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Error 500 with sending orders to print

  • 6 July 2021
  • 2 replies
  • 13 views

Userlevel 1

Can anyone help me?

Ive had this message for a few days when i try and send something to print.

ERROR 500

internal server error

Ive been emailing shoot proof for help but no response.

I find it completely unacceptable that just beacuse there was a holiday in the US that the rest of the world has to wait. I have client 12 orders in limbo beacuse of this.

Can anyone help me resolve this while shoot proof are taking so long?

Thank you

 

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Best answer by Matt Specht 7 July 2021, 01:35

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2 replies

Userlevel 5
Badge +4

Hi @HelenRiley,

Sorry you are having issues, I’ve turned this post into a support ticket so hopefully someone on the support team can help you out. 

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Hi, I too am having this same issue for the past 2 months, I have raised this with you guys with no resolution and I’m completely dissatisfied with the level of support Shoot Proof are providing. I have completed my own trouble shooting and clearly its an error with your web servers, please provide a solution to this problem ASAP as this is affecting my business. Regards Neeta  

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