Music Not Playing in Gallery

  • 8 December 2020
  • 13 replies
  • 171 views

Userlevel 1
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Shootproof - please update us on the status of the bug fix for the music not playing on IOS! We are paying for a service the majority of our clients are not receiving. Please help!

 

Thank you!

 

 


13 replies

Userlevel 6
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Hi @AmySchaumberg ! We know this is frustrating, and our team is working hard to sort out what’s causing it and how to fix it. In the meantime, I’m going to send this over to our Support team so they can connect with you regarding your bill. Thanks for your patience and understanding! 

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I am unable to get the music to play on galleries...is this a known problem?  Is there a solution?

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omg whattttt I just thought this was ME, this is a huge pain point as the music plan really really realllllly helps upselling soft proof galleries :*(

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Hi @AmySchaumberg ! We know this is frustrating, and our team is working hard to sort out what’s causing it and how to fix it. In the meantime, I’m going to send this over to our Support team so they can connect with you regarding your bill. Thanks for your patience and understanding! 

Megan,

Can you provide any kind of an update w/this known issue?

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This is super frustrating.  It looks like by now you would have found a solution.  I just signed up for a week free trial.  A lot of good that will do when I can’t try it.  :-( 

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Hi @AmySchaumberg ! We know this is frustrating, and our team is working hard to sort out what’s causing it and how to fix it. In the meantime, I’m going to send this over to our Support team so they can connect with you regarding your bill. Thanks for your patience and understanding! 

Is ShootProof offering partial refunds given that the music doesn’t work across all devices? I reported this issue back on 9/28/20 and it’s disappointing that there hasn’t been a fix for this yet. Most of my clients view their galleries on their phones (especially the first view) and ShootProof’s marketing of “Music is a powerful tool to evoke emotion as your clients are viewing their images” becomes moot when clients can’t even hear it on mobile devices. What exactly are we paying for when it can’t be heard?

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I cannot get the music to play on my galleries either. I never have been able to. I would love to have a refund!

Userlevel 6
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@SarahEdwards  and @Tina Swain please reach out to our Support team at support@shootproof.com or 866-516-5130. They’ll be able to help with your accounts. 

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I had music on my gallery a few days ago. It’s gone now. I am glad this isn’t just my issue, but it’s messing up y client experience 😩.

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I purchased a music package last night and now I see music isn’t working and hasn’t been working for a while. Why are you still selling music packages when it doesn’t work? I’m disappointed with ShootOroof right now. 

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Hi, I am still not able to run music for my slideshows on my Mac yet have been paying for a music package for months. Please can you advise urgently? I need to send out a gallery this evening! Many thanks

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Super frustrating since i’ve been paying for this for over a year now.  However one temporary work around is to use Firefox.  It seems to work just fine.  I shouldn’t have to tell my clients which web engine to use but looks like i’ll have no choice.  Works in Firefox and not in Safari.  Hope this helps.  

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Music will not play for sideshows - help please??

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