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Order issue- not showing

  • 12 December 2020
  • 2 replies
  • 22 views

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I have a few clients that have ordered digitals and prints and paid via paypal, but the orders are not showing. Anyone else having this issue ?

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Best answer by Matt Specht 1 January 2021, 04:40

Hi @JenMitchell,

 

Just wanted to get some clarification on your issue.

 

  • Is this a self-fulfilled order?
  • Do you see the order being payed, but not processed through self-fulfilled or lab?

If you have any screenshots or any other information would be helpful.

Thanks!

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Userlevel 6
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Hi @JenMitchell,

 

Just wanted to get some clarification on your issue.

 

  • Is this a self-fulfilled order?
  • Do you see the order being payed, but not processed through self-fulfilled or lab?

If you have any screenshots or any other information would be helpful.

Thanks!

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Hello, it's resolved now. It was an issue with PayPal.

 

Thanks, 

 

Jen

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