Webinar chat: Client Experience

  • 25 February 2021
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Webinar chat: Client Experience
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Thanks for hanging out with me at today’s webinar! Let’s talk about your client experience.

What are the top 2 things that you do to go the extra mile for your clients, and have they ever commented about it, or mentioned it in a testimonial? 


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Well I love the option to display sale items in prebuilt room scenes, I’ve had great success during the consultation portion of selling Fine Art pieces by having the client send me a picture of their OWN wall/space once they have selected a piece they want to purchase, so I can help them visualize what the image will look like when its hanging in their space. I have almost always been able to sell a bigger print because of it and they LOVE the personalized  help.

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Thanks for all of the information, Karen!

 

In terms of creating a unique experience for my clients, I make sure to personalize any email I send confirming that their raw photos are ready. I may add in a topic of conversation we discussed (or inside jokes) and/or thank them, again, for choosing to work with me. This is probably something everyone does! I also make sure to choose my favorite photo of them as their gallery/album cover photos. I know for headshots, some artists love the feedback. I am still an actor myself and I do offer good insight in terms of which photo may be “the one.” Lastly, I do make it a point to under promise and over deliver, as Karen mentioned would be a good idea and I agree! My clients are always surprised about my turnaround time, which is a huge selling point to their agents/friends who may be looking for someone who is on top of their game. 

Let me know your IG handles, everyone. I’d love to check out and support you all! - @capturing_kapcia

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I’m literally starting out right now, waiting for our lockdown to be lifted before I can do my first model calls!  I am so nervous though!

I’ll be sure to personalise everything in my communications for one thing :) 

I really really want to make my clients feel special, but I’m not 100% on what that will look like yet. Handwritten notes and small post-shoot gifts will be a must I think, I’ll probably look at providing drinks and snacks for during the shoot. If they are spending extra I’ll probably look at a free print for them, I LOVE the mobile app as a gorgeous extra too! 

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I’m literally starting out right now, waiting for our lockdown to be lifted before I can do my first model calls!  I am so nervous though!

I really really want to make my clients feel special, but I’m not 100% on what that will look like yet. Handwritten notes and small post-shoot gifts will be a must I think, I’ll probably look at providing drinks and snacks for during the shoot. If they are spending extra I’ll probably look at a free print for them, I LOVE the mobile app as a gorgeous extra too! 

Hey, Carole-Ann!

Congratulations on committing to this great adventure. I know the nerves have kicked in, but I can already tell just from your comments on the thread that your personality will win over your clients. It really seems as if you care about what you do and I know that that is something I look at whenever I’ve worked with photographers in the past (my pre-photography days). Drinks and snacks are always a great add-on and in the beginning I would tend to offer to retouch a photo for some clients as a surprise. Especially if I knew they weren’t in a great financial position. I think, as long as you are yourself with your clients and not try to be something you think they want you to be, you’re going to be just fine!  

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Well I love the option to display sale items in prebuilt room scenes, I’ve had great success during the consultation portion of selling Fine Art pieces by having the client send me a picture of their OWN wall/space once they have selected a piece they want to purchase, so I can help them visualize what the image will look like when its hanging in their space. I have almost always been able to sell a bigger print because of it and they LOVE the personalized  help.

There’s nothing like being able to see the actual art in their space. I think that’s a great idea! I know I’m such a visual person, so it would be difficult for me to imagine stuff on my walls haha. 

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Well I love the option to display sale items in prebuilt room scenes, I’ve had great success during the consultation portion of selling Fine Art pieces by having the client send me a picture of their OWN wall/space once they have selected a piece they want to purchase, so I can help them visualize what the image will look like when its hanging in their space. I have almost always been able to sell a bigger print because of it and they LOVE the personalized  help.

There’s nothing like being able to see the actual art in their space. I think that’s a great idea! I know I’m such a visual person, so it would be difficult for me to imagine stuff on my walls haha. 

I also work as a home renovation designer, so I actually harvested the idea from my interactions in that world. Because people very rarely envision changes with any degree of accuracy, I began creating 3-D renderings for all contracts to better explain design concepts. This gives the client an opportunity to invest their money with confidence and ensure you’re managing their expectations. Same holds true for a fine art piece. The candid approach is more rare than you would think and it fosters a strong sense of trust with your client. And people won’t buy from people they don’t trust! :wink:

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Well I love the option to display sale items in prebuilt room scenes, I’ve had great success during the consultation portion of selling Fine Art pieces by having the client send me a picture of their OWN wall/space once they have selected a piece they want to purchase, so I can help them visualize what the image will look like when its hanging in their space. I have almost always been able to sell a bigger print because of it and they LOVE the personalized  help.

There’s nothing like being able to see the actual art in their space. I think that’s a great idea! I know I’m such a visual person, so it would be difficult for me to imagine stuff on my walls haha. 

I also work as a home renovation designer, so I actually harvested the idea from my interactions in that world. Because people very rarely envision changes with any degree of accuracy, I began creating 3-D renderings for all contracts to better explain design concepts. This gives the client an opportunity to invest their money with confidence and ensure you’re managing their expectations. Same holds true for a fine art piece. The candid approach is more rare than you would think and it fosters a strong sense of trust with your client. And people won’t buy from people they don’t trust! :wink:

Trying to be a step ahead of the game is exactly the right goal! Sounds like you’re doing it right/right for you! Trust goes such a long way! 

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@ChrisKapcia @JacquieMatechuk @Carole-Ann Chambers 

Coincidentally, I stumbled on this blog post this morning and wanted to share it with ya’ll!  It has some great ideas - I especially love greetabl gifts if it’s in the budget...I usually reserve this for more high end clients - just have to be sure you’re still being profitable 😜 

 https://www.shootproof.com/blog/last-minute-client-gifts/ 

 

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@ChrisKapcia @JacquieMatechuk @Carole-Ann Chambers 

Coincidentally, I stumbled on this blog post this morning and wanted to share it with ya’ll!  It has some great ideas - I especially love greetabl gifts if it’s in the budget...I usually reserve this for more high end clients - just have to be sure you’re still being profitable 😜 

 https://www.shootproof.com/blog/last-minute-client-gifts/ 

 

I love these ideas! It’s a really great way to remain in the client’s mental rolodex and if the gift is personalized I’m sure that’s even better. The little things really do go a long way. I’ve typically only gifted retouching an extra photo or two and no client of mine has ever rejected that offer haha.  

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