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Gallery Quality - Images look blurry


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When I preview a gallery, the quality of the images is not good.  I know they are tack sharp on my end but the gallery my clients see are not high quality.  Am I doing something wrong?  Is there a setting somewhere I need to change?

I need my clients to see the quality of my work and right now that isn’t happening.  

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Best answer by Edel 3 November 2021, 14:37

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Userlevel 5
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Hi @VickiReece 

That seems strange for sure. I know my galleries are sharp, so I wondering what size of images you are uploading, also what device are they viewing them on?


Thanks,

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Mine are like that too. I upload in sRGB original resolution 300, usually 3000+ long edge. I have been trying to figure out why are my clients images fuzzy when mine are sharp! I use iMac and we both use iPhones. When she downloads her Original resolution and uploads them to social media it’s just terrible how big of a difference hers is than my social media upload. 

Also, My photos look a lot sharper in my Lightroom & on my Mac also even much sharper on social media than it is when I’ve uploaded to shootproof gallery. 

But comparing from my LR & drive to shootproofs gallery it is a very noticeable difference. I’m almost ready to give up shootproof and go elsewhere to be honest. I have to use professional printers directly from my Mac instead of ordering prints through shootproof due to this issue. 
 

 

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That is exactly what is happening to me as well. Pictures so sharp on my computer. I even downloaded them lower res for social media but the moment the clients receive it and they post them- they are so blurry it’s embarrassing! I can’t afford to have this happening! Three clients now. 

Userlevel 6
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Hey everyone - someone else has mentioned this in another thread too. I’m looking into it to see if there’s something that changed!

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I am having the same issue. It’s a wedding and I’m so nervous to send her gallery and think she hired an awful photographer! If I download the image, it looks sharp again but it looks super blurry in the gallery, especially with images That are zoomed out. My images are large, I don’t know the issue but my Facebook low resolution photos look more detailed than my galleries too

Userlevel 6
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Hey everyone, I wanted to update you - I am just returning from an unexpected leave, and haven’t had a chance to follow up with this yet, but I will as soon as possible! 

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Same issue here! Very low quality galleries!

Userlevel 6
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Hi everyone!

Could you each please write into Support@shootproof.com with the following:

The gallery you’ve experienced blurriness with

The browser & the version of that browser that you’re using 

Any additional browsers or devices it has occurred on. 

Thanks! 

Megan 

 

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I am noticing this as well. I feel like it was better in the past.

Userlevel 6
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Hey @Alisa

Definitely send in a screen shot of what you’re seeing with the other information in my comment above so that we can sort out what’s going on!

Thanks!

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Since I originally posted, my gallery quality has greatly improved.  I don’t know who fixed what but I’m much happier!  Thank you.

Userlevel 5
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@VickiReece 

That is great news! Glad the issue seems to be resolved.

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I am having the same issue. This entire time I kept thinking it was my phone service, but I just looked at another photographer’s photos on Facebook that are tack sharp and mine that were shared by my client are blurry. They are also blurry when I zoom in directly on the shoot proof site. 

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I’ve just noticed I’m having this same issue. I’m going to have to change gallery providers because I can’t deliver images to my clients this way. They look terrible.

Having the same issue! Photos are uploaded and exported correctly, however they are almost unviewable in the gallery! Unable to get in touch with customer support. May have to change gallery services. Love shootproof’s features, but can’t deliver blurry galleries to clients :(

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I’m having this issue too. It’s very disappointing and am thinking of having to find a new gallery host

Userlevel 5
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@Hewie @skiddles81 @AlexisBelli Have you taken screenshots and sent them in to support? They’ll be happy to investigate. Please include device(s) and browser(s) information as well.

Thanks!

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That is exactly what is happening to me as well. Pictures so sharp on my computer. I even downloaded them lower res for social media but the moment the clients receive it and they post them- they are so blurry it’s embarrassing! I can’t afford to have this happening! Three clients now. 

I have this problem too has anyone found a solution to this?

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Same issue here!

Images look blurry in ShootProof gallery but in Lightroom or if you download the image from the gallery it looks sharp. 

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@VickiReece 

That is great news! Glad the issue seems to be resolved.

how was the issue resolved??? Please share!!!!!

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I haven’t seen a solution to this issue here. Is there one? I can’t deliver these the way they are….its not a bad blur, but they need to be perfect. I tried contacting support and they seem to be very difficult to get a hold of….not so promising.

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I know support wants us to send in the galleries we are having issues with, but I literally can’t do that every time - it’s every gallery!  Sharp on my computer, not sharp on iphone, android, etc.  I never had this issue with Smugmug.  I’m getting ready to go to another platform if they can’t get this sorted out as it’s been over 5 months!

Userlevel 3
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Hey everyone!

Since the last time this issue was resolved (back around May for those users), I think it’s pertinent to revisit this thread with recent comments.

As this isn’t a blanket issue affecting everyone, it’s important that each of you who are experiencing issues regarding image quality when uploaded speak directly with support so that they can look directly into your account and processes to identify the issue at hand. The community is for education but not specifically tech support (as I don’t have access to individual user accounts). As a photographer myself, I can understand your frustrations with photos appearing blurry once uploaded and will support in the process of getting these issues resolved.

Please reach out directly to support at support@shootproof.com with screenshots, device(s) and browser(s) information as well so they can try to identify the issue and/or any pattern of these issues across specific accounts. 

Thanks so much!

 - Edel

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I already did email support with no resolution. 

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We are having the same issue for sure on mobile and also seems to a lesser degree accessing from a desktop.  I let support know and basically got we are sorry about this we know its a problem and have escalated it but not sure when it will be resolved.  I did reference this thread.

 

@Edel Can you give any insight into what is being done to fix this issue and a time table.  If you have more insight than the support person that we were dealing with can you perhaps reach out to him to update the case?

My the support case was opened on my wife’s account since she is the primary admin on the account but this account is also an admin just not the primary. 

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