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Contacts, Email, Contracts, Colors & Logos, ShootProof Homepage

  • 238 Topics
  • 534 Replies

238 Topics

Betsy
BetsyRetired Employee
posted in Studio

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Betsy
1 year ago
Edel
EdelRetired Employee
published in Studio

Increase Your Gallery Sales with Email Campaigns!Blog

Connect with your clients via timely targeted emails  to increase your profitsDid you know? Galleries that use an Email Campaign with at least one email see an average of 37% more sales than those that don't!I’m going to be honest… I was SLOW to the game of email campaigns. I mean, isn’t that just MORE admin to do? I felt that between the initial emails for inquiry, booking and session details, the last thing a client would want is MORE emails from me right? Well… no actually - I was totally missing a beat on how these could benefit my business!Email Campaigns are sets of targeted emails that you can send to gallery visitors, based on their activity within a gallery. Emails in a campaign can inform visitors of sales, remind them that they have items in their cart, or warn them that their gallery is expiring. Campaigns can also be used to remind clients that they have invoice payments due.  And the best part? They can be automated - taking the work out of your hands so you can focus on

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Edel
1 year ago
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GemmaBamberConversation Starter
asked in Studio

How to auto email wedding clients at various increments leading up to the wedding?

I am finding that most of my wedding clients are leaving payments until very close to their wedding dates. Whilst they are very entitled to do this, it’s not great for cash flow for my business. I know I can send out trigger based emails but these are created via the gallery information. How can I do this based on the invoice information (i.e. wedding date, payment due date) 

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G
11 days ago
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BrittanyBaumanisConversation Starter
asked in Studio

Bambusa Pro is Brrrroken

Is anyone else having problems with Bambusa Pro font?  Since the new dashboard rollout it has been showing up as some default sanserif inn my gallery presentation

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B
16 days ago
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AlisonBlakeleyConversation Starter
asked in Studio

What triggers the "opened" status for email last activity?

What is says in the title. I have recently had some emails where it appears they have opened the email 10+ times, but then asked me to resend the link because the hadn’t seen it. Is it possible if they’re using an email client/app, that it’s triggering the “opened” status?

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A
25 days ago
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AndreaPennaHelper
asked in Studio

how to assign two or more campaigns to a gallery?

I want to set up 3 reminders campaings to my gallery. 1) offers expires in two weeks2) offers expires in one week3) offers expires tomorrowI can’t find how to assign more than one.So, every time, I have to set a reminder for me to set up the “next” campaign… not very efficient?

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A
1 month ago
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TaraWelchConversation Starter
asked in Studio

Contract spacing messed up after editing templates

Hi there, Whenever I have to adjust a contract before it’s signed because the client adds hours or something after initially viewing, the spacing is super jacked up. Like there’s huge gaps between sentences.Any advice? 

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T
1 month ago
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AlisonBlakeleyConversation Starter
asked in Studio

variables in email templates

I can see some posts on this, but they’re two years old - can we please make all variables accessible in the email templates? Or at least add in the ((contact.first_name)) so that addressing emails can be automated? 

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C
1 month ago
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SandyCroweConversation Starter
asked in Studio

Download with logo

To download all in Album with your logo showing to use for advertisement. 

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S
1 month ago
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twigandoliveNew Member
asked in Studio

ShootProof still fails SPF/DKIM

About a year ago, I posted a letter to the ShootProof Community Group (now defunct) about how the email system used by ShootProof doesn't have a properly signed SPF or DKIM record. Without records, this creates all sorts of havoc when trying to have successful email delivery. A long list of users responded that they also had experienced email issues not successfully arriving at the client.  https://www.twigandolivephotography.com/downloads/ss_122120_sp1.png Shortly after that, James reached out to me, and we had a conversation with a software engineer at SP over what was (and wasn't) being done for getting a solution in place. James assured me that it was a priority to be resolved. https://www.twigandolivephotography.com/downloads/ss_122120_sp2.png After a month went by, an email exchange with James told me it was still a priority. Another discussion at the three-month mark suggested it was planned for Q1/Q2, but the pandemic had pushed things back. After that, emails haven't received

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C
1 month ago
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Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

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J
1 month ago
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PhOtOJuNkieConversation Starter
asked in Studio

Price Sheet

Is there a way to create a price sheet of the services I offer when a client inquires to schedule appointment?  I do not want one for prints.  Thanks.

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J
1 month ago
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LindsayBrownConversation Starter
posted in Studio

Booking Calendar - PLLLEEEAAAASSSEEEE Shootproof!!

I know this has been requested a lot, but I just want to know if maybe this will be the year that we get a booking calendar added?  Please please please please Shootproof, give us an update with a booking calendar.  And NO Tave, hate it!!  I’ve been with Shootproof forever and I love everything your product has, except that missing piece.  I’d hate to leave, but its becoming a real problem to not have an integrated calendar.  Is this a least in the works?? 

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L
2 months ago
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KellyMidgleyConversation Starter
asked in Studio

I can't add a new email template to an existing campaign.

I just created a new email template to add to an existing email campaign and when I go to add it, it is not showing as an option.  I have tried multiple “types” of emails but none are showing up.  Is this a glitch or am I doing something wrong?

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Jill Nissen
2 months ago
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EllenWolffConversation Starter
asked in Studio

Shootproof phone support telephone number out of service?

I’m getting a message Shootproof is unable to send me emails - when I just tried contacting customer support by phone - using the phone number inside my account,  I got a recorded announcement informing me the phone number is no longer in service. Please advise. This phone number is out of service at 12 noon on a Wednesday Eastern Standard Time?? :Technical Support× The BEST way to reach Support is by email, especially for: Order Issues and Billing Inquiries. Email Support1-866-516-5130Phone Support Available: Monday - Friday9:00 am to 5:00 pm ET

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3 months ago
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ChrisHallgrenConversation Starter
asked in Studio

Samples and Descriptions

I’m new to ShootProof. So far I love it. I created a Gallery and a Price Sheet and everything was super easy. My question is about providing descriptions and samples of the items I’m offering. I picked Bay Photo as my lab, so when it comes to creating the price sheet, I would sort of assumed that the descriptions and samples would fill in automatically from Bay Photo but I can’t find any way to do that. I mean, the products come from them so if I need a description of “Metal Prints” it should come from Bay Photo. What do people do? I mean I guess I could go to the Bay Photo website and copy/paste sample images and descriptions. Is this what other people do, or am I missing something? Thanks,Chris

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AlexandraDugan
4 months ago
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Lisa MConversation Starter
asked in Studio

Shootproof Black Friday special for ALL Customers

Last year Shootproof offered Black Friday deals for all of it’s customer but appears there is only one for US customers this year? Are we not having an offer this year? I’m in Australia and have taken up the offer each year so it’s very disappointing not to see one this year….

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B
4 months ago
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SandyCroweConversation Starter
asked in Studio

Gallery Visitor

I would like to see a number of how many visitors per gallery.  I know if I set it to request email, I can see this but if I don’t request email, I have no idea how many has clicked to see the gallery.  I work with a lot of students who want to see but sometimes don’t have an email or don’t want to add their email 5 times if there are 5 different team galleries.  

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S
4 months ago
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LydiaSchnitzerConversation Starter
asked in Studio

Is it possible to offer certain items as add on only combined with a gallery?

I apologize if this question was already answered, I did research beforehand but couldn’t find the answer I needed. I would like to offer my gift prints on;y as add on items with a collection that was purchased. Is this possible? If so, how can I do that?Thank you so much for your help!!!-Lydia

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L
4 months ago
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TinaRodostaConversation Starter
asked in Studio

Email Notification on Upload of Gallery

Is there a way to automatically get an internal email notification when a gallery is uploaded?I have 2 photographers that work for me uploading galleries and I need an automated email to let me know that the gallery has been uploaded. Surely this is a thing???

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T
4 months ago
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SallyLygoConversation Starter
asked in Studio

Calendar on one page

I would like to see the scheduling calendar on one page. By that I mean no scrolling up and down for every week when scheduling. It is so time consuming. I want to click through weeks and not have any more clicks or any risk of missing a error (say 8pm instead of 8am) in the diary.

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S
4 months ago
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JaneaneSanbornConversation Starter
asked in Studio

Names and emails with pre-release

Is there a way to gather a first and last name when using the pre-release feature? 

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J
4 months ago
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SophieBonnin RocherHelper
asked in Studio

Getting error message when trying t load photos from LR "Could not contact the ShootProof web service (403)"

Did any of you get this message before? I tried reinstalling the plugin, updating LR ect. The problem has been going on for almost a week now, Haven’t heard back from support yet.

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L
5 months ago
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CLAIREARCHERConversation Starter
asked in Studio

403 cannot contact Shootproof...

I have done everything to resolve this on my end. My internet connect has a speed of 111mbps both upload and download (give or take a few, but in this range). I have rebooted LR, my computer, logged into and out of shootproof plugin, My computer, LR and my Shootproof plugin are all latest versions. It was all working fine, I updated a few galleries. Then, I imported new photos to LR, made new galleries and photo collections, then it was the 403 error. I can’t publish. Everything else on my computer and LR are working fine. I’m posting July 26th, 2022. I am not going to try to re-install my plug-in because that will delete all my galleries/photos I have uploaded through LR. If I can’t get an answer from ShootProof, I will have to go find another method/service. 

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S
5 months ago
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ChristinaThackerConversation Starter
asked in Studio

Simple Form Email

I love that I am able to link the contracts with invoices and send an email to my client. I have been setting up templates for emails, campaigns and other items. But is there a way I am able to send a plain form/information email? No “Click to view” button, template,or other information? I want to send a “Final Email” with tips and reminders to my clients before the day of their session. I would love to use Shootproof so my branding/emails all look alike but I cannot seem to figure out how I can send a simple form email to my client.Is this possible, if so how?If it is not an option, I would love to suggest it to shootproof as an addition to their email options.

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E
5 months ago

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