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iPhone Mobile App

  • 16 November 2021
  • 3 replies
  • 68 views

The instructions for adding to a home screen for an iPhone are no longer applicable - perhaps due to another apple update? But adding via a “+” button is not an option. Any assistance would be appreciated.

Client is asking and I feel dumb :/

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Best answer by AshleyB 16 February 2022, 21:59

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Userlevel 4
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Hi Heather,

I am not aware of any change that shootproof has made to this feature.  If it is no longer working on iPhone, I would reach out to apple support and hopefully they can help!

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Was there ever a resolution? am having the same issue.

Userlevel 4
Badge +3

Hi Tina,

I have done some digging and the issue may be browser related.  In order for it to work, they need to open the link from the email in their phone’s native browser.  So, if it’s an iPhone, they have to use safari.  If it’s an android, it’s likely chrome, but could be a different browser based on the manufacturer of the phone.  Hope this helps!

Ashley

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