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As your community manager, I wanted to check in - whether you are from Texas, or the US, or somewhere else in the world, the recent events unfolding have hit everyone in some way. I wanted to take a minute to just stop. To pause, and let you all know that as a community, we are here for one another and I hope that none of you have been personally impacted by recent events. Behind the screen, we are all human and human connection at a time of such tragedy is important. A reminder to Focus On What Matters Most.
Hi, I’ve noticed today my photos will not upload to any of my galleries right now. I’ve confirmed I am not at my storage limit and even deleted some just to make sure it wasn’t close. Any ideas if it’s just down or a bug or something? I’m trying to get a gallery out to a client.
I work with some companies that have separate departments that handle paying an invoice. I need to be able to CC the project manager to approve the invoice along with the accounting department. There is no option for me to add emails when sending an invoice. It only allows 1 email. I have to create a PDF and send it to them via email instead of through shootproof. Is there a away around this that I am missing?
Things To Make Your Blood Run Cold...#shootproof meme
Hi, Is there a way to add multiple contacts to a gallery? For example, I shoot a lot of editorial content, and I often need to send the proofs to multiple people consistently - like the art director, project manager, retoucher, etc. Right now I can only assign one contact to the folder, and then I have to constantly manually add additional contacts. It would be much more convenient to assign multiple contacts to a gallery.
When I preview a gallery, the quality of the images is not good. I know they are tack sharp on my end but the gallery my clients see are not high quality. Am I doing something wrong? Is there a setting somewhere I need to change?I need my clients to see the quality of my work and right now that isn’t happening.
The last few galleries I have tried to upload, have been extremely slow! Like all night type slow. I recently downloaded the desktop uploader because I saw that is supposed to be faster and it is still taking a really long time. Is there any one else dealing with this? Does it have anything to do with the amount of galleries I already have in Shootproof?
Create and send a Mobile App to your clients!Tip of the Week
Creating a Mobile App from an existing gallery:1. Go to Photos > Galleries 2. Click the specific gallery3. Select up to 100 photos to be included in the App4. Click Create Mobile App5. Enter the requested informationName - Clients will see this name as the App name on their mobile devices Link to the gallery - if you'd like the Mobile App to contain a link back to this gallery, select it here App theme - select the color scheme for this App Show contact info - turn this off if you do NOT want your studio contact information to appear in the App Social sharing - turn this off if you do NOT want your client to be able to share a download link for the App on social media6. Choose an icon for the App7. Optionally add Footer Links to the App8. Click Share Link to email the download link (or to copy the download link to your clipboard) Creating a Mobile App from an order:1. Go to Commerce > Orders > the specific order2. Click the overflow button (looks like this: ...)3. Ch
I have a prom group who I would like to do a bulk lab order - ship it to me and then I would disperse to each parent. I am wanting to still let them pay the shipping cost but when I choose “Allow pick-up only” it removes shipping altogether. Why is this? Is there a way to let the client(s) still pay for shipping even on pick-up orders?
Hey ShootProof Team!I’ve been trying to connect with someone to get answers regarding some of my issues with the ShootProof platform. There are things I LOVE about ShootProof (the fact that you’re the ONLY platform I could find that integrates with my local lab - Technicare, for one). However, there are two major frustrations I’ve had working with ShootProof and waiting longer than a year for answers and changes to be made for those of us not based in the US is making me wonder if sticking with ShootProof is right for my business. Having the lab integration is nice, but it comes second to my payment functions as this affects my transactions with EVERY client (not just the few who choose to order prints through the gallery).My first issue (as discussed in the ideas forum) is the lack of payment integrations for international customers. We want Stripe or Square. We need options. We want something other than PayPal/BrainTree. We need something that’s more user friendly, has better custome
What is a Mobile App?ShootProof Mobile Apps are apps that you create with up to 100 photos to share with your clients. They can download the app to their smartphones or tablets.Apps include your studio logo and your contact information and can be shared through social media, email, and text.Mobile Apps help spread word-of-mouth referrals to your photography business!Studios in any paid account can create an unlimited number of Mobile Apps with ShootProof! Studios in the Free Plan can have up to 5 mobile apps at any given time. Mobile Apps are quite different from the galleries you create in your ShootProof account.Mobile AppsThink of Mobile Apps as digital photo albums that your clients can take with them on the go. Mobile Apps are installed on phones and tablets to be saved and shared with others.Mobile Apps are used as word-of-mouth marketing tools, meaning clients can share the photos with family and friends but cannot download the photo files themselves. Clients are not able to F
Are they ever going to fix the “Send Times” for email campaigns? It is very frustrating to have a campaign scheduled to go out at a certain time within an email that is time sensitive and the campaign is sent out late. No matter the time I set my campaigns they always go out at midnight and often a day late. I’ve tried to call and get this fixed and nothing has worked.
So I am in the process of checking out SP to replace SmugMug and have a few questions:Has anyone integrated SP with CaptureOne? I am using BayPhoto as my lab and they seem to offer more products on the SmugMug side of things, and they seem to offer more options. Will some of these other products be integrated? Is there any mechanism to show a customer online proofs for them to pick their favorites before the final edits are completed? On smugMug, I can purchase prints for myself at cost. Can this be done here too? Thanks
My wedding clients are expecting about 600 images. I often have several hundred additional images. I’d like to offer those additional images as an upsell when the gallery is delivered. I’m using Linked Contacts and have historically allowed them to download full-resolution of the entire gallery. I like the idea of the client seeing an additional album that is “locked” (password protected), while the remainder of their gallery is fully accessible (viewing and downloading). I want them to see that additional images are available, but they must purchase access to the additional images.How do I do this while preventing the Linked Contact from viewing and downloading the password protected album?
If you love feisty photography full of life and soul, then senior portraits are definitely for you. Here’s how to get those senior portrait clients! How to Get New Senior Portrait Clients in 8 Steps Senior photography has been high-profile for a few years, and its popularity continues to spread globally. For a long time, wedding photography was considered the most lucrative area photographers could earn their cash. Today, celebrating the independence of high school seniors has become big business. But how do you get those high school senior portraits clients when you’re new to the genre? Get ready for our eight top marketing strategies that’ll have you filling your books with senior portraits clients in no time! #1: Get Your Marketing Strategy on PointIf you’re already running a photography business, then this might seem obvious. But marketing for high school seniors is different from anything else you’ve done, especially now with social media being so readily available. You’re as like
Tip of the Week: Keep your Galleries Secure with Passwords!Tip of the Week
Gallery security basics: Private: If your gallery is "private," only visitors who have the direct link to the gallery will be able to access the gallery. Public: If your gallery is "public," meaning it shows up on your ShootProof Homepage, anyone with the link to your ShootProof Homepage will be able to see that this Active gallery exists. If you have a password on the gallery, only visitors who know the password will be able to enter the gallery when they arrive.Passwords can be used on both Public and Private galleries Pre-release: Pre-Release is an optional gallery setting that will allow visitors to enter their email address prior to the photos being released for viewing and purchasing. ShootProof will collect the visitors' email addresses on your behalf, and they will be visible to you in the 'Gallery Visitors' view of your ShootProof Studio Panel.Active: Active galleries are live and able to be viewed by visitors.Inactive: Inactive galleries are not available for viewing. Passwo
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