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Turning on crop box fro print ratio visibility

  • 4 April 2021
  • 2 replies
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Hello.. I really dont know how to explain it.. but I will give it a try…  When a client orders prints and they pick a size for their print say 8x10  or 10x10 but the image wont look like what they see  in the gallery it will be cropped or what not.. and if they get the photo and its not what they wanted … can we put the images in the gallery as they would appear as ordered but then you really cant add all the different versions ..  I guess I dont understand.. when I am in the ROES myself you can edit to make it fit the dimensions.. some photos the way shot or edited in photoshop change its dimensions.. so I guess I have to learn all that.. ughh I find this the hardest part of selling.. Anyone have simple tips or explanation how to do this I guess. Thanks 

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Best answer by Megan 6 April 2021, 17:00

Hi @DanyaKurka! I think what you’re experiencing is something super common - your camera photographs at a different ratio than the prints are offered, so clients need to be able to see the crop box to make sure it’s what they want, and you need to be able to double-check the crop they’ve picked before it’s ordered to ensure heads aren’t cut off, etc. Correct?

You can do this! In Gallery Settings > Shopping Cart, the very bottom option is “Allow Cropping”, which will turn on the ability for your clients to change the crop when they order a print that is a different size from the original image. 

Second, when you’re approving an order, you can preview the crop in each line item. If you notice something isn’t quite right, you can click on the crop box and it will open it larger so that you can adjust it manually before the order is placed!

Keep in mind that canvases have a wrap margin, so it might be that you need to edit the photo to add a buffer area to keep the photo centered correctly. If you need to do that, you can download AND replace the file within the line item in the order page before placing the order with your lab!

Does this help? Let me know if I missed the mark of what you’re trying to do!

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Hi @DanyaKurka! I think what you’re experiencing is something super common - your camera photographs at a different ratio than the prints are offered, so clients need to be able to see the crop box to make sure it’s what they want, and you need to be able to double-check the crop they’ve picked before it’s ordered to ensure heads aren’t cut off, etc. Correct?

You can do this! In Gallery Settings > Shopping Cart, the very bottom option is “Allow Cropping”, which will turn on the ability for your clients to change the crop when they order a print that is a different size from the original image. 

Second, when you’re approving an order, you can preview the crop in each line item. If you notice something isn’t quite right, you can click on the crop box and it will open it larger so that you can adjust it manually before the order is placed!

Keep in mind that canvases have a wrap margin, so it might be that you need to edit the photo to add a buffer area to keep the photo centered correctly. If you need to do that, you can download AND replace the file within the line item in the order page before placing the order with your lab!

Does this help? Let me know if I missed the mark of what you’re trying to do!

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Thank you very much!

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