ShootProof Community Support

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871 Topics

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HeatherBrockleyConversation Starter
asked in Studio

Can I adjust cropping in a client order?

A client has placed a print order that I need to approve, but one of the prints is cropped so that the subject’s head is cut in half. If the crop is simply moved up a bit, the problem would be solved. Is there any way for me to adjust that, or do I need to email the client (not even my client, it’s a relative ordering prints from the gallery), and then can they adjust it?Thank you,Heather 

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S
23 days ago
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MatthewLeeConversation Starter
asked in Photos

Bigger file size upload!!

Let us upload bigger file size please~~ :)

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Edel
ShootProof Team Member
24 days ago
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ChristinaThackerConversation Starter
asked in Studio

Simple Form Email

I love that I am able to link the contracts with invoices and send an email to my client. I have been setting up templates for emails, campaigns and other items. But is there a way I am able to send a plain form/information email? No “Click to view” button, template,or other information? I want to send a “Final Email” with tips and reminders to my clients before the day of their session. I would love to use Shootproof so my branding/emails all look alike but I cannot seem to figure out how I can send a simple form email to my client.Is this possible, if so how?If it is not an option, I would love to suggest it to shootproof as an addition to their email options.

1
siobhan
ShootProof Team Member
26 days ago
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MartyBellConversation Starter
asked in Studio

Deleting Old Mobile Gallery on iPhone

How can you delete or remove from your home screen an older Mobile App Gallery??  When you hold down on the app it doesn't allow you to remove it like the other apps on my phone.

4
M
1 month ago
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LauraCurrieConversation Starter
asked in Studio

Importing bulk contacts

Hi,I’m doing some volume sports photography, and will have a .csv file of contacts. Is there a way to upload those all at once? Or do I have to create a new contact for each entry?

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1 month ago
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SunshineConversation Starter
asked in Commerce

Tips from client

I had a client want to give a tip but was unable to. Is there a way we can accept tips? She got her invoice and tried to pay more but it wouldn't let her go above the amount on the invoice.   Thanks, Sunshine

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1 month ago
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KarissaJohnsonHelper
asked in Commerce

Updates on Community Ideas (Invoice Tips & International Payment Options)

Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome

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1 month ago
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CheyenneSpurginConversation Starter
asked in Reports

Non-Visited Galleries

Is there a report we can run to show how many visitors each gallery has had? It would work out great to be run such a report instead of having to individually go to each gallery to see if it has/hasn’t been viewed. 

1
siobhan
ShootProof Team Member
1 month ago
J
JenniferZallConversation Starter
asked in Photos

Uploading Issues

Is anyone else having uploading issues today?  I’ve been uploading all day up until 2pm EST.  Now when I drop and drag photos they just seem to be stuck on Uploading 0 out of how many I have and not actually uploading. 

11
siobhan
ShootProof Team Member
1 month ago
StevanBorthwick
StevanBorthwickConversation Starter
asked in Commerce

Album specific pricing

Hi Would it be possible to create album specific pricing lists.  Where I create and album for portraits and and album for class and group photos it would be great to be able to set separate pricing list specific to these separate school albums.

2
siobhan
ShootProof Team Member
1 month ago
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BenjaminLoweConversation Starter
asked in Photos

Uploading problem not working and I think I broke the connection in Lightroom

I have been trying to upload pictures from Lightroom through the plug in.  Not working.  I get an error of [nil].  I have tried clearing my cache.  Logging out of Lightroom, relogging in.  Logging out of Shootproof.  Not working.In my last go around, I lost all my collections in Lightroom that I had synced with Shootproof.  Do I now have to reload all the collections again?  Will that confuse Shootproof?  

1
Edel
ShootProof Team Member
1 month ago
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Annie BeeConversation Starter
asked in Commerce

STRIPE for UK users

Is there any update from Shootproof on this forever rumbling topic?Can we integrate Stripe yet in the UK or are we all still sadly tied to Paypal??   

1
Edel
ShootProof Team Member
1 month ago
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StephenDeMentHelper
asked in Photos

Multiple Contacts

Hi, Is there a way to add multiple contacts to a gallery?  For example, I shoot a lot of editorial content, and I often need to send the proofs to multiple people consistently - like the art director, project manager, retoucher, etc.  Right now I can only assign one contact to the folder, and then I have to constantly manually add additional contacts.  It would be much more convenient to assign multiple contacts to a gallery.

15
Edel
ShootProof Team Member
1 month ago
A
AmyStephensConversation Starter
asked in Studio

contracts draft

I’m new to using shootproof for contracts. I just sent my first one to a client (having tested it on myself already) but the client is unable to fill in the fields. It just shows up as draft and is not able to accept any information. I am unsure what I’m missing?

1
siobhan
ShootProof Team Member
1 month ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Photos

Did You Know? You can share your photos with clients through a mobile app!

What is a Mobile App?ShootProof Mobile Apps are apps that you create with up to 100 photos to share with your clients. They can download the app to their smartphones or tablets.Apps include your studio logo and your contact information and can be shared through social media, email, and text.Mobile Apps help spread word-of-mouth referrals to your photography business!Studios in any paid account can create an unlimited number of Mobile Apps with ShootProof!  Studios in the Free Plan can have up to 5 mobile apps at any given time. Mobile Apps are quite different from the galleries you create in your ShootProof account.Mobile AppsThink of Mobile Apps as digital photo albums that your clients can take with them on the go.  Mobile Apps are installed on phones and tablets to be saved and shared with others.Mobile Apps are used as word-of-mouth marketing tools, meaning clients can share the photos with family and friends but cannot download the photo files themselves. Clients are not able to F

312
Edel
ShootProof Team Member
1 month ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Photos

What Camera Do You Use? (Canon R6 tips below!)

For me, I was a Canon 5DIII girl till I die… yes I liked the look of the Mark IV, but I was happy with my trusty steed and had no intentions of upgrading anytime soon.Then the mirrorless bug hit me. I switched to Canon R6 last year. Oh my freaking G.The tack sharpness. The auto eye tracking. The facial tracking. The tilt screen. The dual slots. The touch and drag focus!! (Seriously… that last one?!!) I actually took the time to configure this baby how I wanted it for me. Camera configuration settings are almost like fingerprints to photographers… I can’t pick up another photographer’s R6 and have the exact same results. I use the mid range focus ring adapter with my old lenses, and set the focus ring to change white balance. I have it set to eye track, BUT by holding down the old back button focus button (AE-ON), it toggles between touch and drag focus and eye focus so that I can still get those shots of inanimate objects even with people in the scene. (As an FYI, I don’t even USE back

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Edel
ShootProof Team Member
1 month ago
1
11_Conversation Starter
asked in Photos

On topic of Music Playlist

Is it possible to add music from outside the APP?

1
Edel
ShootProof Team Member
1 month ago
A
AndrewMcCullochConversation Starter
asked in Commerce

Pay in 3 is now available in your PayPal Checkout

The new pay in 3 installments isn’t available on shoot-proof at the moment. Given the current economic climate it might help maintain revenues giving payment options.Pay in 3 is now available in your PayPal Checkout at no‌additional cost to your business. It can offer a flexible‌payment option to your customers and let them pay over‌time, while you get paid up front.Pay in 3With Pay in 3, you can give customers more ways to buy It's included in PayPal checkout at no additional cost Just add messaging so customers know they can Pay in 3.According to Paypal57% of consumers are more‌likely to make a purchase at a retailer offering interest-free payment options45% of consumers say they can manage their expenses better if they can buy things now but pay for them later.

1
AlexandraDugan
1 month ago
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victoriafranciscaConversation Starter
asked in Photos

Image file sizes from lightroom.

Apparently the file sizes from my new camera are huge,….when I export from Lightroom to jpeg they are still too big for me to upload to shootproof. I know how to export for print, and how to export for web etc,…. but can anyone tell me the exact settings I could use when exporting from Lightroom, with shootproof in mind, keeping highest image quality possible for printing purposes.(currently exporting as standard, …..resolution 300, 100% image quality, JPEG, SRGB,….) I would be so grateful. Thank you!Victoria.

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Edel
ShootProof Team Member
1 month ago
A
AlanaMcClureConversation Starter
asked in Photos

is it possible to remove access to free digitals from one sub album?

Is it possible to remove access to free digitals from only one sub album?  Clients have prepaid for images, but Id like to offer the option to purchase extra while still giving them access to the free digitals without having to create a new gallery to log into. 

1
siobhan
ShootProof Team Member
1 month ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Photos

How do my clients install a Mobile App?

Mobile apps provide a great way to personalise and elevate your client experience. It’s important however that your client knows exactly HOW to download, install and use their app. The following information is for photographers to share with their clients (you could embed this into your client communication emails or even have it on your website!)You can copy and paste the instructions below to help your clients install their Mobile Apps to a phone or tablet:iOS & Apple Devices1. Open the email sent by your photographer on your mobile device.2.  Click the link in the email.3.  Follow the on-screen instructions to open the link and add it to your home screen. You can watch video tutorials on this here!Android Devices1. Open the email sent by your photographer on your mobile device.2.  Click the link in the email.3.  Follow the on-screen instructions to click the menu button and add the App to your home screen. *On some Android devices, it is necessary to follow these steps:1. Click

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Edel
ShootProof Team Member
1 month ago
S
Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

1
siobhan
ShootProof Team Member
1 month ago
Edel
ShootProof Team Member
EdelShootProof Team Member
published in Photos

Use a Mobile App to Engage Your Clients!Tip of the Week

We're constantly surprised with the ingenious ways photographers come up with to use Mobile Apps in their businesses! Here are just a few ways to incorporate them into your current workflow:​Give them away for free to clients as gifts or special add-ons. ​ Sell a Mobile App as an add-on for a given session.   Use for sneak peek views of photos for all types of sessions - seniors, newborns, families, and weddings.   Increase referral business and gain new clients by utilizing the sharing capabilities in the Mobile App. Your brand and contact information is highly visible when a current client shares the App with others!   Give away the App as a companion album for 100 of the images your client purchases in a physical album.If you’d like to watch the video on mobile apps, click here!

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Edel
ShootProof Team Member
1 month ago
A
AngelaPrttHelper
asked in Commerce

Sorting on price sheets?

Is there a quick way to sort items from small to large within a group on a price sheet as you build it? I’d like for people to see the 11x14 price before they see the 24x36.  I see this was asked about a year ago...anything done on it? 

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Edel
ShootProof Team Member
1 month ago
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BecoryHelper
asked in Photos

Clients having trouble downloading photos from Phone

For sure on IOS devices, people are telling me and I confirmed, that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download. So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?

17
Edel
ShootProof Team Member
1 month ago

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