Question

Zoom into photo

  • 18 November 2020
  • 2 replies
  • 11 views

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My clients can’t zoom into a picture or enlarge it....  Is it just my photos or gallery set up? If they want to crop its hard to see if they like the smile better when the subject is further away. I thought others would have the same complaint but I can’t seem to find any concerns. 


2 replies

Userlevel 6
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Hi @LauraLay 

 

Sorry to hear about your clients having some issues. I would need a little more information to be able to figure out what the issue is; however I did check a few things. I was able to zoom in on my mobile device using the pinch/zoom method with my fingers and it worked fine. I also pulled up the same gallery on my PC and you cannot zoom in on a PC/Mac, but you can click the thumbnails and make them larger. They images will only be as large as the size of image you uploaded. What is the size of your images in your gallery ie. 1600x1200 etc.

 

A little more information will really help me out.

Thanks,

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Good questions. I just tried it on my phone, and it is working. But seems go “spastic”. Sorry only way I can describe it...jumps to next image. Maybe its just my pinch… and resolution isn’t very clear or just seems difficult for a client to look at details. 

So if a client choses a photo, pinches it, and likes it in details, when they go to buy it, it would be nice if the edit crop was larger so they could see enlarged cropped.  Does this make more sense?

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