Downloading Help

  • 4 September 2020
  • 2 replies

I have had several clients now struggle with downloading their galleries. Most, I’m assuming if not all, tried doing it from their phones. One client I sent it to a different email and I believe got it on a computer, another gave up and did it from the computer and two others I spent half our each walking them through several times how to do it, and resending the link 🤦🏼‍♀️ Is there an easier way for them to download them on their phones?? Or can there be videos added to explain to clients how to download them?


Best answer by Matt Specht 8 September 2020, 19:40

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2 replies

Userlevel 5
Badge +4

Hi @BrookeDoxey,


This is not good for your clients! I ran into a similar problem when I upgraded to my z7 camera. My file sizes ballooned due to the higher resolution images and I was uploading full res images. If your gallery is full of high-res images and the client is trying to download them, it will .zip the gallery and they will need to download a large .zip file. This isn’t really possible to do on most phones, and has to be done from a PC. 

Have you tried to download the images on your PC to see how big the file is from their gallery?



same issues. 


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