European print labs

  • 30 January 2021
  • 9 replies
  • 64 views

Userlevel 2
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From SP to me.   SP has obviously not heard of Brexit and don't really care about photographers in Europe. 

“Hi Paul,
Happy New Year! We do not have any immediate plans to expand beyond our current international lab fulfilment partners at this time. “
We appreciate your feedback!

Tracey
Product Support Specialist


9 replies

Userlevel 6
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Hi @PaulOatway

I’m sorry that this comes across as ShootProof not caring; that was not at all the intention. That being said, we are a US based company,  so our experience with Brexit isn’t as personal as yours. Can you help us understand? If you don’t mind sharing how this impacts your business,  I will share it with the team. 

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Wij hebben een eigen labo en kunnen binnen Europa wel leveren. Is dit een optie?

Userlevel 6
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@Marc Daems  I used Google translate, so hopefully it was correct. To use your own print lab, you’d set the price sheet up as “Self-fulfilled” and fulfill the orders yourself instead of forwarding them to a lab directly from within ShootProof. Does that answer your question?

Userlevel 2
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Sorry, we have our own lab and can deliver throughout Europe. Prints, canvas, forex, dibond, plexi, wood, gadgets, ... it's all part of our range. Are you interested in this?

Userlevel 6
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@Marc Daems  what’s the name of the lab? I’ll pass it along to our lab relationship folks!

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Interstudio de-printshop

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https://www.de-printshop.be

Userlevel 6
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@Marc Daems Thanks! I shared it!

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Hi @PaulOatway

I’m sorry that this comes across as ShootProof not caring; that was not at all the intention. That being said, we are a US based company,  so our experience with Brexit isn’t as personal as yours. Can you help us understand? If you don’t mind sharing how this impacts your business,  I will share it with the team. 

@Megan Thing is, after Brexit, the UK is out of EU. This means out of the economic union as well. EU customers can still order prints from Loxley, without any customs (under a certain amount), as the products are considered “made in UK”, and EU has a special arrangement with UK in this regard. But, this also means that, while us in EU can still get prints from Loxley, our end customers will be billed an import handling fee separately by the customs department (22€ in Denmark for example) before they will release the package to my customer. This fee can’t be collected at the time we sell the print through our ShootProof shop, as this fee is collected directly by the customs department in the local EU member country.

You can’t expect us to happily let our customers be billed extra, after already paying us for the prints. If I did that, I would lose all my customers that’s for sure.

I’ve had to tell all my customers, many of which are returning customers, that I can’t get them prints anymore, and recommend Pixum in Germany instead. Prints used to be 70% of my sales through ShootProof, and now I have to sell digital packages only. I’m sure the situation is the same for other studios in the EU.

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