ShootProof Community Support
Ask a question, share a solution, and reach your goals–together!
Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome
I have been trying to upload pictures from Lightroom through the plug in. Not working. I get an error of [nil]. I have tried clearing my cache. Logging out of Lightroom, relogging in. Logging out of Shootproof. Not working.In my last go around, I lost all my collections in Lightroom that I had synced with Shootproof. Do I now have to reload all the collections again? Will that confuse Shootproof?
Hi, Is there a way to add multiple contacts to a gallery? For example, I shoot a lot of editorial content, and I often need to send the proofs to multiple people consistently - like the art director, project manager, retoucher, etc. Right now I can only assign one contact to the folder, and then I have to constantly manually add additional contacts. It would be much more convenient to assign multiple contacts to a gallery.
What is a Mobile App?ShootProof Mobile Apps are apps that you create with up to 100 photos to share with your clients. They can download the app to their smartphones or tablets.Apps include your studio logo and your contact information and can be shared through social media, email, and text.Mobile Apps help spread word-of-mouth referrals to your photography business!Studios in any paid account can create an unlimited number of Mobile Apps with ShootProof! Studios in the Free Plan can have up to 5 mobile apps at any given time. Mobile Apps are quite different from the galleries you create in your ShootProof account.Mobile AppsThink of Mobile Apps as digital photo albums that your clients can take with them on the go. Mobile Apps are installed on phones and tablets to be saved and shared with others.Mobile Apps are used as word-of-mouth marketing tools, meaning clients can share the photos with family and friends but cannot download the photo files themselves. Clients are not able to F
For me, I was a Canon 5DIII girl till I die… yes I liked the look of the Mark IV, but I was happy with my trusty steed and had no intentions of upgrading anytime soon.Then the mirrorless bug hit me. I switched to Canon R6 last year. Oh my freaking G.The tack sharpness. The auto eye tracking. The facial tracking. The tilt screen. The dual slots. The touch and drag focus!! (Seriously… that last one?!!) I actually took the time to configure this baby how I wanted it for me. Camera configuration settings are almost like fingerprints to photographers… I can’t pick up another photographer’s R6 and have the exact same results. I use the mid range focus ring adapter with my old lenses, and set the focus ring to change white balance. I have it set to eye track, BUT by holding down the old back button focus button (AE-ON), it toggles between touch and drag focus and eye focus so that I can still get those shots of inanimate objects even with people in the scene. (As an FYI, I don’t even USE back
The new pay in 3 installments isn’t available on shoot-proof at the moment. Given the current economic climate it might help maintain revenues giving payment options.Pay in 3 is now available in your PayPal Checkout at noadditional cost to your business. It can offer a flexiblepayment option to your customers and let them pay overtime, while you get paid up front.Pay in 3With Pay in 3, you can give customers more ways to buy It's included in PayPal checkout at no additional cost Just add messaging so customers know they can Pay in 3.According to Paypal57% of consumers are morelikely to make a purchase at a retailer offering interest-free payment options45% of consumers say they can manage their expenses better if they can buy things now but pay for them later.
Apparently the file sizes from my new camera are huge,….when I export from Lightroom to jpeg they are still too big for me to upload to shootproof. I know how to export for print, and how to export for web etc,…. but can anyone tell me the exact settings I could use when exporting from Lightroom, with shootproof in mind, keeping highest image quality possible for printing purposes.(currently exporting as standard, …..resolution 300, 100% image quality, JPEG, SRGB,….) I would be so grateful. Thank you!Victoria.
Is it possible to remove access to free digitals from only one sub album? Clients have prepaid for images, but Id like to offer the option to purchase extra while still giving them access to the free digitals without having to create a new gallery to log into.
Mobile apps provide a great way to personalise and elevate your client experience. It’s important however that your client knows exactly HOW to download, install and use their app. The following information is for photographers to share with their clients (you could embed this into your client communication emails or even have it on your website!)You can copy and paste the instructions below to help your clients install their Mobile Apps to a phone or tablet:iOS & Apple Devices1. Open the email sent by your photographer on your mobile device.2. Click the link in the email.3. Follow the on-screen instructions to open the link and add it to your home screen. You can watch video tutorials on this here!Android Devices1. Open the email sent by your photographer on your mobile device.2. Click the link in the email.3. Follow the on-screen instructions to click the menu button and add the App to your home screen. *On some Android devices, it is necessary to follow these steps:1. Click
Use a Mobile App to Engage Your Clients!Tip of the Week
We're constantly surprised with the ingenious ways photographers come up with to use Mobile Apps in their businesses! Here are just a few ways to incorporate them into your current workflow:Give them away for free to clients as gifts or special add-ons. Sell a Mobile App as an add-on for a given session. Use for sneak peek views of photos for all types of sessions - seniors, newborns, families, and weddings. Increase referral business and gain new clients by utilizing the sharing capabilities in the Mobile App. Your brand and contact information is highly visible when a current client shares the App with others! Give away the App as a companion album for 100 of the images your client purchases in a physical album.If you’d like to watch the video on mobile apps, click here!
For sure on IOS devices, people are telling me and I confirmed, that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download. So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?
Are they ever going to fix the “Send Times” for email campaigns? It is very frustrating to have a campaign scheduled to go out at a certain time within an email that is time sensitive and the campaign is sent out late. No matter the time I set my campaigns they always go out at midnight and often a day late. I’ve tried to call and get this fixed and nothing has worked.
This is a HUGE issue for me. I do everything self-fulfilled and I get about a hundred people every time I upload a gallery messaging me wondering why they are charged shipping on digitals. I have it setup where it cancels itself out but I am still confused as to why this is even something I have to work around.Digitals should not have shipping added, regardless of who fulfills the order. PLEASE work on this.
Already have an account? Login
Already a ShootProof customer? Click below to login.Login with ShootProof
Login to the community
Already a ShootProof customer? Click below to login.Login with ShootProof
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.