How do I refund money I haven't gotten?

  • 14 September 2020
  • 1 reply

A client called me today saying she received errors when placing her order. It said her order was not processed and her card was not charged but the money actually was taken out of her account. How can this be fixed. I either need the  order fulfilled or the money refunded.


Best answer by Megan 15 September 2020, 14:42

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Userlevel 6
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Hi @SherryBluemel! I’m going to send this over to our awesome Support team. They’ll be able to help you sort this out, so watch out for an email from them! 


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