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How do I unfavorite an image?

  • 13 January 2022
  • 4 replies
  • 38 views

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How do I unfavorite an image once I’ve tapped the star icon, entered my email, and submitted it?

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Best answer by Edel 19 January 2022, 21:19

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Userlevel 4
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Hi Dawn, I’m not sure what you mean by having submitted it, but you should be able to enter the same email again when you enter the gallery and click the star icon again to unfavorite it. --Ashley

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Thank you for your response Ashley! Yes, by submitting I meant completing the favoriting process- entering the email address and then clicking the button that says submit (or something to that effect)….

I just went back into the gallery on my desktop and phone and neither will let me deselect the image as a favorite.  I tap on the star and nothing happens. 

Userlevel 4
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Hm.  I’m not sure why that is.  I have reached out to another member of the team and will hopefully have an answer for you soon!
--Ashley
 

Userlevel 4
Badge +3

Hi Dawn! 

As this is something I can’t replicate on my own account, it would be best to contact support so they can actually access your account to see why this is happening. 

Apologies for the delay in getting back to you! 

 - Edel 

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