Studio

Contacts, Email, Contracts, Colors & Logos, ShootProof Homepage

  • 228 Topics
  • 527 Replies

228 Topics

Betsy
BetsyRetired Employee
posted in Studio

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Betsy
8 months ago
Edel
EdelRetired Employee
published in Studio

Increase Your Gallery Sales with Email Campaigns!Blog

Connect with your clients via timely targeted emails  to increase your profitsDid you know? Galleries that use an Email Campaign with at least one email see an average of 37% more sales than those that don't!I’m going to be honest… I was SLOW to the game of email campaigns. I mean, isn’t that just MORE admin to do? I felt that between the initial emails for inquiry, booking and session details, the last thing a client would want is MORE emails from me right? Well… no actually - I was totally missing a beat on how these could benefit my business!Email Campaigns are sets of targeted emails that you can send to gallery visitors, based on their activity within a gallery. Emails in a campaign can inform visitors of sales, remind them that they have items in their cart, or warn them that their gallery is expiring. Campaigns can also be used to remind clients that they have invoice payments due.  And the best part? They can be automated - taking the work out of your hands so you can focus on

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Edel
9 months ago
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ChrisHallgrenConversation Starter
asked in Studio

Samples and Descriptions

I’m new to ShootProof. So far I love it. I created a Gallery and a Price Sheet and everything was super easy. My question is about providing descriptions and samples of the items I’m offering. I picked Bay Photo as my lab, so when it comes to creating the price sheet, I would sort of assumed that the descriptions and samples would fill in automatically from Bay Photo but I can’t find any way to do that. I mean, the products come from them so if I need a description of “Metal Prints” it should come from Bay Photo. What do people do? I mean I guess I could go to the Bay Photo website and copy/paste sample images and descriptions. Is this what other people do, or am I missing something? Thanks,Chris

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AlexandraDugan
12 days ago
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Lisa MConversation Starter
asked in Studio

Shootproof Black Friday special for ALL Customers

Last year Shootproof offered Black Friday deals for all of it’s customer but appears there is only one for US customers this year? Are we not having an offer this year? I’m in Australia and have taken up the offer each year so it’s very disappointing not to see one this year….

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B
17 days ago
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SandyCroweConversation Starter
asked in Studio

Gallery Visitor

I would like to see a number of how many visitors per gallery.  I know if I set it to request email, I can see this but if I don’t request email, I have no idea how many has clicked to see the gallery.  I work with a lot of students who want to see but sometimes don’t have an email or don’t want to add their email 5 times if there are 5 different team galleries.  

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S
19 days ago
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LydiaSchnitzerConversation Starter
asked in Studio

Is it possible to offer certain items as add on only combined with a gallery?

I apologize if this question was already answered, I did research beforehand but couldn’t find the answer I needed. I would like to offer my gift prints on;y as add on items with a collection that was purchased. Is this possible? If so, how can I do that?Thank you so much for your help!!!-Lydia

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L
23 days ago
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TinaRodostaConversation Starter
asked in Studio

Email Notification on Upload of Gallery

Is there a way to automatically get an internal email notification when a gallery is uploaded?I have 2 photographers that work for me uploading galleries and I need an automated email to let me know that the gallery has been uploaded. Surely this is a thing???

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T
1 month ago
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SallyLygoConversation Starter
asked in Studio

Calendar on one page

I would like to see the scheduling calendar on one page. By that I mean no scrolling up and down for every week when scheduling. It is so time consuming. I want to click through weeks and not have any more clicks or any risk of missing a error (say 8pm instead of 8am) in the diary.

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S
1 month ago
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JaneaneSanbornConversation Starter
asked in Studio

Names and emails with pre-release

Is there a way to gather a first and last name when using the pre-release feature? 

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J
1 month ago
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SophieBonnin RocherHelper
asked in Studio

Getting error message when trying t load photos from LR "Could not contact the ShootProof web service (403)"

Did any of you get this message before? I tried reinstalling the plugin, updating LR ect. The problem has been going on for almost a week now, Haven’t heard back from support yet.

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L
1 month ago
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CLAIREARCHERConversation Starter
asked in Studio

403 cannot contact Shootproof...

I have done everything to resolve this on my end. My internet connect has a speed of 111mbps both upload and download (give or take a few, but in this range). I have rebooted LR, my computer, logged into and out of shootproof plugin, My computer, LR and my Shootproof plugin are all latest versions. It was all working fine, I updated a few galleries. Then, I imported new photos to LR, made new galleries and photo collections, then it was the 403 error. I can’t publish. Everything else on my computer and LR are working fine. I’m posting July 26th, 2022. I am not going to try to re-install my plug-in because that will delete all my galleries/photos I have uploaded through LR. If I can’t get an answer from ShootProof, I will have to go find another method/service. 

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S
1 month ago
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ChristinaThackerConversation Starter
asked in Studio

Simple Form Email

I love that I am able to link the contracts with invoices and send an email to my client. I have been setting up templates for emails, campaigns and other items. But is there a way I am able to send a plain form/information email? No “Click to view” button, template,or other information? I want to send a “Final Email” with tips and reminders to my clients before the day of their session. I would love to use Shootproof so my branding/emails all look alike but I cannot seem to figure out how I can send a simple form email to my client.Is this possible, if so how?If it is not an option, I would love to suggest it to shootproof as an addition to their email options.

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2 months ago
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PaulaOwenConversation Starter
asked in Studio

BULK DELETE

Hello there,Does anyone know if you can do a bulk delete galleries?I have tried to highlight the galleries and then click delete (drop down menu where it has bulk actions and delete in red) but nothing happens.Thank you!P

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Siobhan
ShootProof Team Member
2 months ago
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AndreaPennaHelper
asked in Studio

email campaign - clicked a link

hi,I’m starting using email campaigns to remind clients a special price is expiring.To monitor the impact of the campaign I’m checking the “activity” email report, but this doesn’t specify if the “clicked a link” action was “opened the gallery” or “unsubscribed from the campaign itself”.So, it is a bit of a useless report as they are opposite events and I can’t distinguish.Or am I missing a trick?

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A
2 months ago
A
AngelaPrttHelper
asked in Studio

Can you use your saved contacts to send a mobile app invite?

I am trying to email a mobile app invite but it isn’t bringing up any of my saved contacts?  Does that mean I have to go look up and type in manually each email address for each client?  

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A
2 months ago
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Emily OConversation Starter
asked in Studio

Building Client Checklist

Hi I am wonder if it is possible to build a client checklist for a wedding day. I want to be able to create a form to send to the client to fill out and return back to me with both short responses and checkmarks. Then I would also like the option to print it off in a PDF form? Is this possible to do within Shootproof?

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E
2 months ago
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TaraWelchConversation Starter
asked in Studio

Mobile App for ShootProof Dashboard

Hi there, Is there going to be an app for ShootProof Dashboard? Or is there one already? Thanks!

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T
3 months ago
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ChanningCandiesConversation Starter
asked in Studio

Is there a way to email a gallery to a contact in your address book?

I’m trying to email a gallery to someone already in my address book, but I have to go in and copy/paste the address because it’s not automatically pulling the address book up. 

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C
3 months ago
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SuggsMoneyConversation Starter
asked in Studio

Why can’t a client navigate back to the main home screen once they entered a gallery?

It seems pretty silly that a client is unable to navigate back to the main homepage after they’ve entered a gallery. They are stuck in that gallery unless they press “back” several times, or re type the main URL.The “home” button inside the gallery should take you to the main homepage, like every other website that has ever been created.Please change this. It’s been several years of people complaining. What’s the point of having this “send in your idea” section if you don’t actually do something with the ideas?I could recode that feature in a matter of seconds, so I know it’s not a programming issue. You are simply choosing to leave it that way.Either explain why you’re choosing to have a feature that leads to a horrible user experience, or change it.Thank you. 

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S
3 months ago
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NaomiCulleyConversation Starter
asked in Studio

Uploading leaving out photos

Hi, When trying to upload my photo albums it is leaving 60% or more of the photos out of the album when it says it uploaded 100%… I need help asap!  Thank you!

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Siobhan
ShootProof Team Member
4 months ago
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HeatherBrockleyConversation Starter
asked in Studio

Can I adjust cropping in a client order?

A client has placed a print order that I need to approve, but one of the prints is cropped so that the subject’s head is cut in half. If the crop is simply moved up a bit, the problem would be solved. Is there any way for me to adjust that, or do I need to email the client (not even my client, it’s a relative ordering prints from the gallery), and then can they adjust it?Thank you,Heather 

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S
4 months ago
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MartyBellConversation Starter
asked in Studio

Deleting Old Mobile Gallery on iPhone

How can you delete or remove from your home screen an older Mobile App Gallery??  When you hold down on the app it doesn't allow you to remove it like the other apps on my phone.

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M
4 months ago
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LauraCurrieConversation Starter
asked in Studio

Importing bulk contacts

Hi,I’m doing some volume sports photography, and will have a .csv file of contacts. Is there a way to upload those all at once? Or do I have to create a new contact for each entry?

2
W
5 months ago
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AmyStephensConversation Starter
asked in Studio

contracts draft

I’m new to using shootproof for contracts. I just sent my first one to a client (having tested it on myself already) but the client is unable to fill in the fields. It just shows up as draft and is not able to accept any information. I am unsure what I’m missing?

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Siobhan
ShootProof Team Member
5 months ago
S
Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

1
Siobhan
ShootProof Team Member
5 months ago

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