Can you manually mark a retainer, or balance of payment, as paid?

  • 14 August 2021
  • 2 replies


Often times, I’ll send out an invoice through shootproof only to get a message back from the client that the invoice is being forwarded on to accounting, and they’ll be sending me a check in the mail.


Therefore, I need to manually mark the retainer, or balance of payment inside Shootproof as paid. How can I do this in Shootproof?




Best answer by KarenClouse 16 August 2021, 15:10

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Hi @BartEdson! When you create the invoice, select cash/check as a method of payment. Then when you receive the check in the mail, go tot he invoice, and under the Payments tab at the bottom, click “Add Payment”. Select “Check”, enter the check number and amount, then “Add Payment”. 

Now you and your client will see the check applied to the balance. Hope that helps!


Hello, I am not able to mark invoices as paid anymore. Once I add the payment the page starts loading but never completes. Is this an issue on your side or is it my account? Tia, Camila


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