Music Not Playing in Gallery

  • 8 December 2020
  • 5 replies
  • 42 views
A
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Shootproof - please update us on the status of the bug fix for the music not playing on IOS! We are paying for a service the majority of our clients are not receiving. Please help!

 

Thank you!

 

 

5 replies

Megan
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Userlevel 6
Badge +3

Hi @AmySchaumberg ! We know this is frustrating, and our team is working hard to sort out what’s causing it and how to fix it. In the meantime, I’m going to send this over to our Support team so they can connect with you regarding your bill. Thanks for your patience and understanding! 

-Megan, Customer Community Manager☀️
R
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I am unable to get the music to play on galleries...is this a known problem?  Is there a solution?

C
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omg whattttt I just thought this was ME, this is a huge pain point as the music plan really really realllllly helps upselling soft proof galleries :*(

R
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Hi @AmySchaumberg ! We know this is frustrating, and our team is working hard to sort out what’s causing it and how to fix it. In the meantime, I’m going to send this over to our Support team so they can connect with you regarding your bill. Thanks for your patience and understanding! 

Megan,

Can you provide any kind of an update w/this known issue?

J
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This is super frustrating.  It looks like by now you would have found a solution.  I just signed up for a week free trial.  A lot of good that will do when I can’t try it.  :-( 

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