Shootproof taking money for order but not making order

  • 15 March 2022
  • 1 reply

Userlevel 3
Badge +2

Is anyone else having this issue? 

I have several clients who order photos, get their credit card charged but no order shows up on our system. 

I only find out about it when the clients complains to see where their order is that they paid for. 

I am using Braintree as a payment processor.

1 reply

Userlevel 4
Badge +3

Hi @Richie , 

With issues around payments, it’s best that support look into individual accounts (as they can check how they’ve been set up, etc.) to try and troubleshoot issues. I know support are aware of some of the difficulties you’ve been experiencing with your account - have you reached out to them with this particular issue? 

 - Edel


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