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Limited free digitals set but linked client was able to download ALL photos for FREE?

  • 18 April 2020
  • 1 reply
  • 67 views

I’ve created a gallery of photos and connected a linked contact. I told her she has 10 free digital photos and any additionals may be purchased in the gallery. Upon checking my Shootproof account, I saw that she managed to download ALL the photos in the gallery for FREE! I’ve lost sales! How did this happen? I followed the shootproof video instruction on setting up free digitals for linked contact. In the Free Digitals page on the Gallery Settings, I’ve created a rule for the linked contact to be able to download original file size photos with limit of 10 photos. I didn’t create any other rule.

I tried changing the linked contact to my email address so I can see how it looks like and yes, I was able to download ALL photos despite setting a limit to 10 photos only.

What did I do wrong? I’m so frustrated!

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Best answer by Matt Specht 19 April 2020, 06:01

Hi @CherryUnite - When you go to the selected gallery - under settings - Free Digitals. Does your screen look similar to this?

Did you verify the rule is orange and says 10 like the photo above, or is it green and says unlimited?

Thanks,

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Hi @CherryUnite - When you go to the selected gallery - under settings - Free Digitals. Does your screen look similar to this?

Did you verify the rule is orange and says 10 like the photo above, or is it green and says unlimited?

Thanks,

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