Solved

My favorites NOT working


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Dear friends, I have been using Shoot proof thru my iPad, marked some FAVORITES but when I come to my desktop doesn’t recognize any favorites.  Still appears at the iPad.   I also have clients selecting some favorites thru their private access BUT I can’t see what they have selected.    Would u Kindly help me with this? Many thanks 
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Best answer by Matt Specht 22 July 2020, 03:21

Hi @PORTRAITSTUDIO.

That is strange, I would reach out to support@shootproof.com and see if they can help with your issue. I’ve checked myself between my iMac and my iPad and it is working for me. Hopefully they can quickly help you out.

 

Thanks,
Matt

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8 replies

Userlevel 4
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Hi @PORTRAITSTUDIO,

I am checking to see if I can duplicate the issue. When a client marks a favorite you should be able to see it right from your Dashboard in the Notification section. You aren’t seeing that either?

Thanks,

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  1. What is the email address that you are adding favorites with that are not showing on your computer? I have tried with mine , <email redacted by moderator> , Clients login their galleries with their emails, mark their favorites BUT still seems doesn’t save so I cant access.  
  2. What gallery is this happening in? ALL  galleries, have tried several
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DESKTOP

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Ipad

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Thank you dear Matt, i do appreciate your kind support! Gaby

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Account email : <email address redacted by moderator>

Gaby Photography

Userlevel 4
Badge +3

Hi @PORTRAITSTUDIO.

That is strange, I would reach out to support@shootproof.com and see if they can help with your issue. I’ve checked myself between my iMac and my iPad and it is working for me. Hopefully they can quickly help you out.

 

Thanks,
Matt

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