I was trying to combine 25 orders into one when I noticed that the Combining Orders loading bar had stayed on my screen for more than half an hour to about a full hour. I wasn’t sure if it needed that much time to load all the combined orders into one, but I was receiving emails at the same time that the cards were officially being charged from me combining the orders.
Nothing happened though and my orders are currently still in “awaiting studio” mode even after I had clicked on “Combine Lab Orders”. I don’t know if re-combining the orders still cause the cards on file to be charged again so I’m looking for guidance on what I’m supposed to do. I thought perhaps it was too much and tried combining another 16 orders I had waiting as well and the same thing happened.
I’ve sent an email and tried calling for help, so I’m hoping someone can let me know what to do next so I can send orders to the lab properly. Everyone on my list is now considered PAID so if I try to combine orders again, will it charge them again or not?
Best answer by KkphotoView original