappointing.

 

Many of us have been asking for better payment gateways, which have been offered now in the States, but there are still no plans to offer integrations like Stripe internationally. I genuinely doubt it was intentional, but the appearance of focusing solely on improvements and promos for National US-based users is certainly disappointing. 

Userlevel 3
Badge +3

@KarissaJohnson @Berry @Fallon @Lisa M @MelissaMannion @MohitDasaur @RenéKleile @VitalijaPilvelyte @RebeccaWilkowski  

Thank you for your responses above. I would be happy to give you some more context.

We have offered Black Friday deals for all our customers every year for many years so we absolutely do recognize and value our customers who are located around the world, not just in the US. We have a lot of customers in the UK, Canada and Australia, as well as rapidly growing populations in many other countries.

That said, this year we’ve done some upgrades on our billing infrastructure and it impacted our ability to roll out this specific Black Friday deal to non-USD plans. This is just a temporary restriction and we fully intend to launch some opportunities for our customers outside the US to participate in some great promotions in the weeks ahead. 

I apologize that this Black Friday deal wasn’t available to you, but we remain as committed to our global customer base as ever. Stay tuned for some exciting updates soon!

 - Edel

Userlevel 1
Badge

Thanks for the response and update.  I have been waiting to renew my subscription so will definitely be keeping an eye out for any specials.

Userlevel 1
Badge +2

@KarissaJohnson @Berry @Fallon @Lisa M @MelissaMannion @MohitDasaur @RenéKleile @VitalijaPilvelyte @RebeccaWilkowski  

Thank you for your responses above. I would be happy to give you some more context.

We have offered Black Friday deals for all our customers every year for many years so we absolutely do recognize and value our customers who are located around the world, not just in the US. We have a lot of customers in the UK, Canada and Australia, as well as rapidly growing populations in many other countries.

That said, this year we’ve done some upgrades on our billing infrastructure and it impacted our ability to roll out this specific Black Friday deal to non-USD plans. This is just a temporary restriction and we fully intend to launch some opportunities for our customers outside the US to participate in some great promotions in the weeks ahead. 

I apologize that this Black Friday deal wasn’t available to you, but we remain as committed to our global customer base as ever. Stay tuned for some exciting updates soon!

 - Edel

@Edel - are there any updates on this? It’s been nearly 6 weeks and I’ve been keeping an eye on ShootProof’s social media and my emails… but still haven’t seen any other promotions for those of us outside of the US.

Userlevel 1
Badge

I was wondering the same the other day...any updates?

Thanks!

 

Userlevel 3
Badge +3

Hi @KarissaJohnson @MelissaMannion  - Karissa I replied to you on another post of yours a little earlier, but I’ll mention here in this thread the information I have re. Black Friday for others also. 

Unfortunately there has been some delays in releasing an alternative offer in lieu of a Black Friday deal to international customers - but that doesn’t mean that this won’t be happening :) I spoke to management about this just before Christmas, and they assured me this was still the plan, but they were finalising some details and will provide an update once they are confident in what they will be able to offer to International customers in terms of value. 

I appreciate this isn’t the perfect answer for you all right now, and I truly apologise for the delay. As soon as I have an update on this however, I’ll make sure to let you all know! 

Happy New Year!

 - Edel

Userlevel 1
Badge

Any updates on the non-US based discount?

 

 

Userlevel 3
Badge +3

Any updates on the non-US based discount?

 

 

Hi @MelissaMannion , 

Unfortunately I don’t have any further updates at this time. In saying that, please reach out directly to support as they may be able to assist further. 

Thanks! 

 - Edel

Userlevel 1
Badge +2

Any updates on the non-US based discount?

 

 

Hi @MelissaMannion , 

Unfortunately I don’t have any further updates at this time. In saying that, please reach out directly to support as they may be able to assist further. 

Thanks! 

 - Edel

@Edel - in having conversed with you in this forum before, I understand that you’re also an international photographer who uses ShootProof and is missing the same features many of us are (that are available for US-based users). For the past 6 months, we’ve been told that we matter just as much as the US client base, but it truly doesn’t feel that way. During Black Friday, the deals released were just for US-based users. Those of us outside of the US were told that this was due to a payment/platform changeover and that something special was planned for us within a few weeks. I have read your previous comments that there were unexpected delays, which I totally understand happens. But it has now been 6 months and there is no information on WHAT is coming or WHEN we can expect it. We’re just told to continue to wait.

My overall disappointment with ShootProof these past few years is the lack of communication with their users. We’re being told that our requests for features are being listened to, but those of us outside of the US haven’t seen any of that. I’m still fighting with BrainTree as my payment gateway, when I’d MUCH rather be using Stripe or Square. While US-based customers get discounts, promotions, and print stores (AT A LOWER PRICE, might I add - thanks to the exchange rate) - those of us who are international are watching from the sidelines still wondering when it’s our turn. When will we be able to access the features that are advertised?

A big part of why I chose ShootProof was because it was the only platform that integrated directly with my local lab (Technicare), but I have reached the point where I’m seriously wondering if it’s worth it. While I’d love to keep supporting my local lab and the direct ordering for my clients is ideal, the user friendliness of other platforms, integrating my preferred payment methods, and being able to better manage my clients’ cases directly might be a better fit elsewhere. As it stands, ShootProof really hasn’t allowed me to #focusonwhatmattersmost as I’m still having to swap between platforms for invoices, emails, and galleries. And as an international (Canadian) photographer, I certainly don’t feel like a valued client.

Thank you for taking time to read this. I hope that my disappointment will be expressed to the team.

@MelissaMannion - I wanted to make sure you had a chance to see my response as I know you’re feeling some of the same frustrations I have over the past year (or more).

Userlevel 1
Badge

@KarissaJohnson Thanks for tagging me- I appreciate it and agree with all of you points.  I was just discussing this with another photographer here in Ireland yesterday before you tagged me.  Very frustrating. 

Userlevel 3
Badge +3

Hi @KarissaJohnson  (and tagging @MelissaMannion  to also follow!)

Firstly, thank you for taking the time to express your honest thoughts in this thread - I know that with how the delays have played out, you could have (and would have been entitled to) share your opinions on this in a less than constructive manner considering the drawn out delays. Please forgive me if my response doesn’t address everything - it’s late here (and I’m battling the killer of all toothaches!) but upon reading I didn’t want to leave this until morning. 

I am limited in what I am able to say or announce about upcoming plans for this year - there’s a process to go through (that even for me feels drawn out as I am so close to the ground with customers and right there with you!). But with regards to the Black Friday offers (and lack thereof for international customers), the original issue came down to logistics with billing and how our current system is set up to handle international payments, etc. The team wanted to find a workaround to ensure that everyone could be included in some way, but it just wasn’t possible. So - they set about planning alternative offers to International members in lieu of the original Black Friday offers. 

This is where I am once again limited in what I can share, other than to say there were several bumps in the road as to how this could be delivered with maximum impact and value for customers, whilst maintaining other priorities that the product team needed to focus on. The delays became such that, it was decided, to focus on FUTURE offers and processes of inclusion. 

The new roadmap of plans for the remaining of this year has recently been shared across the company, and whilst not public knowledge yet, I can tell you that international customers has a firm spot in terms of addressing where the current issues are, how they can be addressed, how we can increase value for international customers and ensure that they (you and I included!) feel heard, seen and valued. 

I could give you a canned response but I don’t feel that’s appropriate - photographer to photographer, I use Shootproof for my business and truly feel confident about where we are going. Knowing what I know, I am excited about the impact Shootproof can have on my own business this year and next year. 

I will always advocate for our international photographers (obviously!) but the truth is, I don’t need to - the team are acutely aware of the importance of our international customers, and what they need most. They care, and were as frustrated as you or I when it came to the delays and difficulties around Black Friday. I will share your comments with the team of course - and I would love if you both would consider allowing me to keep your names to hand when we reach out to ask for international photographer input and feedback in the future? 

I hope my response in some way manages to convey the importance of your feedback, the difficulties we recognise that have arose due to how things were communicated, and our efforts to do better - teamed with our genuine excitement of what is to come. 

- Edel

Reply


community footer