Shootproof - please update us on the status of the bug fix for the music not playing on IOS! We are paying for a service the majority of our clients are not receiving. Please help!
Thank you!
Userlevel 6
+3
Hi
I am unable to get the music to play on galleries...is this a known problem? Is there a solution?
omg whattttt I just thought this was ME, this is a huge pain point as the music plan really really realllllly helps upselling soft proof galleries :*(
Hi
Megan,
Can you provide any kind of an update w/this known issue?
This is super frustrating. It looks like by now you would have found a solution. I just signed up for a week free trial. A lot of good that will do when I can’t try it. :-(
Hi
Is ShootProof offering partial refunds given that the music doesn’t work across all devices? I reported this issue back on 9/28/20 and it’s disappointing that there hasn’t been a fix for this yet. Most of my clients view their galleries on their phones (especially the first view) and ShootProof’s marketing of “Music is a powerful tool to evoke emotion as your clients are viewing their images” becomes moot when clients can’t even hear it on mobile devices. What exactly are we paying for when it can’t be heard?
I cannot get the music to play on my galleries either. I never have been able to. I would love to have a refund!
Userlevel 6
+3
I had music on my gallery a few days ago. It’s gone now. I am glad this isn’t just my issue, but it’s messing up y client experience 😩.
I purchased a music package last night and now I see music isn’t working and hasn’t been working for a while. Why are you still selling music packages when it doesn’t work? I’m disappointed with ShootOroof right now.
Hi, I am still not able to run music for my slideshows on my Mac yet have been paying for a music package for months. Please can you advise urgently? I need to send out a gallery this evening! Many thanks
Super frustrating since i’ve been paying for this for over a year now. However one temporary work around is to use Firefox. It seems to work just fine. I shouldn’t have to tell my clients which web engine to use but looks like i’ll have no choice. Works in Firefox and not in Safari. Hope this helps.
Music will not play for sideshows - help please??
Hi, music isn’t playing on my galleries either. I’m about to send my first gallery of the year out and I’ve just spent over an hour trying to figure out why my Mac won’t play music before realising it’s a shootproof issue.
please can you advise us on when this will be sorted? Thanks
hello, I’ve spent part of today and last night trying to figure out the same thing.
Would also like an update on when the music issue will be fixed when assigning to the gallery.
Thank you!
I am having this same issue. I am paying money to have this service and my clients aren’t even able to get it
Userlevel 6
+3
Hi everyone! Quick update to let you know this is something the team is working on. For now, while it is not fixed, you can write into ShootProof Support for assistance with your account, and to prevent ongoing charges, cancel your plan in the Plan & Billing section of your account. Once there is a fix (we do not have a timeline yet), support will update those that have written in, and I will update here.
We know this is frustrating. Thanks for bearing with us!
Shootproof - please update us on the status of the bug fix for the music not playing on IOS! We are paying for a service the majority of our clients are not receiving. Please help!
Thank you!
Any update yet? I’m thinking of switching to another platform.
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