ShootProof Community Support
Ask a question, share a solution, and reach your goals–together!
Hey friends! Glad to see you here :) Let’s talk about Gallery Intro Messages. People who use them, LOVE them. But sometimes it’s hard to decide what kind of video content might be helpful to your clients.If you’ve had success with a Gallery Intro Message, help inspire others by dropping a link to your YouTube or Vimeo video in the chat! And if you haven’t used a Gallery Intro Message before, but want to give it a try, run your ideas past us here - let’s crowdsource some creativity!
When I preview a gallery, the quality of the images is not good. I know they are tack sharp on my end but the gallery my clients see are not high quality. Am I doing something wrong? Is there a setting somewhere I need to change?I need my clients to see the quality of my work and right now that isn’t happening.
Last year Shootproof offered Black Friday deals for all of it’s customer but appears there is only one for US customers this year? Are we not having an offer this year? I’m in Australia and have taken up the offer each year so it’s very disappointing not to see one this year….
Would love to hear if anyone is purchasing Black Friday sales from Shootproof. I quickly glanced the the packages are confusing and must be upgraded from what I’ve originally purchased. I’m at the 25k upload package and currently paying $30/month but its looking like that package is currently $40/month even on the sale. Am I missing something?
Photographer George Mitchell shared his knowledge and experience with us, including some immediately actionable takeaways. What can you do today to get started in Food & Beverage photography? Look around your house for tools: razor blades gloss enamel glycerin & water paint brushes atomizer linear polarizing filters white cards, black cards, gold cards clear mineral oil diffusing paper Consider locally owned restaurants that you enjoy and would like to work with. Make a contact, in person or on social, create a proposal, and start the conversation. Practice with products you have around the house - challenge yourself to practice with natural light, a single light, or more complex lighting setups. Practice styling the food and beverages that are in your home using the tools you’ve gathered- practice reducing hotspots with your polarizers, styling the bottles with your glycerin & water mixture to create water droplets, and photographing different foods. We want t
Why does 3D-secure payment not work with Braintree. And why does ShootProof have no interest in making it work?PayPall is not a solution as our customers is required to create a PayPall account, which they do not want. ShootProof promised back in 2020 that they would be ready for 3D-secure payment by the turn of the year when the rules came into force in the EU. They did not want to keep this promise ... WHY?
Pixieset just announced a new integrated storefront. Looks amazing! It is something that I as a portrait photographer have been waiting and asking for Shootproof to offer. Is this something that Shootproof plans to roll out and if so what would be a realistic and honest timeline?
During the month of May, you have a chance every single day to win a Focus On What Matters Most shirt from ShootProof! These softer-than-you-can-imagine tee’s are the most requested item from our booth at trade shows and now you can get one mailed straight to your door. All you have to do is: Post an awesome conversation starter, OR Be super helpful and answer someone’s question, OR Share a workflow that other ShootProof users can try out! We’ll choose someone each day who has done one of these things and tag them here, then send you a message to gather the info needed to send it out to you. 💌 P.S. Since this is being posted on May 4, we’ll tag 4 users below for the first 4 days.
Thanks for joining us for today’s webinar! I’d love to share unique ideas that you’ve found success with when delighting your clients. Have you given a special gift, or gone above and beyond when delivering their images? Tell us all about it!
For sure on IOS devices, people are telling me and I confirmed, that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download. So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?
Hi, Is there a way to add multiple contacts to a gallery? For example, I shoot a lot of editorial content, and I often need to send the proofs to multiple people consistently - like the art director, project manager, retoucher, etc. Right now I can only assign one contact to the folder, and then I have to constantly manually add additional contacts. It would be much more convenient to assign multiple contacts to a gallery.
Is there any plan to offer Stripe as a payment option at all for non US clients? I prefer not to use PayPal and keep people on the same page to complete their payment. Some clients miss the fact they don’t have to create an account with PayPal which adds to the time they take to make a purchase. Or is there another way to take payment without using PayPal?
Hey guys, I am having a hard time configuring my items and packages according to my own price list. How can I set up packages for 51, 100 or more selffulfilled prints or shootproof downloads? Apparently, I am limited to 50? Everytime I want to save more than 50 the package does not appear in the end or cannot be saved… My clients should be able to choose a 100 prints package but add there chosen images to cart even if they only took 74 for instance… (they will pay one price for 51 to 100 prints in this case). How to set up? How can I set an overall discount (like 20% for everyone) WITHOUT the need of changing different price lists one after another? How can I make the store automatically set the price for a full album / gallery digital download in relation to the containing images like 1-50 = €€€, 51-100 = €€€, 101-… and so on. Currently I have to set up several pricing lists with an individual complete album / gallery price (because a wedding album containing 800 images is something d
Hi webinar friends! So good to “see” you all today Let’s keep the conversation going! Share the most profitable strategy you've used during quarantine to drive sales...Bonus points if you used ShootProof to do it 🏆 OR Tell us what you learned today that you’re going to start using in your photography business to start earning more! 🚀 Remember: I’ll randomly draw the name of one studio who posts here to win a ShootProof T-shirt!
Hello all! I know that SP is used mostly for individual customers, but I am also doing Volume photography for sports teams. at the moment I am only doing 2 leagues but have multiple teams.Are there any tips / tricks to upload each job as a gallery with individual folders per player and assign a contact? I have been using another service for volume and would like to keep everything in one place in my SP. Any help or suggestions would be greatly appreciated. Thank you!
Over 80% of my clients “severely” struggle with the downloading step where you enter your pin number. On my site the field where you enter the number isnt visible unless your cursor is hovering over it. Is there a way we can change that, am I the only one who struggles with this. Like 4/5 emails a week and phone calls explaining this to customers.
Thank you for submitting, everyone! You can find your tips and photos here: Christmas Mini Sessions: Ideas Families will ADORE! I’m looking for a handful of mini-session photos to feature on the ShootProof blog! (Yay!)If you want a chance to get published:drop a photo here (1500px wide, no watermark) from one of your holiday minis tell me ONE tip for hosting holiday minis!If I include your tip or photo in the article, I’ll send you a pair of ShootProof socks!
Already have an account? Login
Already a ShootProof customer? Click below to login.Login with ShootProof
Login to the community
Already a ShootProof customer? Click below to login.Login with ShootProof
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.