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Tax on Self-Fulfilled digitals

  • 25 August 2020
  • 5 replies
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I do a soft edit proofing gallery for my clients, and they they choose which images they would like to purchase either in digital form or products.  I will be setting up digital packages (3, 10, and full gallery) but having them Self Fulfilled, since I don’t want them downloaded until I have finished editing their chosen images.  I see there is an option to not tax the ShootProof Fulfilled digitals, but if I create the digital packages with self fulfilled, I also don’t want to charge sales tax.  (In my state, we do not charge tax if there is no product involved).  Is there a way to not charge sales tax on self-fulfilled digitals as well?

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Best answer by Carrie Swails 22 September 2020, 04:26

@KarenLeuch and @ValerieSorrells as someone who is from a state with an incredibly complex sales tax system where I have to collect different amounts depending on where the product is delivered (digitally or otherwise), I can completely sympathize with the tax options being difficult to work with. I’ve found that with many different gallery systems in the past. This would be a good thread to start in the Share Your Ideas forum where it can get some votes and maybe we can hear from other folks who are also struggling with options for different taxing situations. 

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Hi @KarenLeuch,

I created a self-fulfilled digital item in my current studio pricing sheet. I set the price at $1.00 (for testing) and went through the check-out process. I have my print lab set to handle all the pricing, etc., so when I selected only the self-fulfilled option, it did NOT charge sales tax. Are you having different results? Could you test with just a single self-fulfilled digital package? 


Thanks,

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I have the same issue. Utilizing the self-fulfilled digitals under the digitals product selection does NOT allow for sales tax to be omitted. It only allows for shootproof fulfilled digitals. I shoot 5 schools with over 600 students. There is NO way I can fully edit every image before they are shown to clients for digital delivery.

To streamline my process, I do minor edits and then when they purchase I finish editing for blemishes etc.  Currently if I use the self-fulfilled under digitals I have to refund them NYS sales tax, royal pain and makes my business look unprofessional.  

If I choose to create a Product and manually create a digital product, I still have to refund them sales tax.   

If I choose to use the shootproof fulfilled, I place listings in the marketing banner, the terms of sales, the product description and pending status of their sale that it will take 2 weeks until they receive their digital images fully edited.   I still have clients that do not read any of that information.

It would solve a ton of issues to have the choice to have self-fulfilled tax free. 

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@KarenLeuch and @ValerieSorrells as someone who is from a state with an incredibly complex sales tax system where I have to collect different amounts depending on where the product is delivered (digitally or otherwise), I can completely sympathize with the tax options being difficult to work with. I’ve found that with many different gallery systems in the past. This would be a good thread to start in the Share Your Ideas forum where it can get some votes and maybe we can hear from other folks who are also struggling with options for different taxing situations. 

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I have the same issue and find it extremely frustrating. I would prefer to self-fulfill digitals but I don't have the option to not charge tax. I don't understand why this is so hard to do when you have the option for the automatic downloads.

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I am in the same boat, in a state where sales tax is not collected on digital images.  I self-fulfill because my clients only select the digitals or printed items that they want to purchase (not every image in their gallery), then I go back in and do any additional edits needed.  So it is not possible to have Shootproof fulfill them.  There has to be a workaround or a way to change this.  Please help!

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