Question

Download All

  • 4 June 2021
  • 1 reply
  • 3 views

The Download All button is missing from the clients view. I have checked and rechecked my settings but no luck. The client also does not have the ability to download individual photos. I have never had this issue before. Gallery settings are the same as I have done for previous galleries with no issues.


1 reply

Userlevel 5
Badge +3

Hi @DuaneClawson! Do you have the download permissions set for a Linked Contact? If so, it’s possible that they’re logging in with a different email address, so ShootProof isn’t recognizing them as the Linked Contact. If that’s not the case, reach out to support@shootproof.com and they can look at your settings to see what may be going on :)

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