Recently active topics

26 Topics

T
TammyBriceConversation Starter
asked in Photos

SHARING ALBUMS - Email Template Type

I’m new to Shootproof….I’m trying to share an Album not a gallery and use templates...but the Email template Type dropdown is grayed out.  How can I use templates when sharing albums?  I know that is works for sharing Galleries.

3
M
2 days ago
S
Scott CareyConversation Starter
asked in Studio

How to delete an album?

Hi there,Title says it all: I searched high and low for it but couldn’t find out any specific info about it so, could anyone help me, please?Best

3
J
3 days ago
P
PhOtOJuNkieConversation Starter
asked in Studio

Price Sheet

Is there a way to create a price sheet of the services I offer when a client inquires to schedule appointment?  I do not want one for prints.  Thanks.

1
J
3 days ago
Marina
MarinaConversation Starter
asked in Commerce

Is anyone else experiencing issues with payments not submitting?

My client has tried to submit a payment via their invoice several times, but cannot get past the "submitting..." button after entering all of their information. As far as I know there are no error codes, nor failed payments showing up on my end. The shootproof status page shows everything as operational and I've reached out for help, but am curious if anyone else is experiencing this as well. 

0
Marina
4 days ago
J
JamiLast11Conversation Starter
asked in Reports

2022 Invoice reports

I am trying to pull up the reports for the 2022 invoices and it won’t even show anything outside of the 23 year and then when I try and download CSV, it won’t open, download or save anything? I can’t figure out what I am doing? I know I have done this in the past on this computer, so not sure what is up? Any help is appreciated. Thanks!! 

2
J
5 days ago
Dorinel Borcila
Dorinel BorcilaConversation Starter
asked in Commerce

Digital images sizes are in inch or cm ?

Hello.The sizes that are showing on shoot proof gallery are in cm or inch?4x6 cm or în =?5x7 cm or în=?etc…. kind regards

0
Dorinel Borcila
5 days ago
P
PhOtOJuNkieConversation Starter
asked in Photos

Contracts - FREE

I am looking for a contract between me and client agreeing to their photoshoot to include photo release for me to advertise and use their images to put on social media.  Is there a free one available?  

0
P
6 days ago
P
PhOtOJuNkieConversation Starter
asked in Photos

Tipping - How to add

Is there a way to add tipping for clients to show their thanks?

0
P
6 days ago
John H
John HHelper
asked in Reports

Profit Earned Report

Is there a report that shows the profit made for the month?  I see the “monthly sales report” shows total sales, lab costs etc., but I do not see a category for profit after those costs are paid.  Thank you.  

1
John H
6 days ago
K
KarenLeuchConversation Starter
asked in Commerce

What does your Traditional Store setup look like?

I feel like clients have to click so many times to see my product offerings and I don't know if I have it set up correctly.  They literally need to click 5 or 6 times to see the description and photo of the product that I added.  And the product photo is SO SMALL.  Then if they want to see another product they need to click back out and click on a different product and again click a few times to see what it looks like and what the description is. Is there a way that this can be set up so that product images and descriptions are shown up front?

0
K
7 days ago
S
StevenMillerPixHelper
asked in Photos

Shifting watermarks away from edge of photos

It would be great if we could further shift the watermarks on images after selecting a corner or placement.  For instance, if I select Bottom Left for the watermark placement, it hugs the bottom and left edges waaaay too close, and I’d love to be able to move it inwards just a bit so there’s a buffer from the edges.  Hope this makes sense.  You can do this very easily in Adobe Lightroom, something similar to that would be very helpful!

0
S
8 days ago
D
Dawn DavisHelper
asked in Photos

Watermark on vertical photos are different from horizontal photos. Why?

Why are the watermarks so much smaller on vertical photos?  The horizontal photos it looks nice on but the vertical way too small.

4
S
8 days ago
N
NataliaSuarezConversation Starter
asked in Photos

Lost access to galleries

Unfortunately, I lost access to my account. The card I had on file was closed by my banking institution due to a fraud transaction that came through. I completely forgot to update it with shootproof. I just realized it last night and when I went into the account, everything was gone. I’m praying there is some way that I can get everything back. Has this happened to anyone else? I can pay whatever it takes to retrieve the pictures. My children’s entire life in pictures were uploaded there.  Please give me some hope! 

0
N
8 days ago
J
JennaDoughtryConversation Starter
asked in Photos

Galleries not loading, anyone else?

My newest gallery won’t load today, also cannot select cover photo.  Anyone else having this issue? **Nevermind, it’s resolved**

5
K
8 days ago
M
MarenSaterConversation Starter
asked in Commerce

Can you edit automated response emails?

I am wondering if there’s a way to edit the automated response email that goes out when a customer places an order via the gallery and when the order is processed? I do not see a way to create and select a template for those specific response emails.I am not a fan of the closing “Thanks” then my name. It is not the way I prefer to close my emails (I use Warm Regards). Appreciate the tip if it is possible. Thank you!

0
M
9 days ago
AnnieBarnett
AnnieBarnettConversation Starter
asked in Photos

print release

Hi-Loved the latest webinar.  I have not been sending print releases and would love to get a sample.  The Designaglow link did not wrk for me.  Is it possible to repost the link so I can download the release?Thanks so much!

4
F
11 days ago
A
AshleyKnutsonConversation Starter
asked in Photos

Wrong email entered

Hello, I have had a couple clients type in the wrong email address when ordering their digitals. Is there an easy way to forward their download link without having to make discount codes or changing the settings to their gallery? 

0
A
12 days ago
L
LindsayBrownConversation Starter
posted in Studio

Booking Calendar - PLLLEEEAAAASSSEEEE Shootproof!!

I know this has been requested a lot, but I just want to know if maybe this will be the year that we get a booking calendar added?  Please please please please Shootproof, give us an update with a booking calendar.  And NO Tave, hate it!!  I’ve been with Shootproof forever and I love everything your product has, except that missing piece.  I’d hate to leave, but its becoming a real problem to not have an integrated calendar.  Is this a least in the works?? 

0
L
13 days ago
B
BrucePlotkinConversation Starter
asked in Photos

help with corporate client

My corporate client can’t open the shoot proof gallery I sent them due to a firewall their company has in place. I suggested they give me a personal email to send them but so far they seem reluctant to do so. Any way around this from my end that would enable them to view the photos?Thanks.Bruce Plotkin

0
B
13 days ago
M
MelWilsonConversation Starter
asked in Commerce

Discounts

Hi there,I am trying to setup a price list using packages but I have added separately a custom frame I sell, the problem I am having is that product is reduced with each package Package 1 would make the separate frame £150 to buyPackage 2 would make the separate fame £100 to buyPackage 3 Frame is included so I need a discount of £250 I don’t know how to set it up so when the customer selects their package they get the right discount of the frame  Any ideas? ThanksMel

0
M
20 days ago
J
JenniferWatkinsConversation Starter
asked in Business Resources

Multiple Contracts Per Client

Hello,I don’t want to have to switch platforms. How can I add multiple contracts to one client. Example: Weather policy, Cancellation Contract, Model Release Contract, Etc. 

0
J
20 days ago
E
EsmeraldaAguirreConversation Starter
asked in Photos

deliver pictures

hello, im new here. if i get paid cash can i just use this to deliver my clients pictures? will she be able to download after i send her the link to her gallery? 

0
E
20 days ago
K
KellyJonesConversation Starter
asked in Commerce

How to make payment process without submitting to lab

My client wanted one extra digital so I told her to add an 8x10 and I’d include it in her download as a thank you for a $4k order. She paid for the 8x10 and I sent the files, but the payment won’t process because it’s not been sent to the lab…it’s not supposed to be as this was our deal. How to I get the payment to process? This seems like an odd thing to not release the funds until it’s sent. 

0
K
23 days ago
D
DianaHahnConversation Starter
asked in Commerce

Client was not able to purchase see screen grab - emailed yesterday several times

Can someone PLEASE help? I have emailed several times. I miss talking to someone on the phone. Not being able to solve this same day makes us ALL look bad. Client purchased the galleries and for some reason (NOT ME) refunded the $ and it did not go through.  

0
D
25 days ago
C
CorutneyRufConversation Starter
asked in Business Resources

Do any questionnaire sites work with shootproof?

Does anyone have a site that offers questionnaires that work with shootproof?

2
J
27 days ago

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