ShootProof Community Support

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825 Topics

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BecoryConversation Starter
asked in Photos

Clients having trouble downloading photos from Phone

For sure on IOS devices, people are telling me and I confirmed, that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download. So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?

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Edel
ShootProof Team Member
1 month ago
Megan
MeganGenius
published in Photos

Day 1: How to Launch a Black Friday Offer Using ShootProof

 Whether you love it or hate it, Black Friday is almost upon us! Do you have a plan? We’ve got you. Watch the video or read on below.  Every day this week, we are going to walk through the steps you need to set up a special limited offer you can use for Black Friday, Small Business Saturday, or Cyber Monday. Step one: Choose Your Offer!In the video, more in-depth ideas and options are discussed for each of these ideas:The offers suggested meet these criteria:Easily executable within ShootProof Flexible- can work across different photography niches Lead with value for your clientsWhich of these offers should you choose?Start by considering your brand values, your clients, and how to best serve them.  Let’s talk about this in the comments. Which offer best aligns with your brand values and serves your customers? If it’s a new product, what are you going to offer? What type of package are you going to build? Make the decision today, and tomorrow we are going to set up a price sheet for th

8705
Jill Nissen
1 year ago
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VickiReeceConversation Starter
asked in Photos

Gallery Quality - Images look blurry

When I preview a gallery, the quality of the images is not good.  I know they are tack sharp on my end but the gallery my clients see are not high quality.  Am I doing something wrong?  Is there a setting somewhere I need to change?I need my clients to see the quality of my work and right now that isn’t happening.  

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S
8 days ago
JennyBeckett
JennyBeckettConversation Starter
posted in Photos

Slideshow music

Hi, since a recent update on my iMac I can no longer hear the playlist I have added to client slideshows when I preview their galleries. Anyone else found this issue? Anyone know how to fix?

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K
1 year ago
Megan
MeganGenius
published in Studio

Building a Client Workflow in your Business

It’s likely you land in one of two camps for client workflows: yours is written out, perfectly tracked and immaculately planned… or you’re kinda winging it.  Planners, stick around, we need you.   Wingers, I’m talking to you first. Why do you need a client workflow? So that your clients all enjoy the same amazing experience. When your clients re-book, they know what to expect when working with you.  Knowing what comes next allows your work to be more efficient, saving you time and money. More time + more money = happier photographer, yes?  Let’s work together to dial in your workflow. Planners, this is where you jump back in. What are the most important steps in your client workflow? Is there a particular step that has saved you significant time, or blows your clients away every time? What is a non-negotiable part of your workflow? Share it in the comments below! If you’re ready to nail down the flow, let’s break it down into easy-to-follow steps. Make a list of the things you already

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7 months ago
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SarraSniderConversation Starter
asked in Photos

Why aren't my photos uploading? Super slow?

First time posting here...not sure who I’m asking this to. Normally my uploads go rather quick and show the progress…..It’s just frozen at 0 of 40. 

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Matt Specht
Moderator
1 year ago
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GemmaKateWoodConversation Starter
asked in Commerce

Image size

Hi all, nice to be here. Ok, so I thought that this was a very basic question but it seems to have a million answers. Because of the way that I work, I take lots of fine art type images of my local area. So many people now want to use them that I need to make this more professional. I would like to be able to sell my images a) low res for web use for one price b) higher res for marketing and promo stuff giving the client the ability to produce decent small prints at a slightly higher price and then c) perhaps if I get round to it, the option to buy large canvases for interior decor at a massive price   The question is really, what size is low res and what size is higher res theses days? And I therefore assume that I am going to have to set up 3 galleries each different size or is there a clever way to do this?  

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G
2 years ago
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StephenDeMentHelper
asked in Photos

Multiple Contacts

Hi, Is there a way to add multiple contacts to a gallery?  For example, I shoot a lot of editorial content, and I often need to send the proofs to multiple people consistently - like the art director, project manager, retoucher, etc.  Right now I can only assign one contact to the folder, and then I have to constantly manually add additional contacts.  It would be much more convenient to assign multiple contacts to a gallery.

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M
6 days ago
GlenMcDowell
GlenMcDowellInspiring
published in Studio

Using ShootProof for Real Estate Photography

As an advertising photographer I don’t sell prints. My clients don’t want them...but they do want files and we both want simplicity.  I wanted to share how I’m using ShootProof to deliver photos and video to my real estate clients...the stubbornness is over! (at least with this anyway). Take a look! After spending time with the ShootProof team at ImagingUSA 2020, I decided to stop putting off utilizing the automation and features of the product. I can not believe that I typed the same email for years and years copying and pasting a gallery link when I can do it through Shootproof!  Instead, I now have a template for sharing the gallery that is essentially a push of a button. Realtors need specifically sized photos for their online listings. Super easy of course to create a download rule specifically to that size (save it as a template!), so that my clients don’t have to worry about re-sizing their images. To keep it simple I build usage fees into my quotes so that the gallery can be se

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5 months ago
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AdaraJadeConversation Starter
asked in Photos

SLOW UPLOAD!

The last few galleries I have tried to upload, have been extremely slow! Like all night type slow. I recently downloaded the desktop uploader because I saw that is supposed to be faster and it is still taking a really long time. Is there any one else dealing with this? Does it have anything to do with the amount of galleries I already have in Shootproof?

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Edel
ShootProof Team Member
8 days ago
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TanyaWelanderConversation Starter
asked in Photos

Is there a way to upload volume photography galleries with contact information?

Hello all! I know that SP is used mostly for individual customers, but I am also doing Volume photography for sports teams. at the moment I am only doing 2 leagues but have multiple teams.Are there any tips / tricks to upload each job as a gallery with individual folders per player and assign a contact? I have been using another service for volume and would like to keep everything in one place in my SP. Any help or suggestions would be greatly appreciated. Thank you! 

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Richie
1 year ago
Lauren
ShootProof Team Member
LaurenShootProof Team Member
published in Photos

ShootProof's Uploading SuiteTip of the Week

How do you upload your galleries to ShootProof? Uploading one of the most important components of ShootProof, if not the very most! One common misconception among new and old users alike is that there is only one way to upload photos to ShootProof. I’m here to shout from the rooftops that this isn’t true! While you can easily use the “Add Photos” button within the browser, there are actually three ways you can upload photos to ShootProof. In today’s Tip of the Week, I’m highlighting all three uploading methods, from easiest to most advanced. Upload Method #1: The Web Browser Simple. Fast. Easy. With this uploading method, you can upload right within your browser using the “Add Photos” button. Create a new gallery or open an existing galleries Select Add Photos and follow the prompts to choose your photos, select watermark settings and get them to the gallery quickly!PROS: Simple and easy Upload from anywhere Supports uploads from mobile devices Continue working in your ShootProof accou

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A
8 months ago
WalterRowe
WalterRoweConversation Starter
asked in Photos

ShootProof as a Portfolio Site?

Does anyone use ShootProof as their primary portfolio site? Would you like to see ShootProof offer this as part of their service?

11
Matt Specht
Moderator
1 year ago
C
CarlaThomasConversation Starter
asked in Studio

Gift cards/certificates

Has anyone tried or currently sell gift cards via Shootproof? I’d rather set it up to sell them via Shootproof as supposed to signing up for another eccomerce site but wondering the best way to actually set it up.     I want to offer both session certificates and gift certificates in multiples of £25.   Just looking for the easiest and simplest way so not to confuse people but think I’m over thinking it!   Thanks!

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M
1 year ago
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MaryelinEnnsConversation Starter
asked in Photos

Slideshows

How do I make a slideshow for my customers to view before their gallery?

3
M
2 years ago
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KendraMulveyConversation Starter
asked in Photos

Login Widget - opens new tab and displays gallery, then redirects and prompts for password again

Hi,I have added the Login Widget code to my website.Yesterday, I was able to navigate to my web site page, the injected javascript would add the ShootProof login form, displaying the Event dropdown and then the Email and Password fields. After supplying the email and password and then clicking the View Gallery button, the expected gallery would then open in a new tab. However, today - the same process results in the gallery being shown in a new tab as before, then redirected to the gallery home, displaying the Open Gallery button. Clicking the Open Gallery button results in a login form being displayed once again.What’s going on here? 

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M
1 year ago
J
Jo BryanConversation Starter
asked in Studio

Black Friday Subscription 2021?

Is Shootproof offering Black Friday subscription deals again this year?

18
Edel
ShootProof Team Member
1 month ago
S
SunshineConversation Starter
asked in Commerce

Tips from client

I had a client want to give a tip but was unable to. Is there a way we can accept tips? She got her invoice and tried to pay more but it wouldn't let her go above the amount on the invoice.   Thanks, Sunshine

10
AshleyB
ShootProof Team Member
5 months ago
Naseem Larsson
Naseem LarssonConversation Starter
asked in Photos

Adding and keeping watermark for download

I have an extra gallery that I want to make available for the client in exchange for Marketing me on her Instagram. So I decided to add watermarks to her pictures. So instead of Having to go into lightroom and exporting them with watermark, Abd uploading again, I wanted to add the watermark in Shootproof if possible. But it looks like the watermark is automatically removed when the clients download them. Is there a way to keep them? And have I understood corrrctly that I don’t need to remove watermark in Shootproof, as client Will not have them on downloaded images Anyway. 

3
Matt Specht
Moderator
2 years ago
Megan
MeganGenius
published in Studio

Featured Photographer: Gabe TavianoFeature Friday

Meet Gabe Taviano, Landscape and Travel Photographer from Columbia, South Carolina.  Gabe, how were you introduced to photography? Why did you decide to pursue it professionally? My grandfather always had a camera hanging from his neck. Whenever I would visit a new place with him, I remember him always capturing the moment. His passion for travel inspired me. I decided to pursue photography because I have creativity in my blood. I initially experimented with sketching as a child, in design as a teenager and college student, but photography has always been the one creative practice I have never let go of. Three things that continue to fuel my photography are: the mastery of composition, the adventure of being at the right place at the right time, and the creative mystery that today's post-processing allows us to experience. What is the image that you’re most proud of creating?   Why are you most proud of that image? When someone tells you that you created the Norman Rockwell style bette

3671
GabeTaviano
2 years ago
TinaPecht
TinaPechtConversationalist
asked in Photos

How can I use Fundy Designer and ShootProof in my workflow?

Does anyone use Fundy Designer for Wall Art and Album design and integrate it in their workflow with ShootProof? I currently use ShootProof for galleries and am thinking of beginning to do in person sales (or Zoom sales). Need a robust wall art and album design software so I can sell more to clients. I don’t want to invest in studio management software yet, but wonder if I can still make use of ShootProof for contracts and email to clients, then use Fundy to design and show during my sales consult. Fundy would produce a detailed invoice for me to take client payment and give them copy of invoice. Then could I go into ShootProof and produce just a one line item invoice to take payment? I would place print and album orders for Millers Lab directly through Fundy, but wall art orders would be placed manually, as Fundy doesn’t have a direct order relationship with the lab I use. Any suggestions?

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Jill Nissen
1 year ago
A
AmySchaumbergConversation Starter
posted in Photos

Music Not Playing in Gallery

Shootproof - please update us on the status of the bug fix for the music not playing on IOS! We are paying for a service the majority of our clients are not receiving. Please help! Thank you!  

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AshleyB
ShootProof Team Member
6 months ago
Lauren
ShootProof Team Member
LaurenShootProof Team Member
published in Photos

Save time with the Desktop UploaderTip of the Week

Did you know we have a separate tool to upload photos to ShootProof? If you’ve solely been using the ‘Add Photos’ button in your browser to upload, stop right now and download the ShootProof Desktop Uploader! It’s quicker, more efficient, and you can even queue up multiple galleries so that when one finishes, the next gallery starts uploading right away. The Desktop Uploader works wonders if you have a slow or intermittent internet connection. Instead of stalling the upload, the Uploader will pause and resume the upload as soon as the connection is restored. But the best part about the Uploader Tool? -- It’ll organize your galleries and sort the photos into albums based on how they’re organized on your computer. So, if you have a folder called “The Smith Wedding” on your computer, and in that folder, you have subfolders like “Getting Ready,” “Family Portraits,” etc, the Uploader Tool will automatically create albums within the ShootProof gallery. The albums will be named to match the s

3357
Edel
ShootProof Team Member
1 month ago
G
GretchenWillisInspiring
asked in Photos

Free Digitals for ONE person ONLY

I have a gallery with multiple clients. Each client is in their own album.  I would like to offer each client 2 digital downloads for free. (actually it was included in the cost they have already paid me). I see that I can offer free digitals to a LINKED client; however since I have multiple clients in one gallery that won’t really work. I see that I can offer free limited digitals to all visitors to a particular album, either with a PIN or without, but unfortunately I will not be able to limit how many total downloads are taken. This is concerning because I don’t want my clients to keep returning to their albums over and over again with different email addresses and downloading more than their 2 allotted digital photos. I really wish I could limit the TOTAL number downloaded per album, the way I could at the gallery level. Or, alternately, I really wish I could have a linked contact for each ALBUM, not just for each GALLERY. Another wish would be that I could use a promo code for

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Megan
1 year ago
Megan
MeganGenius
published in Studio

Featured Photographer: Matt SpechtFeature Friday

Meet Matthew Specht, Portrait Photographer from Pearland, Texas.  You may have noticed Matt around the community; not only is he a photographer and avid ShootProof user, he is also our first Community Peer Moderator. Matt will be around to help answer questions and get you pointed in the right direction. Read on to meet Matt and see how you can be a featured photographer in the ShootProof Community!    Copyright Specht Designs Photography  Matt, how were you introduced to photography? Why did you decide to pursue it professionally? I didn't start taking photos until digital cameras first came out, this caught my interest and I just started experimenting. This sparked something inside that turned into a hobby that quickly grew out of control. About 9 years ago I wanted to take the next step and started shooting professionally, I am still learning and pushing myself harder than ever. I've never been so passionate about something in my life than I am about photography.   What is th

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Matt Specht
Moderator
1 year ago

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