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I set Limited downloads, but client could download more than allowed.

  • 16 November 2020
  • 2 replies
  • 25 views

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I set my client’s limit of free downloads to 15, and they somehow managed to download 17. I went in and put a PIN on it without telling them so they couldn’t get any more and I hope that it works. I think this is the 2nd customer I’ve seen do this. When I set the limit, I saved it, and it showed up on my screen with “15” in an orange box. I also signed into their gallery under their email address and it is showing that they can still download more images. What can I do to fix this?

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Best answer by Matt Specht 1 February 2021, 23:06

Hi @DallasPridgen

 

Did you have the rule set before the client downloaded any photos at all? Also, do you have more than 1 rule set with the same PIN?

 

Thanks,

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Userlevel 5
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Hi @DallasPridgen

 

Did you have the rule set before the client downloaded any photos at all? Also, do you have more than 1 rule set with the same PIN?

 

Thanks,

Badge +1

Hi @DallasPridgen

 

Did you have the rule set before the client downloaded any photos at all? Also, do you have more than 1 rule set with the same PIN?

 

Thanks,


Yes, I always set the rule before I deliver any gallery and that is the only rule I use.

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