• 16 November 2020
  • 8 replies


The last few galleries I have tried to upload, have been extremely slow! Like all night type slow. I recently downloaded the desktop uploader because I saw that is supposed to be faster and it is still taking a really long time. Is there any one else dealing with this? Does it have anything to do with the amount of galleries I already have in Shootproof?


Best answer by Matt Specht 17 November 2020, 17:07

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8 replies

Userlevel 5
Badge +4

Hi @AdaraJade,

I’m sorry you are having issues uploading your photos. I just uploaded a gallery last night and didn’t have any issues. I would first check your internet speed and make sure there isn’t an issue with your upload speed at home. Sometimes there can be issues with slow uploads but you don’t notice the problem because your download speeds are still normal (Comcast is notorious for this). If that is fine and you are still having an issue, I would reach out to the support team and see if they can help troubleshoot your issues.


Hope this get your in the right direction!



Hi team, 

I too am experiencing VERY SLOW uploading. We load wedding galleries, so there are hundreds to load at a time. We always use fast internet, even double checked the speed and we’re fast on our end, however it can take ALL DAY to load one gallery (700ish photos). We do not experience this slow of an upload when using you competitor (Pixieset). Are there any updates in the making from Shootproof or should we consider changing companies?


Same ! Trying to load a 70 image gallery it has been 4 hours and only 16 photos are loaded . Not my internet or computer as I tried loading to drop box and it flew .


Same slow upload issue with me.  I noticed this about 6 weeks ago, as work started to pick up after being almost nonexistent for a year (so it’s hard to know when the slow upload speed started for me since I wasn’t uploading anything for a while).  I will call customer support to see what is going on.

Badge +1

Also experiencing slow uploads and we have a VERY fast connection to our ISP (50mbps verified upload speed).   But we only get about 5-8mbps on average. No problems uploading fast to other sites, but shootproof remains very slow.   This is very frustrating even for medium-sized galleries.   Desktop uploader makes no difference.   I think shootproof must have low bandwidth for thier servers.   When can we expect bandwidth upgrades?


Same issue here!


Ditto, ditto, ditto.....😖

Userlevel 3
Badge +3

@SusanFry Please reach out to support as they can troubleshoot why images may be loading so slowly - this is account specific as my photos upload super fast. 

 - Edel 


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