Studio

Contacts, Email, Contracts, Colors & Logos, ShootProof Homepage

  • 212 Topics
  • 504 Replies

212 Topics

Betsy
ShootProof Team Member
BetsyShootProof Team Member
posted in Studio

We've got a burning question...

Answer with one click!

0
Betsy
ShootProof Team Member
3 months ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Studio

Increase Your Gallery Sales with Email Campaigns!Blog

Connect with your clients via timely targeted emails  to increase your profitsDid you know? Galleries that use an Email Campaign with at least one email see an average of 37% more sales than those that don't!I’m going to be honest… I was SLOW to the game of email campaigns. I mean, isn’t that just MORE admin to do? I felt that between the initial emails for inquiry, booking and session details, the last thing a client would want is MORE emails from me right? Well… no actually - I was totally missing a beat on how these could benefit my business!Email Campaigns are sets of targeted emails that you can send to gallery visitors, based on their activity within a gallery. Emails in a campaign can inform visitors of sales, remind them that they have items in their cart, or warn them that their gallery is expiring. Campaigns can also be used to remind clients that they have invoice payments due.  And the best part? They can be automated - taking the work out of your hands so you can focus on

300
Edel
ShootProof Team Member
4 months ago
M
MartyBellConversation Starter
asked in Studio

Deleting Old Mobile Gallery on iPhone

How can you delete or remove from your home screen an older Mobile App Gallery??  When you hold down on the app it doesn't allow you to remove it like the other apps on my phone.

4
M
9 hours ago
L
LauraCurrieConversation Starter
asked in Studio

Importing bulk contacts

Hi,I’m doing some volume sports photography, and will have a .csv file of contacts. Is there a way to upload those all at once? Or do I have to create a new contact for each entry?

2
W
2 days ago
A
AmyStephensConversation Starter
asked in Studio

contracts draft

I’m new to using shootproof for contracts. I just sent my first one to a client (having tested it on myself already) but the client is unable to fill in the fields. It just shows up as draft and is not able to accept any information. I am unsure what I’m missing?

1
siobhan
ShootProof Team Member
9 days ago
S
Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

1
siobhan
ShootProof Team Member
21 days ago
K
KhiaRossHelper
asked in Studio

Email Campaign Send Times STILL don't work

Are they ever going to fix the “Send Times” for email campaigns? It is very frustrating to have a campaign scheduled to go out at a certain time within an email that is time sensitive and the campaign is sent out late. No matter the time I set my campaigns they always go out at midnight and often a day late. I’ve tried to call and get this fixed and nothing has worked.

2
A
25 days ago
A
AlanWConversation Starter
asked in Studio

Wedding Album Order

Is there a good way to have clients select photos for their wedding album order other then just putting a star on each? If the star system is the only way. how do I know a client is done and how do I get a consolidated list of images? 

1
siobhan
ShootProof Team Member
1 month ago
C
CandyMcCallConversation Starter
asked in Studio

Can we email every email address with an upcoming special session?

Is it possible to email every past client to let them know of new sessions being offered? Like my Mothers Day set or a mini that is coming up? 

1
siobhan
ShootProof Team Member
1 month ago
S
SophieBonnin RocherConversationalist
asked in Studio

Getting error message when trying t load photos from LR "Could not contact the ShootProof web service (403)"

Did any of you get this message before? I tried reinstalling the plugin, updating LR ect. The problem has been going on for almost a week now, Haven’t heard back from support yet.

7
Edel
ShootProof Team Member
1 month ago
C
CarlaThomasHelper
asked in Studio

Gift cards/certificates

Has anyone tried or currently sell gift cards via Shootproof? I’d rather set it up to sell them via Shootproof as supposed to signing up for another eccomerce site but wondering the best way to actually set it up.     I want to offer both session certificates and gift certificates in multiples of £25.   Just looking for the easiest and simplest way so not to confuse people but think I’m over thinking it!   Thanks!

5
W
1 month ago
L
Lisa MConversation Starter
asked in Studio

Shootproof Black Friday special for ALL Customers

Last year Shootproof offered Black Friday deals for all of it’s customer but appears there is only one for US customers this year? Are we not having an offer this year? I’m in Australia and have taken up the offer each year so it’s very disappointing not to see one this year….

22
Edel
ShootProof Team Member
2 months ago
A
AnthonyHallConversation Starter
asked in Studio

Connection is not Private

Hi, a client of mine logged into a gallery that i have just created it replied with a Your Connection is not Private message. Have I done something wrong this has never happened before? It was a link sent via a mobile to another mobile phone, I believe that she has been able to access them via her Ipad though  

3
D
2 months ago
L
LeslieQHelper
asked in Studio

Are. out requests falling on dead ears?

I have been with Shootproof for YEARS now. I like many others have requested certain features be integrated (with an additional monthly fee) into shootproof, but I truly feel like nothing has changed. I feel like I will probably be going another direction because my needs are outgrowing the program. A few things MANY of us have requested:downloadable slideshow gallery the ability to upload video booking calendar  email triggers, automations integration of a CRM like features right inside of shootproof Integrated brochures (to sell session fees and packages ahead of time) updated mobile apps (you should be able to set up triggers to send after orders have been placed OR certain timeframes and be able to link them to the galleries)I hope some future features will be added into shootproof otherwise I’ll sadly have to say goodbye. 

3
Edel
ShootProof Team Member
2 months ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Studio

Did You Know? Our Pre-Release feature can boost sales on a gallery...before it's even gone live!Tutorial

Pre-release creates opportunities for you as a photographer to enjoy stress free sales! Pre-Release is an optional gallery setting that will allow visitors to enter their email address prior to the photos being released for viewing and purchasing. ShootProof will collect the visitors' email addresses on your behalf, and they will be visible to you in the 'Gallery Visitors' view of your ShootProof Studio Panel. To set a gallery to pre release: Click settings, and in the general tab, click “Pre-Released” in the gallery access section.  If you already know when you plan to release a gallery, go ahead and select that date on the calendar.  When you set a gallery release date, the gallery will automatically go live and become available for viewing on that date. In the box titled “Pre-Release Message”, craft a message that visitors will see on the gallery’s intro page whilst it is in pre-release mode. Remember to click save before exiting your gallery settings.  Top Tips!At the wedding, disp

300
Edel
ShootProof Team Member
2 months ago
K
KateReadConversation Starter
asked in Studio

Setting up store for multiple digital album purchases?

I did photos for a school with about 50 families. I have created an album for each class with a sub-album for each student. I am offering print and digital options for purchase. I want to self-fulfill the print options so I can place one bulk order. I would love for the digital purchases to go automatically if possible, but it’s not essential. My biggest concern is that parents are able to order their student’s album, and that I will know which album they have purchased. (This is my first time doing orders that are not for a single client.)I guess my questions are:Is it possible for the purchase of a digital download to be automatically sent to the purchaser? Will I receive information on which specific digital sub-album was purchased?I really don’t want to send this out and “hope for the best”; I want the process to be seamless for these families. Thanks!!

1
Edel
ShootProof Team Member
2 months ago
N
NicoleZieglgansbergerConversation Starter
asked in Studio

E-mail Clients

Is there a way to E-mail Clients who placed an order who I have in the system as Shipped Only. I do see an option to e-mail clients who placed an order, but I only need to e-mail the clients whose status is shipped. 

1
AshleyB
2 months ago
J
Jo BryanConversation Starter
asked in Studio

Black Friday Subscription 2021?

Is Shootproof offering Black Friday subscription deals again this year?

18
Edel
ShootProof Team Member
2 months ago
D
DavidRenzConversation Starter
asked in Studio

FTP Upload

FTP Upload straight from Camera

4
Edel
ShootProof Team Member
2 months ago
M
MikaylaGagnonConversation Starter
asked in Studio

Uploading Folders with desktop uploader

When I upload folders containing sub-folders using the desktop uploader, the original umbrella folder does not upload. Example I uploaded folders labeled “Session”>”Rotation”>”Athlete” but only the “Rotation”>“Athlete” folders upload. I also can’t pre-create the “Session” folder on the web because when I use the desktop uploader, you can only choose the gallery it goes into and not a folder within the gallery. I am trying to switch gymnastics volume work over from SmugMug but need this to be able to work properly. We are constantly uploading throughout the day, so I would need to be able to choose the Gallery AND a folder to upload the sub-folders into. Is this possible?  

1
AshleyB
3 months ago
T
TobiasMühlhoferConversation Starter
asked in Studio

Watermarks fail to refresh

If I edit a watermark and save it, then go to a gallery that uses this watermark, select “refresh watermark” and select the watermark I just edited, 9 times out of 10, it will not refresh in the photos in the gallery, even though the whole annying “Change is good...” and super-long refresh process comes up. After the refresh, the watermark is still the old version. Some times if I change the photos to a different watermark, let it refresh, then change back to the watermark in question, the new watermark comes up; sometimes not even that works. Sometimes logging out and back in works. Sometimes it doesn’t. Seems like a bug to me, no?

1
AshleyB
3 months ago
B
Bill SmithConversation Starter
asked in Studio

Season Pass - Sports Photography

Hi..I am a team photographer for a Jr Football Team and have set up a Gallery for a full season (8 games with sub galleries in each).Next season I am looking to set up a one time purchase for the full season (season pass so to speak) allowing unlimited downloads from each game. Looking for ways to manage this...by email? Can this be done in the free download options? Link to gallery is below:Quinte SkyhawksLooking for options or suggestions.Bill

3
AshleyB
3 months ago
S
SebastianBoejeConversation Starter
asked in Studio

3D-secure payment???

Why does 3D-secure payment not work with Braintree. And why does ShootProof have no interest in making it work?PayPall is not a solution as our customers is required to create a PayPall account, which they do not want. ShootProof promised back in 2020 that they would be ready for 3D-secure payment by the turn of the year when the rules came into force in the EU. They did not want to keep this promise ... WHY?

19
K
3 months ago
M
MichelleMattaConversation Starter
asked in Studio

can you email either potential or past clients without being attached to a gallery?

I would like to email some past clients and some potential clients that I have gathered from galleries and email addresses about upcoming specials. But they are not currently attached to a gallery. Is there a way to create a new email campaign and link it with a tag from the contacts such as newsletter

1
AshleyB
3 months ago
L
LarrySacksConversation Starter
asked in Studio

Can't login to shootproof

When I try to login, I get prompted that Shootproof is no longer processing payments on my behalf. But then the screen refreshes.  If I manage to click Skip, I can’t click the “Yes I’m sure” fast enough to make any difference.  If I click “Get Paid,” the screen changes to a new window but it’s blank and the screen refreshes again back to the “Shootproof is no longer processing payments on your behalf” screen.This happens in Firefox, Safari and Brave and in Private browser windows with all 3 browsers.  I’m on OS Monterey 12.2.1 and all software is up to date.

1
Edel
ShootProof Team Member
3 months ago

Badges

Show all earned badges
Terms & ConditionsCookie settings
community footer

Join thousands of photographers who are using ShootProof

Start your free trial
About
Why ShootProof
Resources
ShootProof