Question

Is ShootProof support still around?

  • 23 November 2021
  • 6 replies
  • 41 views

Userlevel 3
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Is there anyone from ShootProof support actually on here or have they vanished. You can’t tall the office and support quieries have stopped ( for me at least).

Is Shoot Proof on the way out or whats going on folks? The lack of support these days makes my previous post look more and more likely: Why is there no more Shootproof product updates? | ShootProof Community


6 replies

Userlevel 2
Badge +2

Hi Richie!

Shootproof team member here (as is @AshleyB  - we are in here daily!) 

The support team are still very much available, and busier than ever as we are about to launch our Black Friday sales! :) 

Shootproof has actually had a great year, especially with the recent launch of the new Print Store feature and Shootproof Pay. I’m so sorry if you feel that support hasn’t been available. The community here is still primarily for peer to peer support, sharing shootproof or photography/business related tips, questions and advice, and a space to connect with other photographers. 

For questions related to your account, billing, etc. it is best to contact support directly - have you reached out to support via email or another method? 

If there’s anything that myself or Ashley can help you with, just let us know!

Best wishes,

 - Edel

Userlevel 3
Badge +2

Hi Richie!

Shootproof team member here (as is @AshleyB  - we are in here daily!) 

The support team are still very much available, and busier than ever as we are about to launch our Black Friday sales! :) 

Shootproof has actually had a great year, especially with the recent launch of the new Print Store feature and Shootproof Pay. I’m so sorry if you feel that support hasn’t been available. The community here is still primarily for peer to peer support, sharing shootproof or photography/business related tips, questions and advice, and a space to connect with other photographers. 

For questions related to your account, billing, etc. it is best to contact support directly - have you reached out to support via email or another method? 

If there’s anything that myself or Ashley can help you with, just let us know!

Best wishes,

 - Edel

 
Hey Edel,

 

Thanks for that reply, but unfortunately it does not help me in anyway. I have ( and many others with the same issue) reached out to ShootProof support and have yet to get the issue resolved. 

We are all here as shootproof customers, to host our images and sell our images. When the selling part of the service is not working correctly, the it is a huge cause for concern. 

I have reported this issue to Support  over a week ago (Darbie) and have stoped receiving any replies. The issue is with the checkout page and some users are not able to place their order.. which is a criitical part of the shootproof service. 

I have also tried to call the Shootproof office but it just automatically sends me to a voicemail after a few minutes.  

You mention about launching the new services, this is great and I look forward to using them. But surely the key target to be to fix  or at least ensure that the existing service works flawlessly first. 

The timing of this issue could not be worse. How are we supposed to try and have any kind of sale when we know that people will not be able to take advantage of it and place an order. I have 1 guy in the office alone who’s job it is at the momeny, full time taking orders manually over the phone as people are not able to order via shootproof. 

Can you help with any of that? Surely you can reach out to the support team and see what is going on?

 

Userlevel 2
Badge +2

I am so sorry to hear of the issues you are having Richie - and yes I can completely relate as I use Shootproof daily for my own photography business also and appreciate this is a vital time for businesses to have the ability to make sales through Shootproof. 

I know that phone support is reduced at the moment whilst the team work on the Black Friday preparation and online ticket support. Let me see what I can find out in relation to your particular case - I’ll reach out to support now and update here once I know more. 

 - Edel

Userlevel 2
Badge +2

Hi Richie, 

I’ve spoken to Darbie in support - she was out of office yesterday but did see your emails sent over the weekend and I believe she connected with you this morning in relation to the issue. 

Support have confirmed that they have reported the issue to our development team and are hoping to get a resolution soon. Beyond that, it is out of support’s hands and in the hands of the development team to resolve. I appreciate this may not be the answer you were hoping for, but I promise you that we hear you, and have passed the issue to the relevant team to address and investigate. I truly apologise for the inconvenience this is causing you at this time. 

 - Edel

 

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Hi - Can you provide a timeline of when we might expect updates + improvements to packages and carts? 

Userlevel 2
Badge +2

Hi - Can you provide a timeline of when we might expect updates + improvements to packages and carts? 

The Shootproof team are currently working on plans for a roadmap update and release - we will update the community here when plans have been finalized! :) 

 - Edel

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