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Photos

Galleries, Mobile Apps, Music, Watermarks, and Tools

480 Topics
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480 Topics

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MicheleStapletonConversation Starter

asked in Photos

My little home icon on the top of the thumbnails page of a gallery is not active.

On the page that shows all the thumbnails of images in a gallery, across the top of the page is a bar several icons (HOME, INFO, AND FAVORITES). Nothing happens when I click on HOME. In fact, the cursor doesn’t even show it’s linked. With the other two icons the cursor changes to a hand with a pointy finger. What can I do to make that active? Thanks!

6 months ago

drummerJ99Conversation Starter

asked in Photos

Homepage Link

I’m sure my setup is a bit different then most. But I’m a free lance sports photographer that is trying to use shootproof to sell digital images. I want all my visitors to be able to browse all albums of all the past games I’ve uploaded. The problem is once I visit a gallery and check out images, hitting the home page button just takes me back to the start of that gallery. Not my actual homepage with all my other games and my “about me intro message”. The only way to get back to my homepage is to back click as many times as needed to rear hand it or type in my web address again. I realize I could make one “portfolio” album and all my galleries as sub albums inside that. But then I also lose the “about me” message on my home page. Once someone is in a album is there any quick way to get back to my actual domain homepage?

6 months ago

KellyHurstConversation Starter

asked in Photos

Digitals

Hi I'm no longer offering the digital downloads as I don't edit all the pictures until the customers have selected them, so I don't want them buying and downloading them until they are completed. I did see you had an option for customers to buy the digitals and then I supply them but it charges my customers postage and I'm not sure how to take this off. Please can you help? Thanks

6 months ago

FainCowieConversationalist

posted in Photos

Add a filename identifier to resized images.

I love the fact that I can send clients both high and low res images. However, I’ve encountered issues with clients identifying which file size is which. A simple filename amendment (eg. _HR) would be very helpful. These can be added when creating a free digitals rule.

6 months ago

Dawn AltierConversation Starter

asked in Photos

How do I unfavorite an image?

How do I unfavorite an image once I’ve tapped the star icon, entered my email, and submitted it?

6 months ago

lisarigdonHelper

asked in Photos

Move Sub-Albums around within Sub-Albums

Ok, so when I started with shootproof, I thought the way to go was categories. Unfortunately, I figured out pretty far into it that this was a horrible idea as customers cannot purchase from different galleries (ugh). So I’ve started trying to rearrange that. But now I’ve run into another problem in that I believe I cannot move one sub-album into another sub-album without either moving the images out of the sub-album and then back into a new one or re uploading the entire sub-album. Both options suck, the former less so, but still time consuming. Can someone tell me if my summation about the process is correct? Or if there is a way to do what I want without the extra steps? Sorry i’m a little salty, we made the switch from zenfolio, and while you can’t ever get your thumbnails to display with them (like ever), the backend process was SO much easier. I guess it’s all a trade off.

6 months ago

Lilli-MaiRebelConversation Starter

asked in Photos

Download all option

Hi, Is there possibility to turn download all option off at gallery level but keep the option available at photoalbum and sub-album level?Thanks, Lilli

7 months ago

JoHowellConversation Starter

asked in Photos

Email campaigns prior to gallery release

Hello, is it possible to set up an email without link to gallery for a campaign? I am interested in setting up an excitement email... One that goes out on the day after the shoot (3 days before gallery images are uploaded)exampleDear client,We had a great time making beautiful images for you, blah blah blah, we are working on them and will let you know as soon as they are ready to view.You have (basic package inclusions list) included in your package at the moment.Have you looked at our awesome packages...list of packages that they can upgrade to.Package 1Package 2Package 3 etcWe know you are going to love so many of your images, if you want to upgrade, you can use your deposit of ($$$) towards any of the packages in the store. We will send you your special discount code soonExcited for you to see them all!Be in touch soonJo

7 months ago

MichelleMattaConversation Starter

asked in Photos

Package Groups

I offer Wall packages & Keepsake Packages. The Wall packages have sections like Wood Prints, Canvas Prints, Gallery Block Prints. The Keepsake packages have sections like Photobooks, Gift Prints. All in all, they have to scroll through over a hundred options. Being able to group packages would be better. “Wall Art Package” etc.

7 months ago

Marc DaemsConversation Starter

asked in Photos

Stripe

I've been using shootproof for several months. It has been asked several times, also via the blog, to add stripe as a means of payment. To date, my customers are still unable to pay online as paypal and the other suggested methods do not work in Europe. Until now I have not heard anything about it. What is the point of being allowed to vote what will be made if nothing happens anyway? No communication is given about this. Please answer immediately, so that we finally know what is going to happen.

7 months ago

JeromePenningtonConversation Starter

asked in Photos

How to add passwords to all galleries at once without selecting them individually?

As far as I can tell you have to select each album individually to generate passwords for all of them. Isn’t there a “generate passwords for all albums”?

7 months ago

WaterPixiesConversationalist

asked in Photos

Has anyone found an elegant work around the 2500 bulk download limit?

Hi all, We do volume underwater photography. We provide the swim school with all the photos once the parents have made their purchases and photos are archived. We most often run over the Shootproof 2500 limit for the ‘download all’ photos. I generally only want to give the pools the ‘social resolution’ images, and so I find myself having to re-export from LR (which is clunky because there are different photographers/editors) to send the social resolution files to the swim school. Has anyone found an elegant way to get around the 2500 ‘download all” limit?

7 months ago

MichelleMattaConversation Starter

asked in Photos

Package option to add any size print

I offer a gift print package that includes 5 prints and the matching digital file. I don’t want to limit the package to a certain size. I want the client to pick the size print that is right for them. There is no way to do this in packages. I can set up a discount that works as it should, but I only show packages, not individual items. So there is no way for them to make that discount work.

7 months ago

ClementRenautHelper

asked in Photos

Email send time

Hi Is the “send time” option really working ? It is set on 10AM here but all my campaigns are sent a midnight !

7 months ago

AnnieBarnettConversation Starter

asked in Photos

print release

Hi-Loved the latest webinar. I have not been sending print releases and would love to get a sample. The Designaglow link did not wrk for me. Is it possible to repost the link so I can download the release?Thanks so much!

7 months ago

MickieBrownConversation Starter

asked in Photos

guest downloads

I have one gallery with three people needing to download the images. Contact person can download, but her daughter cannot. What am I doing wrong?

7 months ago

stauffer2Conversation Starter

asked in Photos

question about giving a free digital

I give one free digital for my headshot sessions. What is the best way to set this up in shootproof?I want them to get one free but be charged for more than one. Thanks!

7 months ago

MelissaHubbardConversation Starter

asked in Photos

Apply discounts to packages & be able to "hide" products.

I had an awful issue today where I had to have the client place an order and I will have to refund them the discount they should have been able to get, all because I can’t apply the discount I need to anything ordered with packages. I provide my clients with 10% OFF their digital orders when they purchase $500 in wall art. Well, the wall art they almost always purchase are wood prints that come in “clusters” which i had to create in the packages section. That was frustrating enough but now I can’t create a custom discount? Shouldn't we get to decide what can and can not be applied to products we offer? A lot of flexibility here would make this much more simple for the user and our clients.Additionally, I offer wood prints in clusters and some are available individually. However, the lab I use provides these clusters with strange sizes that I can not offer individually (ie these sizes are only available in the clusters) So, I had to put these strange sizes in to the gallery as individu

7 months ago

PaulOatwayConversationalist

asked in Photos

Print Labs

Hello. According to the little video ‘Get to know price sheets’, Shootproof is “ in agreed with some of the best print labs worldwide”. So ‘worldwide’ is outside the USA and as far as I can see there is Loxely lab in the UK but no other lab in Europe. Or have I missed one/some? So my question is where are these ‘worldwide’ selection of the best print labs located? Many thanks. Paul OatwayOATWAYPHOTO

7 months ago

lisarigdonHelper

asked in Photos

Turn off "Back to Gallery" Link

Is there a way to turn off the “back to gallery” link that appears at the top of an album?

7 months ago

Scott Photo Co.Conversation Starter

asked in Photos

Single print sale settings

Hello all! Happy 2021!I am getting ready to sell a series of single prints (one-offs, single editions). How do I set up my price sheet and options so that once it is purchased it shows that it’s no longer available?Thank you in advance for your help! Tim

7 months ago

CathieConversation Starter

asked in Photos

Gallery shows Photo Count

Hi! I have this option turned on: Hide Album Photo Count Keep the number of images held within an album hidden within the client view However, when the gallery is opened from the client’s end, the gallery shows the total photo count in the main page. The album’s do not show the totals as the option is applied correctly, but the whole gallery shows it. Is there a way to change this?

7 months ago

Helen MooreConversation Starter

asked in Photos

Hiding specific a la carte items

Hello,I see you can have a ‘packages only’ option in the cart options for customers galleries, which is great, however I would like to include at least one ‘a la carte’ option in the price sheet too. So this means an ability to hide specific a la carte items. Is this possible?In my case I still want to have the option for clients to purchase individual Print Sizes rather than have to put prints in to a package - as I don’t know how this would work when the package would be a qty of 1??Can anyone advise please any suggestions or solutions I could use?thanks!

7 months ago

TammyBriceConversation Starter

asked in Photos

SHARING ALBUMS - Email Template Type

I’m new to Shootproof….I’m trying to share an Album not a gallery and use templates...but the Email template Type dropdown is grayed out. How can I use templates when sharing albums? I know that is works for sharing Galleries.

7 months ago

PeterRickardsConversation Starter

asked in Photos

Discounts across different galleries

Sorry if this has been asked before. My question is this: I take sports team photos and I offer individual photos at a price and I offer team photos at a different price with a discount if clients purchase both. I can’t put team photos in the same gallery as individual photos as shootproof doesn’t know the difference between them. Which means putting team photos in one gallery and individual photos into another. Is there a way of still offering a discount if a client choose a team photo and an individual photo? Cheers, Peter

7 months ago

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