Unanswered questions

29 Topics

C
CheyenneSpurginConversation Starter
asked in Reports

Non-Visited Galleries

Is there a report we can run to show how many visitors each gallery has had? It would work out great to be run such a report instead of having to individually go to each gallery to see if it has/hasn’t been viewed. 

1
siobhan
ShootProof Team Member
6 days ago
StevanBorthwick
StevanBorthwickConversation Starter
asked in Commerce

Album specific pricing

Hi Would it be possible to create album specific pricing lists.  Where I create and album for portraits and and album for class and group photos it would be great to be able to set separate pricing list specific to these separate school albums.

2
siobhan
ShootProof Team Member
8 days ago
B
BenjaminLoweConversation Starter
asked in Photos

Uploading problem not working and I think I broke the connection in Lightroom

I have been trying to upload pictures from Lightroom through the plug in.  Not working.  I get an error of [nil].  I have tried clearing my cache.  Logging out of Lightroom, relogging in.  Logging out of Shootproof.  Not working.In my last go around, I lost all my collections in Lightroom that I had synced with Shootproof.  Do I now have to reload all the collections again?  Will that confuse Shootproof?  

1
Edel
ShootProof Team Member
8 days ago
A
AmyStephensConversation Starter
asked in Studio

contracts draft

I’m new to using shootproof for contracts. I just sent my first one to a client (having tested it on myself already) but the client is unable to fill in the fields. It just shows up as draft and is not able to accept any information. I am unsure what I’m missing?

1
siobhan
ShootProof Team Member
9 days ago
A
AndrewMcCullochConversation Starter
asked in Commerce

Pay in 3 is now available in your PayPal Checkout

The new pay in 3 installments isn’t available on shoot-proof at the moment. Given the current economic climate it might help maintain revenues giving payment options.Pay in 3 is now available in your PayPal Checkout at no‌additional cost to your business. It can offer a flexible‌payment option to your customers and let them pay over‌time, while you get paid up front.Pay in 3With Pay in 3, you can give customers more ways to buy It's included in PayPal checkout at no additional cost Just add messaging so customers know they can Pay in 3.According to Paypal57% of consumers are more‌likely to make a purchase at a retailer offering interest-free payment options45% of consumers say they can manage their expenses better if they can buy things now but pay for them later.

1
AlexandraDugan
17 days ago
V
victoriafranciscaConversation Starter
asked in Photos

Image file sizes from lightroom.

Apparently the file sizes from my new camera are huge,….when I export from Lightroom to jpeg they are still too big for me to upload to shootproof. I know how to export for print, and how to export for web etc,…. but can anyone tell me the exact settings I could use when exporting from Lightroom, with shootproof in mind, keeping highest image quality possible for printing purposes.(currently exporting as standard, …..resolution 300, 100% image quality, JPEG, SRGB,….) I would be so grateful. Thank you!Victoria.

3
Edel
ShootProof Team Member
20 days ago
A
AlanaMcClureConversation Starter
asked in Photos

is it possible to remove access to free digitals from one sub album?

Is it possible to remove access to free digitals from only one sub album?  Clients have prepaid for images, but Id like to offer the option to purchase extra while still giving them access to the free digitals without having to create a new gallery to log into. 

1
siobhan
ShootProof Team Member
20 days ago
S
Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

1
siobhan
ShootProof Team Member
21 days ago
A
AngelaPrttHelper
asked in Commerce

Sorting on price sheets?

Is there a quick way to sort items from small to large within a group on a price sheet as you build it? I’d like for people to see the 11x14 price before they see the 24x36.  I see this was asked about a year ago...anything done on it? 

1
Edel
ShootProof Team Member
23 days ago
K
KhiaRossHelper
asked in Studio

Email Campaign Send Times STILL don't work

Are they ever going to fix the “Send Times” for email campaigns? It is very frustrating to have a campaign scheduled to go out at a certain time within an email that is time sensitive and the campaign is sent out late. No matter the time I set my campaigns they always go out at midnight and often a day late. I’ve tried to call and get this fixed and nothing has worked.

2
A
25 days ago
M
MattSchilmoellerConversation Starter
asked in Commerce

Making Profit

Question? I am confused on why I am not seeing anything going into my bank account how do I make it so that I am seeing profit going into my bank account. I am seeing sales that i am doing are doing good just not seeing anything going into my account though. Can anyone help me with this I am very new at using this site. 

1
siobhan
ShootProof Team Member
26 days ago
J
JessMayfieldConversation Starter
asked in Photos

Album covers not working

I have a gallery with about 70 albums. 2 of them will not allow me to upload a cover. I’ve had this happen before a few years ago and I think it was an easy fix but I can’t recall what that was. Help?

1
siobhan
ShootProof Team Member
28 days ago
A
AngelaPrttHelper
asked in Commerce

Sales total for a gallery?

I shoot events and sell photos.  Is there a way to see how much money a gallery generated in sales?  I can see all the orders individually, so why not add a way to see the total of all those orders?  I can’t even export the data to a spreadsheet to do the math.  

0
A
1 month ago
C
CristinaSaccoConversation Starter
asked in Commerce

I'm not receiving campaing emails

I’m setting up a campaign, sent out the first test email, received it.  Made a change and resent the campaign email to two other email addresses and I still haven’t received them.  I’m worried that if I send out the campaign to my clients they will not receive them. How can this be fixed?

1
Edel
ShootProof Team Member
1 month ago
S
SharonWhiteConversation Starter
asked in Commerce

Shootproof payment problems

HiI am completely frustrated with Braintree and Shootproof.  My Braintree account has been hacked, and also a payment from a client has still not been transferred to my bank account and it has been weeks!If I could find another platform for my business I would.  Braintree keeps passing me to Shootproof and vise versa.  Not happy.Is it worth setting up through Paypal instead??

0
S
1 month ago
S
StephaniePenceConversation Starter
asked in Photos

unable to upload images?

Hi, I’ve noticed today my photos will not upload to any of my galleries right now. I’ve confirmed I am not at my storage limit and even deleted some just to make sure it wasn’t close. Any ideas if it’s just down or a bug or something? I’m trying to get a gallery out to a client.

1
Edel
ShootProof Team Member
1 month ago
Dajuan
DajuanHelper
asked in Photos

Selling additional digital images

My wedding clients are expecting about 600 images. I often have several hundred additional images. I’d like to offer those additional images as an upsell when the gallery is delivered. I’m using Linked Contacts and have historically allowed them to download full-resolution of the entire gallery. I like the idea of the client seeing an additional album that is “locked” (password protected), while the remainder of their gallery is fully accessible (viewing and downloading). I want them to see that additional images are available, but they must purchase access to the additional images.How do I do this while preventing the Linked Contact from viewing and downloading the password protected album?

1
siobhan
ShootProof Team Member
2 months ago
T
TiffanySchmittConversation Starter
asked in Photos

I NEED to be able to assign different price sheets to different albums within a gallery. So important.

As a dog show photographer I like to offer a discount for ordering early but have different prices for different albums...ringside photos/win photos/portraits. The discount is on a cart total incrementally. The only way to do that is to be able to have different price sheets assigned to different albums within the gallery. I will be looking for a place to be able to do that.

1
Edel
ShootProof Team Member
2 months ago
J
JoseMorelosConversation Starter
asked in Commerce

Create an email response to inquiries?

Is there a way to create an email response to inquires?

1
siobhan
ShootProof Team Member
2 months ago
Richie
RichieInspiring
asked in Commerce

Shootproof taking money for order but not making order

Is anyone else having this issue? I have several clients who order photos, get their credit card charged but no order shows up on our system. I only find out about it when the clients complains to see where their order is that they paid for. I am using Braintree as a payment processor.

1
Edel
ShootProof Team Member
3 months ago
K
KeeleyLesterConversation Starter
asked in Photos

new

How’s is everyone life going 

2
AshleyB
3 months ago
J
JenniferPooleConversation Starter
asked in Photos

Single image sales

I’m looking for a way to share a 1-3 images to clients. When I’m  taking pictures for sports teams or Santa photos I provide clients with the image or images by email. I would love to share them within Shootproof and be able to offers sales on prints and digital all in one place. Anyone have any ideas how I could do this?I find Shootproof galleries great for large amounts of photos but not for when you just have a couple images. I would also end up having so many galleries.Anyone have any ideas how I could do this?

1
Edel
ShootProof Team Member
4 months ago
WaterPixies
WaterPixiesConversationalist
asked in Studio

2022 is there an alternative to Snapizzi yet?

Good day all, Me again with the same old question. Is there an alternative to Snapizzi yet? Or is there one coming? It looked like Snapizzi was back on track after their legal ordeal and it worked fine for a good while but it seems increasingly buggy, to the point of being barely useable. I genuinely love the Combo Snapizzi+Shootproof. I have tried a few alternatives and nothing makes the cut (both backend and UX). I would love to be able to rely on it, unfortunately that is not the case. And once again, I am looking for possible alternatives. 

1
Edel
ShootProof Team Member
4 months ago
T
TonyBarnhillConversation Starter
asked in Commerce

Embed code does not work

How do you use the embed code successfully? If I use the code, as given, I can see my photos but cannot checkout. I get redirected to gallery when I click Checkout.If I use an iFrame to embed a gallery, then I canʻt add items to the cart.I have tried using a subdomain, and a cname record. I canʻt get any combination of these things to work.

0
T
10 months ago
M
MichelleMattaConversation Starter
asked in Commerce

Shopping Cart - move items from one group to another

I had a category called “Wall Art”.  It contained framed, woods, canvas.  I separated wall art into 3 groups.  I have 20 canvas options WITH pictures and descriptions that I would like to just move over to the canvas group, but I can’t drag and drop.  So I have to create all 20 all over again.

0
M
10 months ago

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