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How do payment gateway charges appear on clients statements?

  • 10 November 2020
  • 1 reply
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I have a client who insists that she has been charged for an order, but no order was completed. I am asking her for documentation from her credit card statement, but it occurred to me that I do not know how the charges will appear. I use the Shootproof payment gateway. Anyone know?

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Best answer by Matt Specht 13 November 2020, 18:26

Hi @ShannonLenoir 

That is unfortunate that you are having an issue like that. I use the ShootProof gateway and all my transactions have ShootProof in the description somewhere. I went to my bank and typed in “ShootProof” and all my transactions have come up.

Also, all your sales/invoices/etc are in your Dashboard as well. Hope that helps get your issue resolved.


Thanks,

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Hi @ShannonLenoir 

That is unfortunate that you are having an issue like that. I use the ShootProof gateway and all my transactions have ShootProof in the description somewhere. I went to my bank and typed in “ShootProof” and all my transactions have come up.

Also, all your sales/invoices/etc are in your Dashboard as well. Hope that helps get your issue resolved.


Thanks,

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