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Gallery Quality - Images look blurry


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When I preview a gallery, the quality of the images is not good.  I know they are tack sharp on my end but the gallery my clients see are not high quality.  Am I doing something wrong?  Is there a setting somewhere I need to change?

I need my clients to see the quality of my work and right now that isn’t happening.  

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Best answer by Matt Specht 29 June 2021, 22:24

@VickiReece 

That is great news! Glad the issue seems to be resolved.

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13 replies

Userlevel 6
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Hey @Alisa

Definitely send in a screen shot of what you’re seeing with the other information in my comment above so that we can sort out what’s going on!

Thanks!

Userlevel 6
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Hey everyone - someone else has mentioned this in another thread too. I’m looking into it to see if there’s something that changed!

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I am having the same issue. It’s a wedding and I’m so nervous to send her gallery and think she hired an awful photographer! If I download the image, it looks sharp again but it looks super blurry in the gallery, especially with images That are zoomed out. My images are large, I don’t know the issue but my Facebook low resolution photos look more detailed than my galleries too

Userlevel 6
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Hey everyone, I wanted to update you - I am just returning from an unexpected leave, and haven’t had a chance to follow up with this yet, but I will as soon as possible! 

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Same issue here! Very low quality galleries!

Userlevel 6
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Hi everyone!

Could you each please write into Support@shootproof.com with the following:

The gallery you’ve experienced blurriness with

The browser & the version of that browser that you’re using 

Any additional browsers or devices it has occurred on. 

Thanks! 

Megan 

 

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I am noticing this as well. I feel like it was better in the past.

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Since I originally posted, my gallery quality has greatly improved.  I don’t know who fixed what but I’m much happier!  Thank you.

Userlevel 5
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@VickiReece 

That is great news! Glad the issue seems to be resolved.

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I am having the same issue. This entire time I kept thinking it was my phone service, but I just looked at another photographer’s photos on Facebook that are tack sharp and mine that were shared by my client are blurry. They are also blurry when I zoom in directly on the shoot proof site. 

Userlevel 5
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Hi @VickiReece 

That seems strange for sure. I know my galleries are sharp, so I wondering what size of images you are uploading, also what device are they viewing them on?


Thanks,

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Mine are like that too. I upload in sRGB original resolution 300, usually 3000+ long edge. I have been trying to figure out why are my clients images fuzzy when mine are sharp! I use iMac and we both use iPhones. When she downloads her Original resolution and uploads them to social media it’s just terrible how big of a difference hers is than my social media upload. 

Also, My photos look a lot sharper in my Lightroom & on my Mac also even much sharper on social media than it is when I’ve uploaded to shootproof gallery. 

But comparing from my LR & drive to shootproofs gallery it is a very noticeable difference. I’m almost ready to give up shootproof and go elsewhere to be honest. I have to use professional printers directly from my Mac instead of ordering prints through shootproof due to this issue. 
 

 

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That is exactly what is happening to me as well. Pictures so sharp on my computer. I even downloaded them lower res for social media but the moment the clients receive it and they post them- they are so blurry it’s embarrassing! I can’t afford to have this happening! Three clients now. 

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