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Digitals

  • 21 January 2022
  • 1 reply
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Hi 

I'm no longer offering the digital downloads as I don't edit all the pictures until the customers have selected them, so I don't want them buying and downloading them until they are completed. I did see you had an option for customers to buy the digitals and then I supply them but it charges my customers postage and I'm not sure how to take this off. Please can you help?

 

Thanks

 

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Best answer by AshleyB 21 January 2022, 19:08

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Hi Kelly,

I just tested this in my own account and it is not charging my client shipping for self-fulfilled digitals.  I would encourage you to contact support on this one as they can look into your actual account and see what settings may need to be changed for you to remove the shipping cost.  support@shootproof.com

 

-Ashley

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