Clients having trouble downloading photos from Phone

Both. Twice it took me to the Enter your email page, email was entered, but then nothing downloaded. This happened for individual and ALL. I tried using Safari and chrome. Tried on two different iPhones, happened on both. I can do a screen video, let me load some random photos to not share any personal photos of clients. can i post videos here or just images?

@Matt Specht I forgot about that happening with your color scheme! @Becory if what Matt suggested isn’t it, you can add video, but photos might be easier. Video has to be embedded via a link- like Loom, Vimeo, etc. For photos just click the little mountain-looking icon to the left of the paperclip in the comment formatting bar!

Hi, I am new to ShootProof so I could be expecting it to behave differently, but mobile downloads on my iPhone don’t seem to be working. 

I have set up a rule allowing only 25 Digital downloads and a Pin is required.

Anyone who knows the gallery password and Pin can download 25 photos though, so it seems to defeat the purpose. I can enter multiple different emails (even fictitious ones) and download photos as long as I know the password and Pin. 

I click the Download link beneath the photo I want to download, then it prompts for an email address. I can enter anything I want here -- it’s not a validated email address. I accidentally had entered a typo and it continued without telling me. 

After I type in the email address, it asked me if I have a Pin. I click on “Enter it” to type it in. 

I type in the Pin and click Apply Pin. 

The I see a page that shows a button with “Original” on it and tells me how many downloads I have left (as mentioned, it will be 25 for each different email address I type in.)

I click “Original” and see a screen that says Download Successful! Under that is a message “Do you want to download “filename”? Below that are links to View or Download. 

If I click Download, the image is not downloaded (or if it is, it is hidden somewhere). It is not in my recent Photos. 

If I click View, then I see the Photo and can use Apples’ own Share Link to save the image. This is confusing for me and my clients and a lot of steps to download a single image. 

After viewing the image, there is no obvious way to get back to the gallery other than clicking the Apple back link. 

For each subsequent image I want to download, I have to repeat most of the steps above, including the Pin. 

Additionally, it doesn’t track the downloads that I do with the View link. Only if I click on Download does it decrease the number of remaining Downloads (and in this case, I haven’t actually received any of the downloads.)

I hope all of the following can be fixed:

1. Limit downloads to specific names emails (e.g., whoever you have emailed the gallery to or a list of emails that are supplied) or to a single password. If you are trying to limit downloads to a certain number (e.g., 25 out of 50 photos) allowing multiple emails to download photos defeats the purpose.  
2. Fix the Download issue so it actually downloads the photo when clicking download.  
3. Fix the View issue so if someone downloads the photo this way it decreases the number of downloads remaining (or remove the View option). 
4. Remember the fact that the user has entered the Pin and don’t ask for it for every image as long as they are in the same session. 

Given that it doesn’t seem to work with a rule which limits the downloads and has a password and Pin, are most photographers allowing download of the entire gallery or do they set up two galleries - one with proofs and then move the client favorites to another gallery where they can all be downloaded *via email)? 

I can’t agree more with the sentiments posted above. Clients in 2021 are so accustomed to just downloading images to their phones instead of to a computer and later syncing to their phones. While I love all of Shootproof’s other features, the mobile experience for clients wanting to download their photos (at least on IOS devices) is cumbersome and stress-inducing at best. 

There simply has to be another way, a better way. As @ElizabethBerg posted above, it would be INCREDIBLY helpful to have the photos save to the camera roll. In order to get the photos there, it is at least 4 or 5 other steps and, based on my experience, the client has already given up at that point.

hi everyone! I totally understand your request. Would you mind heading over to this Idea and adding your vote? Feel free to add a comment with your business case, and that will bump it up for our product team to see!

Same! I have had several unhappy clients tell me how difficult it is to save their galleries to their phones! Way too many steps!

I see this is marked as "resolved", but my clients are telling me that the “DOWNLOAD” button for an image disappears once it’s pressed, without always going to the page to enter their email and download as it should. (Similar to other feedback in this thread)

So far every time clients have used the Digital Downloads features, it’s been troublesome. Are others using this feature without issue?

My clients are also having this issue downloading their photos from shootproof on their iphone… any updates? Thx

I am also having clients tell me they can't find their downloads or they aren't downloading. Please help!