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34 Topics

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TammyBriceConversation Starter
asked in Photos

Help! Clients are blocked from their galleries

I have had several of my clients blocked this past week because the website is compromised due to “malware and phishing”. I am sure it is due to the recent email scam that went out, but now legitimate clients can’t get to their galleries. Anyone else have this problem??

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1 day ago
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ChristinaThackerConversation Starter
asked in Studio

Simple Form Email

I love that I am able to link the contracts with invoices and send an email to my client. I have been setting up templates for emails, campaigns and other items. But is there a way I am able to send a plain form/information email? No “Click to view” button, template,or other information? I want to send a “Final Email” with tips and reminders to my clients before the day of their session. I would love to use Shootproof so my branding/emails all look alike but I cannot seem to figure out how I can send a simple form email to my client.Is this possible, if so how?If it is not an option, I would love to suggest it to shootproof as an addition to their email options.

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2 days ago
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TanyaWelanderConversation Starter
asked in Photos

Is there a way to upload volume photography galleries with contact information?

Hello all! I know that SP is used mostly for individual customers, but I am also doing Volume photography for sports teams. at the moment I am only doing 2 leagues but have multiple teams.Are there any tips / tricks to upload each job as a gallery with individual folders per player and assign a contact? I have been using another service for volume and would like to keep everything in one place in my SP. Any help or suggestions would be greatly appreciated. Thank you! 

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2 days ago
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PaulaOwenConversation Starter
asked in Studio

BULK DELETE

Hello there,Does anyone know if you can do a bulk delete galleries?I have tried to highlight the galleries and then click delete (drop down menu where it has bulk actions and delete in red) but nothing happens.Thank you!P

1
Siobhan
ShootProof Team Member
3 days ago
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BecoryHelper
asked in Photos

Clients having trouble downloading photos from Phone

For sure on IOS devices, people are telling me and I confirmed, that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download. So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?

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A
5 days ago
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ElizabethGarciaConversation Starter
posted in Reports

intro

Hello everyone my name is Elizabteth Garcia i am fun,easy to get along with everyone,great listener,amongst many other things just i am in school for buisiness administrations with a 4.0 for my first quarter as it comes to a end!!!i know right oh what a feeling lets talk!

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6 days ago
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AndreaPennaHelper
asked in Studio

email campaign - clicked a link

hi,I’m starting using email campaigns to remind clients a special price is expiring.To monitor the impact of the campaign I’m checking the “activity” email report, but this doesn’t specify if the “clicked a link” action was “opened the gallery” or “unsubscribed from the campaign itself”.So, it is a bit of a useless report as they are opposite events and I can’t distinguish.Or am I missing a trick?

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6 days ago
Clint
ClintHelper
posted in Photos

disable screen shots like b others.

I agree with this,  to disable screen shots it stops the ones who only want your work to show off but have no intention to buy.. high school students buy nothing only parents buy same for my sports,  players just take and share parents are the ones who buy.This has been a 15 year journey for me and being you are forced to do all online that one small thing available by others should be available by shootproof.  While there are other things disabling screen shot is one item that makes me think in should move to another vendor no matter the cost.. if I picked up a few more clients that could not just steal items and actually buy, it would pay for itself.

0
Clint
6 days ago
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DarylNaumannConversation Starter
asked in Reports

Add Albums to 'Files by Order' report

The Galleries are a column in the ‘Files by Order' report, I would just like Album also added as a new column in this report please.

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7 days ago
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KaterinaCvetanoskaConversation Starter
posted in Commerce

stripe offering Australia

I would like to get people to vote to have stripe as a option of payment its not fair the us gets it as a option.Because it isn’t a option here I am considering going to another platform that offers it! 

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K
8 days ago
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CliftonYaneyConversation Starter
asked in Commerce

Link to Facebook page from portfolio website

New guy here… is it possible to include a link on my portfolio website to my Facebook page?  Thanks!

2
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9 days ago
SusanPorter-Thomas
SusanPorter-ThomasConversation Starter
asked in Photos

mobile app presets

I wonder if it would be possible to create mobile app presets or templates as I have to input links and decide on my layout each time which is a bit tedious. Is this likely to happen sometime? Susan 

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SusanPorter-Thomas
10 days ago
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NeetaHickeyConversation Starter
asked in Commerce

500 - Internal Server Error

Hi, I’ve been having the above error message for the past 2 months when trying to issue an invoice. I have raised this with you guys with no resolution and I’m completely dissatisfied with the level of support Shoot Proof are providing. I have completed my own trouble shooting and clearly its an error with your web servers, please provide a solution to this problem ASAP as this is affecting my business. Regards Neeta  

2
J
11 days ago
ShootProof Team
ShootProof Team Member
ShootProof TeamShootProof Team Member

Commenting On Orders Has Arrived!Product Update

You wanted an easier way for clients to communicate about order items, and here it is! Now your clients can leave notes on individual items as they add them to their shopping carts 🎉Once enabled, your clients will see a text box beside each item in the shopping cart:Clients will have up to 500 characters to comment on specific photos. This way they can: Request additional cropping, edits, or retouching, etc  Request an image be converted to black and white Add the text they want included on customizable products Indicate to whom a particular item in the order should go Provide any details requested by the photographer, like a player’s name, jersey number, and position for sport volume photographers You can enable this feature on any gallery that has a Shopping Cart enabled. Just go to Gallery Settings > Shopping Cart, then toggle on “Allow clients to comment on items in cart.”.Want to enable this on a handful of existing galleries? It’s simple to do using Bulk Actions!  And

1125
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11 days ago
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RaymondCarruthersConversation Starter
asked in Photos

payments

can you set up for my clients to pay by PayPal or bacs as some clients don't have PayPal

1
Siobhan
ShootProof Team Member
14 days ago
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SunshineConversation Starter
asked in Commerce

Tips from client

I had a client want to give a tip but was unable to. Is there a way we can accept tips? She got her invoice and tried to pay more but it wouldn't let her go above the amount on the invoice.   Thanks, Sunshine

13
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16 days ago
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RogerYoungConversation Starter
posted in Commerce

Need automatic shipping email to customer

I need an auto email to my customers notifying them their order has been shipped and includes the tracking number...just like nearly every other online marketplace in the world!Not having one really makes your company look rinky-dink and should be a top priority for Shootproof!

0
R
16 days ago
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AngelaPrttHelper
asked in Studio

Can you use your saved contacts to send a mobile app invite?

I am trying to email a mobile app invite but it isn’t bringing up any of my saved contacts?  Does that mean I have to go look up and type in manually each email address for each client?  

0
A
17 days ago
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MicheleStapletonConversation Starter
asked in Photos

My little home icon on the top of the thumbnails page of a gallery is not active.

On the page that shows all the thumbnails of images in a gallery, across the top of the page is a bar several icons (HOME, INFO, AND FAVORITES). Nothing happens when I click on HOME.  In fact, the cursor doesn’t even show it’s linked. With the other two icons the cursor changes to a hand with a pointy finger.  What can I do to make that active? Thanks!

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17 days ago
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Carlo_OldaniConversation Starter
asked in Commerce

braintree setup for invoicing in italy

Hi all, I’m in the 14 days trial and setup account here and in braintree but no way to complete the test payment, someone can help me, or otherwise can tell me if via API or others can bind other method of payments such as sumup ? Best regardsSincerely Carlo , Milan, Italy

1
Siobhan
ShootProof Team Member
18 days ago
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AngelaPrttHelper
asked in Commerce

Do clients get an email before theirnext installment date in their payment plan?

I set up a bunch of clients on payment plans and one asked me for a reminder. Is shoot proof not sending an email to them before their next due date? Is there a way to do an email campaign where clients get a reminder the week of their next installment?  I see I can send an email individually, but that’s not even useful to have to do it manually.  How can I do this in an efficient way? 

1
Siobhan
ShootProof Team Member
18 days ago
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ElishaWeirmeirConversation Starter
asked in Photos

Gallery Upload Issues

When I upload images to a gallery they never ALL add to the successfully. I always have to go back and figure out which ones did not work and try again to add those photos to the gallery again.  I usually have to do this a few time before ALL of the images are finally added to the gallery.  I find this very frustrating!  How do I fix this?  

0
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19 days ago
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KarissaJohnsonHelper
asked in Commerce

Payment Options in Canada

I know this has been asked and proposed as an idea multiple times, but is there any plan to provide better payment options for Canadians? I would LOVE to be able to go back to using Stripe or Square (which is what I used before starting with Shootproof) as I’m having a very frustrating time with BrainTree - their Customer Service department takes DAYS to get back to me, which isn’t helpful when I’m trying to get payment issues solved. It looks bad to my clients and reflects poorly on myself and Shootproof.Authorize.net wasn’t an option for me at this point as my income isn’t enough to justify the monthly cost.PLEASE Shootproof! I’m SO tired of trying to get answers from BrainTree and I’ve only been with Shootproof for a few months. 

3
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21 days ago
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DanyaKurkaHelper
asked in Photos

Digital Download LIMIT

I want to limit my linked contact to only be able to download all the free social size images one time. But I dont see how to do that you can limit number but that doesnt make sense since they could not choose all and download one image several times then not have enough to choose the others. But now i have the client downloading images several times ..Isnt there a way to do One complete download and done or is that up to me to turn it off? Im sure they are downloading then sharing with family...they are social size so printing wouldnt look so good.. but many just share digitally. 

1
Siobhan
ShootProof Team Member
21 days ago
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Chioma EgekwuConversation Starter
asked in Photos

My client's picture do not fit properly on the prints/canvas

Please can someone help me? I want to make prints for a client but the entire portrait cannot fit on the canvas /print preview on my print store. The crop I am seeing on my own end is cropping off clients’ family members and their heads.  I tried to rearrange the crop but it is not allowing me to fix the entire picture into the frame.  There is no way I am going to buy a print that has cropped off some very important details.  Please can someone help me figure out what to do please?

1
Siobhan
ShootProof Team Member
22 days ago

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