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How to deliver digitals when client doesn't have an email address?

  • 28 December 2020
  • 2 replies
  • 31 views

Is it possible to deliver digital downloads to a client that has no email? I had to send the gallery link through text message. Also, will a client be able to purchase prints without an email at checkout? Thank you so much for any help. 

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Best answer by Matt Specht 2 February 2021, 00:14

Hi @JoeRiggs,

Not having an email address makes it incredibly difficult as the system is really designed around an email address. You could use the gallery for proofing and you could also do a self-fulfilled order for the client since they don’t have an email address. You will end up having to do most things manually for the client.

Another option would be to create a temporary email account on something such as Gmail or Hotmail; ie. JoeRiggsClient@gmail.com and an easy password. Let them use it to do business with you and then change the password in case you have another client with the same issue.

I would be curious to find out what solution you are able to come up with for this.

Thanks,

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2 replies

Userlevel 6
Badge +4

Hi @JoeRiggs,

Not having an email address makes it incredibly difficult as the system is really designed around an email address. You could use the gallery for proofing and you could also do a self-fulfilled order for the client since they don’t have an email address. You will end up having to do most things manually for the client.

Another option would be to create a temporary email account on something such as Gmail or Hotmail; ie. JoeRiggsClient@gmail.com and an easy password. Let them use it to do business with you and then change the password in case you have another client with the same issue.

I would be curious to find out what solution you are able to come up with for this.

Thanks,

Userlevel 4
Badge +2

If the client has social media but no email, you can send a gallery link to their social media account. If they have a cell phone with a QR code reader, you can create and print a QR code to visit the gallery. Within the gallery settings make sure that the client is not required to enter an email address to view the gallery.

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