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removing a discount from a saved invoice

  • 11 August 2021
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I created an invoice and have a 25% off additional services at the time of booking.  Saved the invoice and sent it to the client.  I applied their retainer as well.  NOW…

she decides to remove the additional services and when I go into edit the invoice, I can remove them, but not the booking discount.  

Anyone have experience with this?

Do I simply need to cancel this invoice and start a new one?

 

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Best answer by KarenClouse 16 August 2021, 15:05

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Hi @kbedz! A discount on an invoice can’t be removed once a payment is made, because a the 25% discount applies to the invoice as a whole, rather than to a particular line item. I’d create a new invoice, and mark the retainer as paid. Hope that helps!

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