Product Updates

Your clients will love seeing their favorite photos brought to life on high-quality, custom greeting and holiday cards! Printed and fulfilled by White House Custom Colour, this highly requested product is a great way to make extra money this holiday season and beyond.Read our latest blog post to learn all about selling custom cards, including how to market them to your clients 💸💸 Then go add cards to your WHCC price sheets! Don’t have one yet? Make one today!

You wanted an easier way for clients to communicate about order items, and here it is! Now your clients can leave notes on individual items as they add them to their shopping carts 🎉Once enabled, your clients will see a text box beside each item in the shopping cart:Clients will have up to 500 characters to comment on specific photos. This way they can: Request additional cropping, edits, or retouching, etc  Request an image be converted to black and white Add the text they want included on customizable products Indicate to whom a particular item in the order should go Provide any details requested by the photographer, like a player’s name, jersey number, and position for sport volume photographers You can enable this feature on any gallery that has a Shopping Cart enabled. Just go to Gallery Settings > Shopping Cart, then toggle on “Allow clients to comment on items in cart.”.Want to enable this on a handful of existing galleries? It’s simple to do using Bulk Actions!  And if you’re interested in turning this option on in all of your galleries going forward, you can enable it in your Gallery Presets.  Improve the Client Experience With CommentingThis small but mighty update can help you improve your client experience as it: Streamlines communication Minimizes back-and-forth Helps you avoid the hassle of communicating with clients outside of ShootProof after an order has been made Where can I see my clients’ comments?Knowing an order has comments from your client is simple! As soon as a client places an order, you will see comments: In the order confirmation email In the client’s order confirmation email On the Orders page (there will be an icon next to any order containing comments) Keep your eye on the blog for more news and how-tos!

An Abandoned Cart Email helps you land a sale you might’ve otherwise lost by encouraging clients to finish checking out.  What’s new? There’s a new Gallery Setting which, when enabled, will automatically send an Abandoned Cart Email 24 hours after a client adds items to cart, but fails to check out.Read our latest blog post to learn all about enabling this feature and how it can put money back in your pocket 👇👇[Check it out]You can also get more info in the Help Center article >

Good news for studios using ShootProof Pay! There’s a new way for your clients to pay 🙌With Apple Pay and Google Pay, clients can quickly and easily pay invoices and send deposits. And you don’t even have to lift a finger! THE FINE PRINTTo use Apple Pay or Google Pay: ✅ You must be using ShootProof Pay ✅ And your clients must have either Apple Pay or Google Pay enabled on their device  Your clients will automatically see one of these options listed depending on the browser they’re using (Safari users will see Apple Pay, Chrome users will see Google Pay). Haven’t set up ShootProof Pay yet? Learn how to here > What does this mean for you? 🛒 Faster checkout🔒 Safer payments😊 A better client experience  Learn more on the blog: www.shootproof.com/blog/apple-google-pay 

A new-and-improved version of the Brand Homepage, the ShootProof Portfolio Website lets you build a simple photography website in seconds, no coding required!Perfect for newer studios who don’t yet have a website and are looking to cut costs, it lets you showcase your work and connect with potential clients on the same platform you deliver and sell photos. What’s new? The evolution from “Brand Homepage” to “Portfolio Website” brings:The ability to add intro text to your homepage New options for displaying your social profiles A new About Page (complete with photo!) And a new Contact PageAnything else?Custom Branding  Make your portfolio website your own by using your studio’s logo, colors and fonts Custom Subdomains  Display your Gallery photos as if they’re part of your existing website for the ultimate professional look Centralize Operations  Showcase your work and connect with potential clients on the same platform you already deliver and sell your photos Prefer a walk through?Join us Thursday, June 30th for a 15-minute demo of these new features! Get the details and RSVP here >

Great news! It’s easier than ever to keep your payouts, photos, and client data safe now that ShootProof supports two-factor authentication. Once enabled, this feature will add an extra layer of protection for your account beyond just a username and password. Anyone signing into your account will need to input a six-digit authentication code before gaining access — a code only you will have! You’ll be able to authenticate logins via:SMS (US only) An external authentication app, like Google Authenticator, Okta, or 1PasswordHead to the Users & Permission section of your ShootProof account to activate two-factor authentication today! Have questions? Ask us here or head over to our Knowledge Base to read more.

They say April showers bring May flowers, but ShootProof is bringing you a new product update instead - no green thumb required! 🌺💐🌷 In your Client Galleries:🤩Do your clients already use the "Favorites" feature? Now your Linked Contacts can easily send you an email notification when they've finished making their selections, eliminating back-and-forth emails. Save time and improve your customer experience using the new Favorites Notification feature!In your Studio Panel:💸 The deadline for US studios to switch from Legacy ShootProof Payments to the new ShootProof Pay has passed. If you aren’t using ShootProof Pay yet, head on over to Account > Accept Credit Cards to make the switch today, before your payments are disrupted!

🎼It’s gonna be MAY!  May the 4th be with you, and Happy Cinco de Mayo! So much to look forward to in May, but before the festivities begin, let’s take a quick look back at a few items the ShootProof team worked on in April. In your studio panel:😎 Some studios trying to connect Braintree or PayPal Pro reported that they were unable to use the Test Payment Gateway Credentials feature. The team identified the issue and resolved the problem🤓A few studios let us know that that when they tried to create a Privilege Preset for a Linked Contact, the settings were not saving correctly. We’ve resolved the issue and the feature is now working as expected.💸 We continue to see US studios switching from Legacy ShootProof Payments to the new ShootProof Pay, powered by Stripe. If you haven’t added ShootProof Pay yet, head on over to Account > Accept Credit Cards to make the switch today!

Happy Spring!  In March, The ShootProof Team focused on tools to keep your business safe and profitable. Here are just a few highlights: In your studio panel:😎 The security of your images is paramount to the success of your business. That’s why Access & Privacy settings in new Galleries now defaults to “Private”. Don’t worry, you can always change the setting in your Gallery Preset if you prefer Public Galleries.💸 A new payment processor is now available for all US studios! ShootProof Pay, powered by Stripe, makes it easy for your clients to pay through their Galleries and Invoices, and offers photographers new benefits, too:The more you process through ShootProof Pay, the faster you get your money  Instant Payouts to your debit card (included in paid plans) A longer refund window means you can refund clients up to 180 days after payment  In your client galleries:🙌 Some studios let us know that they weren’t receiving notes their clients included at checkout. The team identified the issue and Notes at Checkout is again working as expected.    

💐 Are you so ready for Spring? We sure are! But before March comes in like a 🦁, let’s reflect on some updates that the team here at ShootProof brought to you in February…. In your studio panel:🥳 The Events iPad app got a facelift! When you choose an existing Gallery in the app, the Gallery cover photo will automatically appear as the app background. Also new: if you have multiple brands in your ShootProof account, easily toggle between them in the app. And exciting news for your international studios! It’s easier than ever to stay GDPR compliant by enabling messaging allowing event attendees to opt in.🙌 Some studios were having trouble saving changes to the “About Your Studio/Bio” section on their ShootProof Homepage. The team identified the issue and all is working as expected now! In your client galleries:😎 Do you use Marketing Banners in your Galleries? Now you can select an expiration date for the banner, so you don’t have to remember to manually remove it, saving you valuable time! This feature is especially useful if you use banners to advertise promo codes with an expiration date.🤩 Did you know that clients’ free digital downloads now go directly to their device? Rather than wait for an email with a zip file of their images, clients can now easily download straight to their computer or mobile with one click. Of course we’ll still send them an email for backup, but clients ❤️ accessing their images quicker and easier, whether they’re on their computer or on the go! 

Happy New Year! 🥳 For many photographers, January is a season of learning and reflecting. During the month of January, we delivered 5 new inspiring blog posts and 3 fact-filled webinars to help our community of photographers learn and grow. Meanwhile, the team at ShootProof has also been learning and reflecting, thanks in large part to our UxR team, who helps uncover what photographers need and want, through research. In researching ways that we can improve ShootProof for photographers, we learned some pretty intriguing facts that we want to share with you.What ShootProof photographers are saying:91% believe their clients are printing photos outside of their services 73% state that their clients are printing their photos at online consumer labs, like Minted, Shutterfly, and Framebridge 67% say that their clients are printing their photos at brick-and-mortar consumer labs, like Costco, CVS, Walgreens, and TargetThese are just a few of the interesting facts that will help shape our work in the coming year. We’re excited for what’s coming, and think you will be, too.   

During the month of gratitude, we remained especially thankful for ShootProof’s community of talented photographers all around the world. Thank YOU for trusting ShootProof with your galleries We’re working behind the scenes on some projects that we’re excited to share with you in 2021, but wanted to share the completion of an accessibility initiative.In November, we added closed captions to all instructional videos in our Knowledge Base, making it easier for our deaf and hearing impaired photographers to learn how to use ShootProof. We believe that access is a universal right, and hope that this small but important step will have a positive impact on our deaf and hearing impaired studios.    

Do you love fall 🍁? We do! And while the leaves may change, ShootProof remains steadfast in our commitment to bring you reliable tools to serve your business. Check out some of the work we did in October: In your Studio Panel:🙌We addressed some issues with the Events iPad app, making it easier for you to collect visitor information and populate it in your Gallery Visitor Report.🥳When a Linked Contact digital rule was enabled, but a gallery didn't require an email address to enter, the Linked Contact would not see a download option. In galleries that have Linked Contact digital rules enabled, we now automatically turn on the email requirement in Gallery Settings, so that the Linked Contact is recognized and given the download option.🎬In the Help Center, all video tutorials and ShootProof feature-specific webinars are now closed-captioned. We hope this update makes it easier for our hearing-impaired community to learn! In Your Client Galleries: 🤓We’ve updated the gallery “email address” and “password” field labels. In an effort to reduce client confusion, the field labels now read "Your Email Address" and "Gallery Password".     

ShootProof remains committed to bringing you tools to streamline your workflow, saving you time to Focus on What Matters Most. Here are a couple of things we worked on in September ☀️ In your studio panel: We released a new update to the ShootProof Lightroom Plugin! The updated plugin gives you more flexibility to upload to a specific Brand, using your preferred Preset. We’ve also added a “Duplicate Album Structure” action and updated the language within the plugin to more closely match the terms you’re familiar with in your ShootProof account.  In your client galleries:🤩 Some clients received a Google Chrome security alert when downloading their images. We’ve resolved that issue and clients are no longer seeing this alert.  

The Dog Days of Summer didn’t slow us down! While working on some exciting features that you’ll see soon, we’ve also been busy making sure your contracts and email campaigns are optimized for you and your clients. In your studio panel: We’ve made sure that all email campaigns respect the Send Time you choose, so you can be confident that your emails are triggering correctly. Some studios experienced an error in the way their signature appeared on fully executed contracts. We’ve resolved that issue, so all contracts will show both signatures.

Create your ShootProof galleries straight from LightroomThis latest update includes some key upgrades like: Allowing you to choose from your ShootProof Gallery Presets when creating a gallery. Introducing a new "Duplicate Gallery Structure" action. This is perfect for event and wedding photographers who have a lot of nested albums within a gallery. Adding support for multiple brands. If you have multiple brands, you can now choose which brand a gallery should be associated with inside of Lightroom. Updating the language in Lightroom to be more consistent with ShootProof, making it even easier to create galleries.If you already have the plugin, updating to the latest version is easy! Simply open Lightroom and go to File > Plugin Manager and select the ShootProof Plugin. There you'll see the option to "Check For Updates Now". If you haven't used it before, you can download it here. And, if you have questions, check out the FAQ. 

The ShootProof team spent this last quarter working on some fantastic features that we hope you're enjoying! In case you missed an important new feature, be sure to check your inbox for a fun roundup of all the Q2 releases. 🥳But the work doesn't stop here - We're proud to share this roadmap of new features that we look forward to bringing you in Q3 and beyond. 🤩

Summer is here and we're working on some exciting new features behind the scenes     In the meantime, check out our June release:  In your studio panel:  We added a free contract template bundle in the ShootProof Marketplace! The Date Change Amendment and Force Majeure template allows you to easily change the session date of an existing contract, and protects your business during the COVID-19 pandemic. Read more here. 

  ShootProof remains dedicated to providing the tools you need to run your business. In your client galleries: 🤩 Now clients can contribute to contracts with new Fill-In-the-Blank Contracts. Save time and eliminate back and forth emails with clients by giving them the freedom to provide necessary information, like venue name and address, before they sign their contract.   In your studio panel: It's easier than ever to make your voice heard! Share your ideas at ideas.shootproof.community and become a stakeholder in the future of ShootProof. Add new ideas or vote for existing ideas that would positively impact your business. Our team is listening! We've added an "Assign to Invoice" action in email campaigns, making it easier to communicate with clients regarding upcoming invoice due dates. Some studios experienced trouble duplicating price sheets. The team identified the problem and duplicating price sheets is now working as expected.

Fill-in-the-blank contracts are here!  Save yourself–and your clients–a boatload of time! When you empower your clients to fill-in-the-blanks on their contract, you can collect valuable information faster.  Cut down on distracting back-and-forth emails or texts with these handy new contracts. Quickly and easily collect valuable client information like home address, venue address, phone number, names, and more - right within their contract.   Learn how to use them HERE.  

April 2020 Roundup!   While much of the world has been forced to slow down, we've remained focused on new ways that ShootProof can help your photography business. In your client galleries: Announce sales, promos, and special messages right within your client galleries! Gallery banner messages are a quick and easy way to stay connected to your clients. Some clients experienced trouble downloading "free digitals" when a PIN was required and multiple rules were enabled. The team has fixed the issue and digital rules are again working as expected. In your studio panel: 🤩Connect with other photographers in the new ShootProof Community! Share ideas, find answers to your questions, chat with other ShootProof photographers in virtual meetups, and more. 🥳Stay on top of your clients' digital zip file delivery with our new Digital Delivery Failure dashboard notification. Your dashboard will now indicate when digital delivery emails are Dropped or Bounced, so you can proactively communicate with your clients. Some users experienced trouble editing and saving crops in client orders. The team identified the problem and saving crops in orders is now working as expected. Photo counts in some studio panels were reflecting incorrect numbers. The issue has been fixed and all studios can expect to see accurate photo counts.

We’ve just rolled out a cool new enhancement to the client gallery shopping experience! Your clients will now be able to see a scale mockup of how their canvas print will look on the wall.  Let us know what you think in the comments below!