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Connection not private

  • 14 September 2021
  • 5 replies
  • 21 views

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My client is getting this when she tries to access her gallery - any ideas please?  

 

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Best answer by KarenClouse 29 September 2021, 15:01

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Userlevel 5
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Hi @AlexRickard! Have you contacted Support about this issue? I can access your site just fine, so it may be a browser issue. Support will be able to troubleshoot for you if the problem persists.

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My client is receiving this same message and error

 

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@AdamRedding What’s the url? I’ll check it out on my end.

Userlevel 5
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@AdamRedding - one thing to check...If you set up a CNAME, make sure you don’t have a “www” in front of it. 

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@Karen its only one client, from home.  Once she disconnects from internet she can access from the phone. I think it’s her provider not liking a certificate for the site. 

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