Black and white filtering

  • 27 July 2020
  • 2 replies




I cant seem to download images from the gallery in the black and white filtering. Is there a reason why I can’t? it says clients can view and order in BW filtering but I can’t seem to find the button where they can and when I download the gallery it only comes in colour.





2 replies

Userlevel 6
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Hi @MichelleSchagen. Happy to help you here, and I’m sorry for the confusion. Have you found where to turn it on? head to your gallery, and then Settings > Gallery > toggle on Allow black & white filtering. 

When your client accesses the gallery, the black & white filtering option shows up beneath the individual photos: 

When the client places the order (for printing via a lab or digital), ShootProof will automatically convert that image to black and white. However, it won’t convert for Free Digitals. 

I hope this info helps you sort out why you’re unable to see it and how to best use that setting with your clients!

If you have any other questions, let me know!


Hi Megan,


thanks for that. That’s a pain it doesn’t work for free digitals. So when you say places and order through the lab or digital, what do you mean via digital? Is there no way to convert them to bw on shoot proof and then download them to the computer in that filtering?




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