Solved

Customer Purchasing Problems

  • 26 July 2021
  • 3 replies
  • 25 views
J
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There are about 10% of my customers that are unable to make purchases from my website via the ShootProof platform.

They select the photo(s) they want to purchase, select the format, add items to the cart, enter their email address and then press view cart. It is at this point that they get the message that their are no items in their cart.

Is there anybody else in this community that has experienced this issue and has an answer to it.

Any help would be very much appreciated.

Cheers

Jeremy

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Best answer by KarenClouse 30 July 2021, 22:11

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3 replies

KarenClouse
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Userlevel 5
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Hi @JeremySparks! Have you reached out to Support yet? Since it seems to be happening repeatedly, I’m sure they’d like to hear the details.

Karen - Customer Learning Manager
T
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I am seeing this as well. I notice it happens more in Chrome than in Safari.

J
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This problem for me only happens when customers use a link to my website through  a third party site - if they purchase from my site directly the problem does not exist.

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