Photos

Galleries, Mobile Apps, Music, Watermarks, and Tools

  • 524 Topics
  • 1,331 Replies

524 Topics

K
KateHarrisConversation Starter
asked in Photos

Rename Files on Download (for vendors)

I give vendors access to entire wedding galleries so they can select and download pics they want. Is there any way to have files renamed upon download (using their Vendor Rule I created)? I’ve heard back from vendors that they often don’t credit the photographer when using images because they can’t remember who the photographer was. So if they can download files and have them renamed to my studio name, then they can remember.

2
K
6 months ago
J
JasonGleasonConversation Starter
asked in Photos

question

Do I have a link for people to see my gallery?

1
Siobhan
ShootProof Team Member
6 months ago
H
HendriConversation Starter
asked in Photos

Shootproof does not work ...

Hello everyone,I haven't been able to upload photos in Shootproof for a while now. Which is very annoying, because customers are waiting for it. Get a notification (see photo) that I've had before, but often it worked after that. Tried different browsers. But everywhere the same error. When I send an email to shootproof I get an email that they are 'working on it'.. but it takes me too long. Does anyone know what to do? Otherwise I'll have to switch unfortunately (which I'd rather not)Regards,Hendri (Netherlands)

3
Siobhan
ShootProof Team Member
6 months ago
B
BethanyGouldConversation Starter
asked in Photos

All the pictures in one of my galleries disappeared

Help!! I was working in one of my galleries, which had nearly 600 images in it, all in different folders. I uploaded a batch of 19 new images and suddenly those are the only images in the gallery. Every other image has disappeared. I did NOT delete these images. I need to recover my gallery! Has this ever happened to anyone else? What can I do?? 

1
Siobhan
ShootProof Team Member
6 months ago
M
MatthewLeeConversation Starter
asked in Photos

Bigger file size upload!!

Let us upload bigger file size please~~ :)

7
Edel
6 months ago
J
JenniferZallConversation Starter
asked in Photos

Uploading Issues

Is anyone else having uploading issues today?  I’ve been uploading all day up until 2pm EST.  Now when I drop and drag photos they just seem to be stuck on Uploading 0 out of how many I have and not actually uploading. 

11
Siobhan
ShootProof Team Member
7 months ago
B
BenjaminLoweConversation Starter
asked in Photos

Uploading problem not working and I think I broke the connection in Lightroom

I have been trying to upload pictures from Lightroom through the plug in.  Not working.  I get an error of [nil].  I have tried clearing my cache.  Logging out of Lightroom, relogging in.  Logging out of Shootproof.  Not working.In my last go around, I lost all my collections in Lightroom that I had synced with Shootproof.  Do I now have to reload all the collections again?  Will that confuse Shootproof?  

1
Edel
7 months ago
Edel
EdelRetired Employee
published in Photos

Did You Know? You can share your photos with clients through a mobile app!

What is a Mobile App?ShootProof Mobile Apps are apps that you create with up to 100 photos to share with your clients. They can download the app to their smartphones or tablets.Apps include your studio logo and your contact information and can be shared through social media, email, and text.Mobile Apps help spread word-of-mouth referrals to your photography business!Studios in any paid account can create an unlimited number of Mobile Apps with ShootProof!  Studios in the Free Plan can have up to 5 mobile apps at any given time. Mobile Apps are quite different from the galleries you create in your ShootProof account.Mobile AppsThink of Mobile Apps as digital photo albums that your clients can take with them on the go.  Mobile Apps are installed on phones and tablets to be saved and shared with others.Mobile Apps are used as word-of-mouth marketing tools, meaning clients can share the photos with family and friends but cannot download the photo files themselves. Clients are not able to F

892
Edel
7 months ago
Edel
EdelRetired Employee
published in Photos

What Camera Do You Use? (Canon R6 tips below!)

For me, I was a Canon 5DIII girl till I die… yes I liked the look of the Mark IV, but I was happy with my trusty steed and had no intentions of upgrading anytime soon.Then the mirrorless bug hit me. I switched to Canon R6 last year. Oh my freaking G.The tack sharpness. The auto eye tracking. The facial tracking. The tilt screen. The dual slots. The touch and drag focus!! (Seriously… that last one?!!) I actually took the time to configure this baby how I wanted it for me. Camera configuration settings are almost like fingerprints to photographers… I can’t pick up another photographer’s R6 and have the exact same results. I use the mid range focus ring adapter with my old lenses, and set the focus ring to change white balance. I have it set to eye track, BUT by holding down the old back button focus button (AE-ON), it toggles between touch and drag focus and eye focus so that I can still get those shots of inanimate objects even with people in the scene. (As an FYI, I don’t even USE back

2019
Edel
7 months ago
1
11_Conversation Starter
asked in Photos

On topic of Music Playlist

Is it possible to add music from outside the APP?

1
Edel
7 months ago
V
victoriafranciscaConversation Starter
asked in Photos

Image file sizes from lightroom.

Apparently the file sizes from my new camera are huge,….when I export from Lightroom to jpeg they are still too big for me to upload to shootproof. I know how to export for print, and how to export for web etc,…. but can anyone tell me the exact settings I could use when exporting from Lightroom, with shootproof in mind, keeping highest image quality possible for printing purposes.(currently exporting as standard, …..resolution 300, 100% image quality, JPEG, SRGB,….) I would be so grateful. Thank you!Victoria.

3
Edel
7 months ago
A
AlanaMcClureConversation Starter
asked in Photos

is it possible to remove access to free digitals from one sub album?

Is it possible to remove access to free digitals from only one sub album?  Clients have prepaid for images, but Id like to offer the option to purchase extra while still giving them access to the free digitals without having to create a new gallery to log into. 

1
Siobhan
ShootProof Team Member
7 months ago
Edel
EdelRetired Employee
published in Photos

How do my clients install a Mobile App?

Mobile apps provide a great way to personalise and elevate your client experience. It’s important however that your client knows exactly HOW to download, install and use their app. The following information is for photographers to share with their clients (you could embed this into your client communication emails or even have it on your website!)You can copy and paste the instructions below to help your clients install their Mobile Apps to a phone or tablet:iOS & Apple Devices1. Open the email sent by your photographer on your mobile device.2.  Click the link in the email.3.  Follow the on-screen instructions to open the link and add it to your home screen. You can watch video tutorials on this here!Android Devices1. Open the email sent by your photographer on your mobile device.2.  Click the link in the email.3.  Follow the on-screen instructions to click the menu button and add the App to your home screen. *On some Android devices, it is necessary to follow these steps:1. Click

250
Edel
7 months ago
Edel
EdelRetired Employee
published in Photos

Use a Mobile App to Engage Your Clients!Tip of the Week

We're constantly surprised with the ingenious ways photographers come up with to use Mobile Apps in their businesses! Here are just a few ways to incorporate them into your current workflow:​Give them away for free to clients as gifts or special add-ons. ​ Sell a Mobile App as an add-on for a given session.   Use for sneak peek views of photos for all types of sessions - seniors, newborns, families, and weddings.   Increase referral business and gain new clients by utilizing the sharing capabilities in the Mobile App. Your brand and contact information is highly visible when a current client shares the App with others!   Give away the App as a companion album for 100 of the images your client purchases in a physical album.If you’d like to watch the video on mobile apps, click here!

140
Edel
7 months ago
H
HeatherJarmanConversation Starter
posted in Photos

Why is there shipping added to self-fulfilled digitals?

This is a HUGE issue for me. I do everything self-fulfilled and I get about a hundred people every time I upload a gallery messaging me wondering why they are charged shipping on digitals. I have it setup where it cancels itself out but I am still confused as to why this is even something I have to work around.Digitals should not have shipping added, regardless of who fulfills the order. PLEASE work on this.

9
H
7 months ago
J
JessMayfieldConversation Starter
asked in Photos

Album covers not working

I have a gallery with about 70 albums. 2 of them will not allow me to upload a cover. I’ve had this happen before a few years ago and I think it was an easy fix but I can’t recall what that was. Help?

1
Siobhan
ShootProof Team Member
7 months ago
L
LeoCastanedaConversation Starter
asked in Photos

Gallery Visitors Saving Photos By Right Clicking photo and using Save As

Is there a way for gallery visitors not to download photos by right-clicking the photo and chosing “save as”?

1
Edel
7 months ago
S
StephaniePenceConversation Starter
asked in Photos

unable to upload images?

Hi, I’ve noticed today my photos will not upload to any of my galleries right now. I’ve confirmed I am not at my storage limit and even deleted some just to make sure it wasn’t close. Any ideas if it’s just down or a bug or something? I’m trying to get a gallery out to a client.

1
Edel
8 months ago
A
AdaraJadeConversation Starter
asked in Photos

SLOW UPLOAD!

The last few galleries I have tried to upload, have been extremely slow! Like all night type slow. I recently downloaded the desktop uploader because I saw that is supposed to be faster and it is still taking a really long time. Is there any one else dealing with this? Does it have anything to do with the amount of galleries I already have in Shootproof?

8
Edel
8 months ago
Edel
EdelRetired Employee
published in Photos

Create and send a Mobile App to your clients!Tip of the Week

Creating a Mobile App from an existing gallery:1.  Go to Photos > Galleries 2.  Click the specific gallery3.  Select up to 100 photos to be included in the App4.  Click Create Mobile App5.  Enter the requested informationName - Clients will see this name as the App name on their mobile devices Link to the gallery - if you'd like the Mobile App to contain a link back to this gallery, select it here App theme - select the color scheme for this App Show contact info - turn this off if you do NOT want your studio contact information to appear in the App Social sharing - turn this off if you do NOT want your client to be able to share a download link for the App on social media6.  Choose an icon for the App7.  Optionally add Footer Links to the App8.  Click Share Link to email the download link (or to copy the download link to your clipboard) Creating a Mobile App from an order:1.  Go to Commerce > Orders > the specific order2.  Click the overflow button (looks like this: ...)3. Ch

270
Edel
8 months ago
J
JJ_GumConversation Starter
asked in Photos

Why can't I set shipping on pick up orders?

I have a prom group who I would like to do a bulk lab order - ship it to me and then I would disperse to each parent. I am wanting to still let them pay the shipping cost but when I choose “Allow pick-up only” it removes shipping altogether. Why is this? Is there a way to let the client(s) still pay for shipping even on pick-up orders?

1
Siobhan
ShootProof Team Member
8 months ago
R
rsirotaConversation Starter
asked in Photos

New User Some Questions...

So I am in the process of checking out SP to replace SmugMug and have a few questions:Has anyone integrated SP with CaptureOne? I am using BayPhoto as my lab and they seem to offer more products on the SmugMug side of things, and they seem to offer more options. Will some of these other products be integrated?  Is there any mechanism to show a customer online proofs for them to pick their favorites before the final edits are completed? On smugMug, I can purchase prints for myself at cost. Can this be done here too? Thanks

1
Siobhan
ShootProof Team Member
8 months ago
Dajuan
DajuanHelper
asked in Photos

Selling additional digital images

My wedding clients are expecting about 600 images. I often have several hundred additional images. I’d like to offer those additional images as an upsell when the gallery is delivered. I’m using Linked Contacts and have historically allowed them to download full-resolution of the entire gallery. I like the idea of the client seeing an additional album that is “locked” (password protected), while the remainder of their gallery is fully accessible (viewing and downloading). I want them to see that additional images are available, but they must purchase access to the additional images.How do I do this while preventing the Linked Contact from viewing and downloading the password protected album?

1
Siobhan
ShootProof Team Member
8 months ago
Edel
EdelRetired Employee
published in Photos

This is How to Get Senior Portrait Clients!

If you love feisty photography full of life and soul, then senior portraits are definitely for you. Here’s how to get those senior portrait clients! How to Get New Senior Portrait Clients in 8 Steps Senior photography has been high-profile for a few years, and its popularity continues to spread globally. For a long time, wedding photography was considered the most lucrative area photographers could earn their cash. Today, celebrating the independence of high school seniors has become big business. But how do you get those high school senior portraits clients when you’re new to the genre? Get ready for our eight top marketing strategies that’ll have you filling your books with senior portraits clients in no time! #1: Get Your Marketing Strategy on PointIf you’re already running a photography business, then this might seem obvious. But marketing for high school seniors is different from anything else you’ve done, especially now with social media being so readily available. You’re as like

810
Edel
8 months ago
Edel
EdelRetired Employee
published in Photos

Tip of the Week: Keep your Galleries Secure with Passwords!Tip of the Week

Gallery security basics: Private: If your gallery is "private," only visitors who have the direct link to the gallery will be able to access the gallery. Public: If your gallery is "public," meaning it shows up on your ShootProof Homepage, anyone with the link to your ShootProof Homepage will be able to see that this Active gallery exists. If you have a password on the gallery, only visitors who know the password will be able to enter the gallery when they arrive.Passwords can be used on both Public and Private galleries  Pre-release: Pre-Release is an optional gallery setting that will allow visitors to enter their email address prior to the photos being released for viewing and purchasing. ShootProof will collect the visitors' email addresses on your behalf, and they will be visible to you in the 'Gallery Visitors' view of your ShootProof Studio Panel.Active: Active galleries are live and able to be viewed by visitors.Inactive: Inactive galleries are not available for viewing. Passwo

430
Edel
8 months ago

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