Music Not Playing in Gallery

I am unable to get the music to play on galleries...is this a known problem?  Is there a solution?

Megan,

Can you provide any kind of an update w/this known issue?

Is ShootProof offering partial refunds given that the music doesn’t work across all devices? I reported this issue back on 9/28/20 and it’s disappointing that there hasn’t been a fix for this yet. Most of my clients view their galleries on their phones (especially the first view) and ShootProof’s marketing of “Music is a powerful tool to evoke emotion as your clients are viewing their images” becomes moot when clients can’t even hear it on mobile devices. What exactly are we paying for when it can’t be heard?

@SarahEdwards  and @Tina Swain please reach out to our Support team at support@shootproof.com or 866-516-5130. They’ll be able to help with your accounts. 

I purchased a music package last night and now I see music isn’t working and hasn’t been working for a while. Why are you still selling music packages when it doesn’t work? I’m disappointed with ShootOroof right now. 

Super frustrating since i’ve been paying for this for over a year now.  However one temporary work around is to use Firefox.  It seems to work just fine.  I shouldn’t have to tell my clients which web engine to use but looks like i’ll have no choice.  Works in Firefox and not in Safari.  Hope this helps.  

Hi, music isn’t playing on my galleries either. I’m about to send my first gallery of the year out and I’ve just spent over an hour trying to figure out why my Mac won’t play music before realising it’s a shootproof issue.  
 

please can you advise us on when this will be sorted? Thanks 

I am having this same issue.  I am paying money to have this service and my clients aren’t even able to get it

Any update yet? I’m thinking of switching to another platform.

So that is why, after I’ve just a few minutes ago signed up for a free trial, I can’t preview a damn thing! For me, it doesn’t work on my iMac or iOS. It would really help with the client experience I think, but I’m cancelling my trial.

If so disappointing to learn this issue is almost six months old and still has not been fixed. We all know that problems can occur, but to not have a fix after such a long time is shocking.

@MauiPhotoClass has Support replied to your email? We fixed a slew of music bugs, which will  improve interactions with music in your galleries— the play/pause button now works correctly in a variety of browsers where it was broken, both on desktop and mobile devices. Music will play on Safari and iOS again! We do know that, with regard to autoplay, some browsers in certain versions have a setting that enables clients to disable music from automatically playing, but this setting does not stop them from initiating the music themselves. 

Please let me know if you’re still experiencing issues!

Hi @LucyDown! Browsers are continuously changing with each update, and some may default to turning off auto-play. Can you tell me which browser and version you’re using?