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Can I adjust cropping in a client order?

  • 20 November 2020
  • 3 replies
  • 78 views

A client has placed a print order that I need to approve, but one of the prints is cropped so that the subject’s head is cut in half. If the crop is simply moved up a bit, the problem would be solved. Is there any way for me to adjust that, or do I need to email the client (not even my client, it’s a relative ordering prints from the gallery), and then can they adjust it?

Thank you,

Heather

 

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Best answer by Megan 20 November 2020, 22:05

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Userlevel 6
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Hey @HeatherBrockley! Yes, you can adjust that before placing the order. 

Go into the order, click the image that isn’t cropped correctly, and a window will pop-up allowing you to adjust the red crop box! If this doesn’t work, you may need to check your pop up settings on your browser.

 

Userlevel 6
Badge +3

Oh, just thought of something- if the client selected a canvas, you may need to use the “replace photo” feature. A canvas crop is different since it needs to allot space for the canvas wrap. 

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Another question, when you go into the order and adjust the crop, how long do you all give us to adjust it before the order gets sent out, assuming it is an auto fullfilled order by Shootproof and not a self fullfill?

Thanks!

Chrissy Kovnat

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