Question

Help! Clients are blocked from their galleries

  • 7 September 2022
  • 2 replies
  • 40 views

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I have had several of my clients blocked this past week because the website is compromised due to “malware and phishing”. I am sure it is due to the recent email scam that went out, but now legitimate clients can’t get to their galleries. Anyone else have this problem??


2 replies

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Hi @TammyBrice 

 

Sorry to hear this is giving your clients some trouble!

Can you please reach out to support@shootproof.com about this?

It would also be helpful if you can you have your client go to http://www.supportdetails.com/ and take a screenshot of this page and pass it along to the team when you reach out.

Just want to make sure everything is resolved for you in the quickest manner!

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I’m having the same issue with one of my clients today.

 

Here is the screenshot:

 

~ Heather

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