Question

print right release

  • 21 July 2021
  • 1 reply
  • 15 views

Does any know why my clients don’t receive their print right release form anymore. I have it set to send one when I send out a gallery. 


1 reply

Userlevel 5
Badge +3

Hi @suzettemorin! Are your clients purchasing digitals, or downloading free ones? If they’re purchasing them, you’ll need to have the print release in the gallery settings under Shopping Cart, and if you’re giving free downloads, you’ll need to add it to the digital rule. Once you check those 2 places, please reach out to support@shootproof.com if you’re still having trouble - they can look within your specific account to offer help :)

 

Hope that helps!

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