Download All

  • 4 June 2021
  • 1 reply

The Download All button is missing from the clients view. I have checked and rechecked my settings but no luck. The client also does not have the ability to download individual photos. I have never had this issue before. Gallery settings are the same as I have done for previous galleries with no issues.

1 reply

Userlevel 5
Badge +3

Hi @DuaneClawson! Do you have the download permissions set for a Linked Contact? If so, it’s possible that they’re logging in with a different email address, so ShootProof isn’t recognizing them as the Linked Contact. If that’s not the case, reach out to and they can look at your settings to see what may be going on :)


community footer