I had an awful issue today where I had to have the client place an order and I will have to refund them the discount they should have been able to get, all because I can’t apply the discount I need to anything ordered with packages. I provide my clients with 10% OFF their digital orders when they purchase $500 in wall art. Well, the wall art they almost always purchase are wood prints that come in “clusters” which i had to create in the packages section. That was frustrating enough but now I can’t create a custom discount? Shouldn't we get to decide what can and can not be applied to products we offer? A lot of flexibility here would make this much more simple for the user and our clients.
Additionally, I offer wood prints in clusters and some are available individually. However, the lab I use provides these clusters with strange sizes that I can not offer individually (ie these sizes are only available in the clusters) So, I had to put these strange sizes in to the gallery as individual options and price them at 3K each and list them as NOT AVAILABLE just so I would then be able to put them in to packages (ie the clusters I offer). This is frustrating. It would be great if we could offer items in packages and “hide those same items from the cart so they only show in the packages section. This is making me want to switch to a different gallery provider with all of these limitations. I used to only use shootproof to deliver digital files and sometimes print orders as I used to do IPS. Now that we are dealing with covid, what little work I do get, I have to use online galleries to complete the ordering process. I don’t want so many roadblocks to make this possible!
Best answer by AshleyBView original