Product Update

Commenting On Orders Has Arrived!

Related products: Galleries
Commenting On Orders Has Arrived!

You wanted an easier way for clients to communicate about order items, and here it is! Now your clients can leave notes on individual items as they add them to their shopping carts 🎉

Once enabled, your clients will see a text box beside each item in the shopping cart:

Clients will have up to 500 characters to comment on specific photos. This way they can:

  • Request additional cropping, edits, or retouching, etc 

  • Request an image be converted to black and white

  • Add the text they want included on customizable products

  • Indicate to whom a particular item in the order should go

  • Provide any details requested by the photographer, like a player’s name, jersey number, and position for sport volume photographers

You can enable this feature on any gallery that has a Shopping Cart enabled. Just go to Gallery Settings > Shopping Cart, then toggle on “Allow clients to comment on items in cart.”.

Want to enable this on a handful of existing galleries? It’s simple to do using Bulk Actions!  And if you’re interested in turning this option on in all of your galleries going forward, you can enable it in your Gallery Presets

 

Improve the Client Experience With Commenting

This small but mighty update can help you improve your client experience as it:

  • Streamlines communication

  • Minimizes back-and-forth

  • Helps you avoid the hassle of communicating with clients outside of ShootProof after an order has been made

Where can I see my clients’ comments?

Knowing an order has comments from your client is simple! As soon as a client places an order, you will see comments:

  • In the order confirmation email

  • In the client’s order confirmation email

  • On the Orders page (there will be an icon next to any order containing comments)

Keep your eye on the blog for more news and how-tos!

Why not add this to the gallery itself and not just the shopping cart? This would be helpful for album design. 


Why not add this to the gallery itself and not just the shopping cart? This would be helpful for album design. 

My thoughts exactly. The client may want to request adjustment before ordering.  Commenting in the shopping cart AND the Galleries would be awesome, but If I were to choose one I’d rather see it in the galleries.


Why not add this to the gallery itself and not just the shopping cart? This would be helpful for album design. 

My thoughts exactly. The client may want to request adjustment before ordering.  Commenting in the shopping cart AND the Galleries would be awesome, but If I were to choose one I’d rather see it in the galleries.

Exactly… commenting is great but the comments are needed in the gallery, not the shopping cart after they order. 


Why not add this to the gallery itself and not just the shopping cart? This would be helpful for album design. 

Yes, gallery comments on individual photos would be far more useful in my situation as well. 


Agree,

they should be added to the gallery as well, with two separate “switches” - to allow the photographer to chose where to enable the comments (only in gallery, only in cart or in both).


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